Charley's Philly Steaks

went sunday afternoon and got attended by the cashier looked like a great kid all smiley asking how my day was everything was fine until his manager started screaming at him to go help in the back and the kid just kept looking at me all nervous while he finished the order. Whoever the big guy is needs to watch his tone around customers and employees the kid felt bad and when he rang me up he said i’m sorry about that have a great rest of your day great kid and i wanna say bad boss

Atmosphere: 1

Food: 3

Service: 4

Worst service ever in the mall. I’m still curious about how they get a health score of 99 when they don’t follow basic food safety. Who I’m guessing is the manager, no hair net, touching crew members, then goes back to the workstation to touch cheese… when I asked for a refund, he questioned why I need my money back after waiting for 15 minutes for food I never got that cost $18. Not to mention he has the same gloves on and doesn’t change them until I mentioned it. 0 out of 10 wouldn’t recommend.

Atmosphere: 1

Food: 1

Service: 1

Went to Charley’s at sugarloaf mills mall since I love this place a lot , usually I have a great experience but today was just ridiculous, I saw no manager on duty at all. u had the cashier constantly not attending her register , at some point after she took my order she had a mother with a baby waiting 4 minutes for someone to take her order and the other workers couldn’t do it because they didn’t speak English . The only reason I know this is because I ordered a kids meal at the register and tried asking for help 3 times if I can have the Oreo that comes with the kids meal. They couldn’t understand so I just google translated it which is fine no big deal however as soon as I opened the food , the 4 piece boneless wings were hard as rock . As if the bag was left open or they didn’t fry it long enough . Even I bit into the wings and it was sooo hard that my child could not eat it , I can only imagine if another child has to eat food of that quality . I love Charley’s so much I used to work for the franchise at a young age, so with high quality food that we expect to come out , please please do better

Atmosphere: 1

Food: 2

Service: 2

waited 30 min for one combo. got my order wrong but i didn’t want to wait to get a whole new order.

It's hard 2 find a place that does cheese stakes well.

Atmosphere: 2

Food: 3

Service: 4

So I ordered a medium cheesecake with no mushrooms, easy enough. I ask to make it a combo, and now my sandwich is served to me 80% lettuce and some tomato and like 20% meat and cheese. Total for
my combo? $15, what a SCAM. I never complain and then accept other food. They get the review instead

Atmosphere: 3

Food: 2

Service: 3

Good customer service and great employees

Atmosphere: 5

Food: 5

Service: 5

The sandwiches and fries was fantastic. Need to step up the service and at the bare minimum say Hi & Thank you.

Atmosphere: 2

Food: 5

Service: 3

The sandwiches and fries was fantastic. Need to step up the service and at the bare minimum say Hi & Thank you.

Atmosphere: 2

Food: 5

Service: 3

I’m ready you have the wrong people on the counter and cooking interacting with people trying to charge for sauce after not Giving us our sauce customer service display could do better, but I don’t recommend that you go here at all. Trust me terrible service.

Atmosphere: 1

Food: 1

Service: 1

Worst service and too slow!!!

Atmosphere: 1

Service: 1

I paid entirely too much money for something that I ended up throwing away the majority of. It was incredibly greasy, the meat was grainy, and the bread was soggy. I will not be spending money at any Charley's Cheesesteak again.

Atmosphere: 1

Food: 1

Service: 1

If cutting corners to save a dollar was an establishment. I used to order Charley’s cheesesteaks all the time and seeing how poorly the food has become is crazy. Not only is the amount of meat on your sandwiches almost a third of what we used to get but if my chicken and/or steak get chopped down any further (so they don’t have to give me as much protein) they are going to be able to just spread the meat on my sandwich. And of course they want to push adding lettuce, tomato, and onion so you don’t see how much they are ripping you off. You can even look back at older reviews and see the difference in the food over the last few years. Of course we added fries and a drink which they gave me half lemonade half water or at least it tasted like it. I get it we are in a crappy economy and everyone is keeping their heads above water business included, but I’m tired of seeing companies try and take advantage. This will be my last time eating there.

Atmosphere: 1

Food: 1

Service: 1

During my recent visit to Charleys Philly Steaks at Sugarloaf Mills, I attempted to order a combo meal, which is clearly listed as an option on the menu. However, the cashier informed my wife and me that this location does not offer combos and that all items must be rung up separately. This was confusing, considering the menu clearly advertised combo options.

When I asked for clarification, the cashier firmly stated, “this is just how Charleys does it here,” and explained that there was no combo button in their system. I requested to speak with a manager, but another employee told me the manager was out of the country due to a family emergency.

As a result of being told everything had to be purchased individually, we were charged separately for a small Philly and fries, which we originally intended to purchase as a combo (with a drink). Once I realized the total was climbing to around \$32, we decided to remove the drinks from our order.

I find it difficult to believe this is standard practice for Charleys Philly Steaks—especially when combo meals are clearly promoted on the menu. I’m sharing this to request clarity, and to confirm whether this location is following Charleys’ pricing and service policies.

Not worth it all. Poor customer service... Spent over $20 and it looks like a $5 meal. False advertisement! My food was not prepared right. Left out my mushrooms and it took 5 people to look over my sandwich. Very disappointed!