Medium to warm fries and burger. Toppings were fresh
Atmosphere: 3
Food: 3
Service: 3
Shonda Marshall
The food was great and the service was great
Atmosphere: 5
Food: 5
Service: 5
Danielle Parks
Just horrible. Do not eat here
Food: 1
Service: 1
Bettye Hooks
Greyson highway near Kroger. They should just close down. It’s a wrap. No good.
Atmosphere: 1
Food: 1
Service: 1
Nosheen Saadi
Disappointing experience at Store #6427 (445 Grayson Hwy, Lawrenceville, GA). We ordered 3 fish burgers, 1 medium Sprite, and 1 large fries through the drive-thru. Fries were missing, burgers were cold by the time we got them, and no straw was included despite asking. Very slow and careless service. Not acceptable.
Ali Hootselle
Formal Complaint Regarding Poor Service and Staff Misconduct – June 10, 2025
To Whom It May Concern,
I am writing to formally file a complaint regarding an extremely disappointing and unprofessional experience I had at your location on Tuesday, June 10, 2025.
I placed a drive-thru order for a Bacon King and specifically requested no mayonnaise. Upon receiving my order, I opened the burger to find not only mayonnaise, but also jalapeños—an ingredient that doesn’t even belong on a Bacon King.
I went inside to request a correction and approached the young white woman with tattoos on her arm working the front counter. I explained the issue with my order. She said nothing in response, took the sandwich, turned around, and walked away. At the same time, the team member who took my order at the drive-thru, Shaniyah Lee, gave me a dirty look and walked away from the window. When the sandwich was returned to me, it was tossed back at me with an attitude, and again, no words were spoken. Despite their rudeness, I said thank you and left.
On my way out, I called Julia McKenzie, a shift leader I personally know, to report the incident. She was already en route to the store, so I returned to follow up with her in person. Upon reentering, I found the front counter staff still dismissive and nonchalant.
At that point, Shaniyah Lee admitted she accidentally clicked “jalapeños” instead of “no mayo” on the order screen. While I understand that mistakes happen, the lack of communication and rude behavior made the situation worse. When I attempted to turn the moment into a respectful coaching conversation (as I am a professional coach), her attitude escalated. She questioned my age and, shockingly, threatened to bring her mother to the store to “beat my ass.” I felt threatened and had to defend myself physically due to her aggressive stance. Throughout the incident, she was loudly cussing while still on the clock and on her phone, and mentioned her mother had “heat,” which I interpreted as a possible threat of violence.
Shaniyah then followed my family and me outside, taking pictures of our cars in what felt like an effort to antagonize or intimidate us further. The entire incident was inappropriate, unprofessional, and deeply unsettling.
I attempted to escalate the issue through the proper channels, but unfortunately, it seems there is a culture of neglect at this store. The manager, Andrew, appeared disinterested and dismissive of the entire situation, and when my husband spoke to District Manager Ben, he seemed equally unconcerned. The lack of accountability from management is alarming and suggests a broader issue with how this location is operated.
This experience was not only frustrating—it was unsafe. No customer should ever be treated this way, let alone threatened by an employee and followed outside the store.
I strongly urge Burger King to investigate this matter thoroughly. This location needs new leadership, better staff training, and a serious evaluation of the current team’s behavior and professionalism. Until then, I will not be returning to this store, and I will actively discourage others from doing so.
Thank you for your time and attention to this matter. I expect a prompt and thorough response.
Atmosphere: 1
Food: 1
Service: 1
Sarah Rowe
Brandy and her team are absolutely amazing at this location! They are always so friendly and helpful. They also get you through the drive thru quickly and the food is always good! Will definitely be returning to this location!
Atmosphere: 5
Food: 5
Service: 5
Victoria Alvarenga
Rude drive thru service. Absolutely ignored me when I pulled up to window. And had a horrible attitude when I asked for napkins. Honey mustard costs 30 cents? Are you kidding me?? It was a shorter, African American, lady that was absolutely rude.
I have been coming to this BK about 3 or 4 times a week for the last year. I have continued to come even though they don’t skim their oil causing the fries/hashbrowns to be horrible at times. A few weeks ago I was in there and there was a new manager there. We had a nice conversation and I told her it seemed like she was going to be the one to get the employees to actually work. She was keeping them on task. I went by yesterday and asked for a bbq sauce as I always ask for and was told it would be .32 and was that okay. I said absolutely not. That is not okay. I asked her had she already charged me for it and she said no. I waited for my receipt but she never gave it to me. The manager (who has also never charged me for bbq sauce) came to the window and said the new dm says they have to charge. Okay that’s fine. I asked for a refund. I guess the new dm doesn’t care about customer retention. She asked for my receipt for the refund. I said your employee never gave it to me. She took my card and closed the drive thru window for about 5 mins. She opened it and said the DM said to just give it to me. I said no id still like a refund and will take my continued business to an establishment who will appreciate it. She closed the window again for a few mins and opened it to hand me cash, my card and the receipt. Remember I said earlier the employee told me she had NOT charged me for the sauce? And the manager said the dm said to just give it to me? Well the reason the employee didn’t initially give me the receipt is because she had in fact charged me despite me telling her it was not okay. So this restaurant is ran by employees who are not truthful. I will NEVER return and will tell everyone I know for the simple fact that both the employee and manager lied to me. Think about how much money they make off of people each year by lying to them. This was just a quick lunch but normally I get breakfast and lunch from there as it is right around the corner from my office.
Atmosphere: 1
Food: 1
Service: 1
Chelsea Strickland
My pregnancy craving has been Burger King french toast sticks so I've been going to this Burger King and the one in Grayson a lot. Every time I order them I'm given these tiny French toast sticks for half the order. It'd be one thing if they gave extra because some of them were small but they're not. This was my three-piece French toast sticks which basically was two. Even when I order the five piece instead. It ends up only being a three-piece basically but I'm paying for more. Grayson location has the same issue
Food: 1
Service: 3
Nancy Jackson
Every time we pull through to get food the employees look like they just rolled out of bed. Very dissolved and sloppy. The health code certificate is never above the 80's. The food quality is always lacking. Fries are usually cold or have been cooked in old grease and often times order is wrong. Hamburgers come out sloppy or overly supplied with the sausey condiments.
Atmosphere: 1
Food: 1
Service: 2
alexander stewart
They need to shut this 1 down
Atmosphere: 1
Food: 1
Service: 2
Kenny Sellers
The young people have ran this place to the ground
Meal number 2 is the best
Atmosphere: 5
Food: 5
Service: 5
Long wait.
Atmosphere: 3
Food: 3
Service: 4
Medium to warm fries and burger. Toppings were fresh
Atmosphere: 3
Food: 3
Service: 3
The food was great and the service was great
Atmosphere: 5
Food: 5
Service: 5
Just horrible. Do not eat here
Food: 1
Service: 1
Greyson highway near Kroger. They should just close down. It’s a wrap. No good.
Atmosphere: 1
Food: 1
Service: 1
Disappointing experience at Store #6427 (445 Grayson Hwy, Lawrenceville, GA).
We ordered 3 fish burgers, 1 medium Sprite, and 1 large fries through the drive-thru. Fries were missing, burgers were cold by the time we got them, and no straw was included despite asking. Very slow and careless service. Not acceptable.
Formal Complaint Regarding Poor Service and Staff Misconduct – June 10, 2025
To Whom It May Concern,
I am writing to formally file a complaint regarding an extremely disappointing and unprofessional experience I had at your location on Tuesday, June 10, 2025.
I placed a drive-thru order for a Bacon King and specifically requested no mayonnaise. Upon receiving my order, I opened the burger to find not only mayonnaise, but also jalapeños—an ingredient that doesn’t even belong on a Bacon King.
I went inside to request a correction and approached the young white woman with tattoos on her arm working the front counter. I explained the issue with my order. She said nothing in response, took the sandwich, turned around, and walked away. At the same time, the team member who took my order at the drive-thru, Shaniyah Lee, gave me a dirty look and walked away from the window. When the sandwich was returned to me, it was tossed back at me with an attitude, and again, no words were spoken. Despite their rudeness, I said thank you and left.
On my way out, I called Julia McKenzie, a shift leader I personally know, to report the incident. She was already en route to the store, so I returned to follow up with her in person. Upon reentering, I found the front counter staff still dismissive and nonchalant.
At that point, Shaniyah Lee admitted she accidentally clicked “jalapeños” instead of “no mayo” on the order screen. While I understand that mistakes happen, the lack of communication and rude behavior made the situation worse. When I attempted to turn the moment into a respectful coaching conversation (as I am a professional coach), her attitude escalated. She questioned my age and, shockingly, threatened to bring her mother to the store to “beat my ass.” I felt threatened and had to defend myself physically due to her aggressive stance. Throughout the incident, she was loudly cussing while still on the clock and on her phone, and mentioned her mother had “heat,” which I interpreted as a possible threat of violence.
Shaniyah then followed my family and me outside, taking pictures of our cars in what felt like an effort to antagonize or intimidate us further. The entire incident was inappropriate, unprofessional, and deeply unsettling.
I attempted to escalate the issue through the proper channels, but unfortunately, it seems there is a culture of neglect at this store. The manager, Andrew, appeared disinterested and dismissive of the entire situation, and when my husband spoke to District Manager Ben, he seemed equally unconcerned. The lack of accountability from management is alarming and suggests a broader issue with how this location is operated.
This experience was not only frustrating—it was unsafe. No customer should ever be treated this way, let alone threatened by an employee and followed outside the store.
I strongly urge Burger King to investigate this matter thoroughly. This location needs new leadership, better staff training, and a serious evaluation of the current team’s behavior and professionalism. Until then, I will not be returning to this store, and I will actively discourage others from doing so.
Thank you for your time and attention to this matter. I expect a prompt and thorough response.
Atmosphere: 1
Food: 1
Service: 1
Brandy and her team are absolutely amazing at this location! They are always so friendly and helpful. They also get you through the drive thru quickly and the food is always good! Will definitely be returning to this location!
Atmosphere: 5
Food: 5
Service: 5
Rude drive thru service. Absolutely ignored me when I pulled up to window. And had a horrible attitude when I asked for napkins. Honey mustard costs 30 cents? Are you kidding me?? It was a shorter, African American, lady that was absolutely rude.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I have been coming to this BK about 3 or 4 times a week for the last year. I have continued to come even though they don’t skim their oil causing the fries/hashbrowns to be horrible at times. A few weeks ago I was in there and there was a new manager there. We had a nice conversation and I told her it seemed like she was going to be the one to get the employees to actually work. She was keeping them on task. I went by yesterday and asked for a bbq sauce as I always ask for and was told it would be .32 and was that okay. I said absolutely not. That is not okay. I asked her had she already charged me for it and she said no. I waited for my receipt but she never gave it to me. The manager (who has also never charged me for bbq sauce) came to the window and said the new dm says they have to charge. Okay that’s fine. I asked for a refund. I guess the new dm doesn’t care about customer retention. She asked for my receipt for the refund. I said your employee never gave it to me. She took my card and closed the drive thru window for about 5 mins. She opened it and said the DM said to just give it to me. I said no id still like a refund and will take my continued business to an establishment who will appreciate it. She closed the window again for a few mins and opened it to hand me cash, my card and the receipt. Remember I said earlier the employee told me she had NOT charged me for the sauce? And the manager said the dm said to just give it to me? Well the reason the employee didn’t initially give me the receipt is because she had in fact charged me despite me telling her it was not okay. So this restaurant is ran by employees who are not truthful. I will NEVER return and will tell everyone I know for the simple fact that both the employee and manager lied to me. Think about how much money they make off of people each year by lying to them. This was just a quick lunch but normally I get breakfast and lunch from there as it is right around the corner from my office.
Atmosphere: 1
Food: 1
Service: 1
My pregnancy craving has been Burger King french toast sticks so I've been going to this Burger King and the one in Grayson a lot. Every time I order them I'm given these tiny French toast sticks for half the order. It'd be one thing if they gave extra because some of them were small but they're not. This was my three-piece French toast sticks which basically was two. Even when I order the five piece instead. It ends up only being a three-piece basically but I'm paying for more. Grayson location has the same issue
Food: 1
Service: 3
Every time we pull through to get food the employees look like they just rolled out of bed. Very dissolved and sloppy. The health code certificate is never above the 80's. The food quality is always lacking. Fries are usually cold or have been cooked in old grease and often times order is wrong. Hamburgers come out sloppy or overly supplied with the sausey condiments.
Atmosphere: 1
Food: 1
Service: 2
They need to shut this 1 down
Atmosphere: 1
Food: 1
Service: 2
The young people have ran this place to the ground
Atmosphere: 1
Food: 1
Service: 1
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