They'll forget your fries and than expect you to come back like its your fault
Daniel Correa
I eat Chick-fil-A twice or 3 times a week and first time I get a chicken sandwich without tomato and with a dry piece of chicken. I ordered the grilled chicken sandwich deluxe and I got a regular grilled chicken sandwich which it’s fine it’s a mistake anyone can make but the dry chicken and no tomato wanted me to just return the sandwich.
Atmosphere: 5
Food: 2
Service: 5
Luca Guazzotto
Your standard Chick fil A, clean and with fast service.
Atmosphere: 5
Food: 4
Service: 5
Jeanne Hester
Great breakfast biscuit! Process was fast and easy.
Atmosphere: 5
Food: 5
Service: 5
B H
This place is setup so well. Everyone is pleasant and helpful. The traffic flows so smoothly around the drive through. Plenty of room in the parking lot to move around. The food is always good.
Atmosphere: 5
Food: 5
Service: 5
Kelli Sanders
I have never been to a chik fil a try that I had to request my money back. I placed an order for pick up. When I arrived there were several people waiting for pick up orders and had been. Workers were chatting several orders ready but no one was giving g them out. We were in the corner being ignored finally a workers that wasn’t chatting asked us what our names were a began gibing out orders when she got to me she said it would be a minute after I had already been waiting and as I said a placed the order for pick then drive there all this on a lunch break when I asked for a refund the manger didn’t offer any type of apology actually had an attitude. I will never go to this location again and I so surprised at my experience!
Emaanali Bostanali
Very good I like it will come again!
Atmosphere: 5
Food: 5
Service: 5
Von Cowart
I did a mobile order and no fries were added to my order at the Loganville location. I tried to get them from the Sugarloaf location after calling and receiving confirmation from Jackie that I could get the 3 orders of missing fries. She explained, “just come inside and ask for Jackie and we will take care of you.” I entered the restaurant and she refused to give me the fries without me paying again because she misunderstood what I said over the phone …. I said over the phone…...” I just left the Loganville location but I am now closer to your sugarloaf location. They forgot to put 3 order of fries in my bag, can I come to your location to get the fries they forgot?” She continued to say she misunderstood as I explained she wasted my time and this makes two locations in one day to provide poor service to a paying customer. Her answer remained that I needed to pay. I left with having to pay for three more fries for my family and waisted my time only to get in the car and taste mildly warm fries. Absolutely unacceptable experience for your mistakes!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Iris Mckissick
He orderd my food incorrectly..I never got my dinner when I got home...orderd 2 salads..only received 1
Service: 1
Ben Thrasher
I drive out of my way to come to this location because it’s the best one Lawrenceville area. Very kind staff, always clean and well maintained, drive thru is efficient as well.
Stopped into Chick-fil-A for a chicken biscuit in the morning time and I ran into an interesting fellow in the parking lot. Apparently, it has been some time since he had a Chick-fil-A being from out of state. So he was more than excited and satisfied with his meal as well
Atmosphere: 4
Food: 4
Service: 5
Elaine Hill
Excellent customer service and the food is always fresh and hot!!
Atmosphere: 5
Food: 5
Service: 5
Ahmed Abdou
Always super.
Atmosphere: 5
Food: 5
Service: 4
David Arroyo
Let me explain what happened. We went to Chick-fil-A around 9:40 p.m. and parked in the curbside area while waiting for my wife to arrive. We placed a big order — a 30-count nugget tray, large fries, and a large drink. I was there with my three boys, and we all shared the drink, which was sweet tea and lemonade. At around 10:03 p.m., I told my 9-year-old son to go ask for a refill. Why? Because there were still two cars in the drive-thru lane. It’s not like the store had completely closed — the side door was still open, and they were still actively serving people. My son was polite. He didn’t interrupt anyone or cut in line. He waited patiently for the two cars to pass. Then he walked up and asked the staff member near the door, “Can I have a refill?” The response? “We already closed.” And they shut the door in his face. I told my wife — honestly, I could expect that kind of treatment from McDonald’s or some other fast food place. But from Chick-fil-A? A brand that prides itself on politeness and customer service? I couldn’t believe it.
The staff were still working inside. It wasn’t like they had locked up and gone home. All it would’ve taken was two seconds of kindness to say, “Sure, here’s your refill,” instead of shutting the door on a child’s face over a few minutes past closing.
That felt incredibly unprofessional. I’m honestly very disappointed.
Atmosphere: 1
Food: 4
Service: 1
Steve Brooks
Best biscuit sandwich for breakfast in the world by far e always use the drive-thru. The people are so friendly always. The order is completely correct
They'll forget your fries and than expect you to come back like its your fault
I eat Chick-fil-A twice or 3 times a week and first time I get a chicken sandwich without tomato and with a dry piece of chicken. I ordered the grilled chicken sandwich deluxe and I got a regular grilled chicken sandwich which it’s fine it’s a mistake anyone can make but the dry chicken and no tomato wanted me to just return the sandwich.
Atmosphere: 5
Food: 2
Service: 5
Your standard Chick fil A, clean and with fast service.
Atmosphere: 5
Food: 4
Service: 5
Great breakfast biscuit! Process was fast and easy.
Atmosphere: 5
Food: 5
Service: 5
This place is setup so well. Everyone is pleasant and helpful. The traffic flows so smoothly around the drive through. Plenty of room in the parking lot to move around. The food is always good.
Atmosphere: 5
Food: 5
Service: 5
I have never been to a chik fil a try that I had to request my money back. I placed an order for pick up. When I arrived there were several people waiting for pick up orders and had been. Workers were chatting several orders ready but no one was giving g them out. We were in the corner being ignored finally a workers that wasn’t chatting asked us what our names were a began gibing out orders when she got to me she said it would be a minute after I had already been waiting and as I said a placed the order for pick then drive there all this on a lunch break when I asked for a refund the manger didn’t offer any type of apology actually had an attitude. I will never go to this location again and I so surprised at my experience!
Very good I like it will come again!
Atmosphere: 5
Food: 5
Service: 5
I did a mobile order and no fries were added to my order at the Loganville location. I tried to get them from the Sugarloaf location after calling and receiving confirmation from Jackie that I could get the 3 orders of missing fries. She explained, “just come inside and ask for Jackie and we will take care of you.” I entered the restaurant and she refused to give me the fries without me paying again because she misunderstood what I said over the phone …. I said over the phone…...” I just left the Loganville location but I am now closer to your sugarloaf location. They forgot to put 3 order of fries in my bag, can I come to your location to get the fries they forgot?” She continued to say she misunderstood as I explained she wasted my time and this makes two locations in one day to provide poor service to a paying customer. Her answer remained that I needed to pay. I left with having to pay for three more fries for my family and waisted my time only to get in the car and taste mildly warm fries. Absolutely unacceptable experience for your mistakes!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
He orderd my food incorrectly..I never got my dinner when I got home...orderd 2 salads..only received 1
Service: 1
I drive out of my way to come to this location because it’s the best one Lawrenceville area. Very kind staff, always clean and well maintained, drive thru is efficient as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped into Chick-fil-A for a chicken biscuit in the morning time and I ran into an interesting fellow in the parking lot. Apparently, it has been some time since he had a Chick-fil-A being from out of state. So he was more than excited and satisfied with his meal as well
Atmosphere: 4
Food: 4
Service: 5
Excellent customer service and the food is always fresh and hot!!
Atmosphere: 5
Food: 5
Service: 5
Always super.
Atmosphere: 5
Food: 5
Service: 4
Let me explain what happened.
We went to Chick-fil-A around 9:40 p.m. and parked in the curbside area while waiting for my wife to arrive. We placed a big order — a 30-count nugget tray, large fries, and a large drink. I was there with my three boys, and we all shared the drink, which was sweet tea and lemonade. At around 10:03 p.m., I told my 9-year-old son to go ask for a refill. Why? Because there were still two cars in the drive-thru lane. It’s not like the store had completely closed — the side door was still open, and they were still actively serving people. My son was polite. He didn’t interrupt anyone or cut in line. He waited patiently for the two cars to pass. Then he walked up and asked the staff member near the door, “Can I have a refill?” The response? “We already closed.” And they shut the door in his face.
I told my wife — honestly, I could expect that kind of treatment from McDonald’s or some other fast food place. But from Chick-fil-A? A brand that prides itself on politeness and customer service? I couldn’t believe it.
The staff were still working inside. It wasn’t like they had locked up and gone home. All it would’ve taken was two seconds of kindness to say, “Sure, here’s your refill,” instead of shutting the door on a child’s face over a few minutes past closing.
That felt incredibly unprofessional. I’m honestly very disappointed.
Atmosphere: 1
Food: 4
Service: 1
Best biscuit sandwich for breakfast in the world by far e always use the drive-thru. The people are so friendly always. The order is completely correct
Atmosphere: 5
Food: 5
Service: 5
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