The staff in this store are very rude, Inconsiderate and Inhuman. I love the cinnabons and I usually pick them over Auntie Anne's. However, I had a very bad experience with them today. I am 8 months pregnant I bought a drink from them, came back and asked for just a cup of ice. I could barely walk and felt like I was going to faint. They turned me away saying they don't just give ice. So I walked across and went to Auntie Anne's and they were extremely polite and kind. They had a long line of customers but seeing my situation they accommodated me, did not make me wait in line and just handed me the ice with a smile and made sure I was on. I went back to cinnabon and asked to speak to the person in charge and she too was very rude and told me they have a \" no ice policy\". The sales girl who initially turned me away wouldn't even give me eye contact.
Tee Jones
I went in to use a coupon I had for a 20-ounce iced coffee and they were out of coffee. Like how? ? My coupon expires tomorrow and I had to drive 25 minutes just to get there, which I’m annoyed about. I’m also disappointed that I wasn’t given something else to substitute as this would have been my first time trying it but that’s dead.
Leesha Coleman
Every time I go here it's a problem. Several times they have only been taking cash because their system was supposedly down. I have gone at 12pm on a weekday afternoon to be told they aren't open even though the case is full by the employee who is talking to a boy over to the side. Today there were four employees actively turning away customers. One boy was telling people they had to do a covid test and putting a scanner up to people's foreheads. The whole crew laughed as people walked away. How are you the only people with no line at lunchtime on Sunday? The case was nearly empty and no one was making anything fresh nor did it smell like anything was baking. I honestly don't know how they are still in business.
B ABB
It’s the busiest day of the week and you are closed?!?! Hope it’s for retraining the staff issues you have ruining this brand
Texas Poontappa
The food is great, but customer service is just not their specialty. The most recent time I went, I asked for a 6 pack of Cinnabons, the guy said no we can’t do 6 packs right now. I said okay can I do a 4 pack, he said no we can only do individual rolls. I said okay, can I do four individual Cinnabons he said okay. Then I was handed a box of 4 Cinnabons and got charged for each individual Cinnabon… :| Either I was scammed or someone doesn’t know how to work an iPad lol.
Natalya P.
I had two freebies. A vanilla cold brew and minibons. I ordered a cold brew because I live coffee and don't really like cinnamon rolls. Lady said "Um... I don't have milk." I was irritated but ordered my other freebie. They were pretty gross. Won't come back here. Employees could have been nicer.
Loren Morrison
2 ladys and 1 guy working. The cashier acted like she had no idea what she was doing. The lady wrapping the cinnamon rolls had huge curly hair(which was beautiful) but not when handling my food. Her shirt was too short, and just looked trashy. they were to busy flirting with each other than worrying about the customers. My husband got a roll straight out of the oven burnt. If i could give zero stars i would. Do not waste your time or money.
K M
The manager Yalani and the staff on 4/14 were absolutely unprofessional, unsanitary, aggressive and nonchalant. Nothing was ready upon opening, aggressively told to wait 40 minutes (ok, no problem, things happen) came back to order and they were prepping at the register and looked at me as if approaching the counter was an inconvenience. Was repugnantly told I couldn't order additional icing. I inquired on who was the manager so I could report my experience and both the manager Yalani (who's stomach protruded from her rising shirt, resting on the counter) and staff (scrolling through her phone) laughed as if there'd be no consequences. Disgusting!!
Miss Boyce
I was going to place an order at this location, but after witnessing the extremely poor customer service they gave one person I changed my mind. There was a lady trying to order a six pack. They didn't have any six packs already made up, but they had fresh Cinnabons made. The young girl with a nose ring and curly ponytail told her she would have to buy six individuals at full price??? I didn't understand the logic behind this and neither did the person trying to place the order, so she left. I'm assuming because that would have cost her almost double the price of a six pack. How hard would it have been for one of the three people working to box up six other ones already done? Customer service just isn't what it used to be.
Willette Jones
The staff is extremely rude! They were going to charge me almost $40 in person for the same order I called in and paid $21 because they didn’t want to box up a six pack.
They made me wait 15 minutes for the new batch of cinnamon rolls, and when they gave it to me, 80% of it was raw!!!!! very upset will not be going here again. YOU LOST A VERY VALUBLE CUSTOMER ?? ?
Gabrielle Piquant
Carolina, Jacari, and Jorge were the best! They gave me fresh baked Cinnabons and we’re so friendly. They’re the best!
Lisa P
This location needs to be a little faster. But overall I had a great experience everyone was extremely nice and helpful I got something free for my wait. Awesome job
Jordyn L
This location is either never open or closes way earlier than it should. Workers are rude and never care enough to help. The buns are either burnt or way underdone. Just find another Cinnabon to go to or make your own. Not worth the money
Alexa Figueroa
This is so sad... giving away free product does not improves the quality of your service, nor does it remedy the fact that you are lacking product supply. Its a saturday afternoon on a pre holiday weekend your display should be stack and your oven should be going non stop. Customers shouldn't be walking away empty handed because you guys are standing around joking with each other and playing on your phones... there was 4 of you guys at 4:00 p.m. on saturday 11/20/21
The staff in this store are very rude, Inconsiderate and Inhuman. I love the cinnabons and I usually pick them over Auntie Anne's. However, I had a very bad experience with them today. I am 8 months pregnant I bought a drink from them, came back and asked for just a cup of ice. I could barely walk and felt like I was going to faint. They turned me away saying they don't just give ice. So I walked across and went to Auntie Anne's and they were extremely polite and kind. They had a long line of customers but seeing my situation they accommodated me, did not make me wait in line and just handed me the ice with a smile and made sure I was on. I went back to cinnabon and asked to speak to the person in charge and she too was very rude and told me they have a \" no ice policy\". The sales girl who initially turned me away wouldn't even give me eye contact.
I went in to use a coupon I had for a 20-ounce iced coffee and they were out of coffee. Like how? ? My coupon expires tomorrow and I had to drive 25 minutes just to get there, which I’m annoyed about. I’m also disappointed that I wasn’t given something else to substitute as this would have been my first time trying it but that’s dead.
Every time I go here it's a problem. Several times they have only been taking cash because their system was supposedly down. I have gone at 12pm on a weekday afternoon to be told they aren't open even though the case is full by the employee who is talking to a boy over to the side. Today there were four employees actively turning away customers. One boy was telling people they had to do a covid test and putting a scanner up to people's foreheads. The whole crew laughed as people walked away. How are you the only people with no line at lunchtime on Sunday? The case was nearly empty and no one was making anything fresh nor did it smell like anything was baking. I honestly don't know how they are still in business.
It’s the busiest day of the week and you are closed?!?! Hope it’s for retraining the staff issues you have ruining this brand
The food is great, but customer service is just not their specialty. The most recent time I went, I asked for a 6 pack of Cinnabons, the guy said no we can’t do 6 packs right now. I said okay can I do a 4 pack, he said no we can only do individual rolls. I said okay, can I do four individual Cinnabons he said okay. Then I was handed a box of 4 Cinnabons and got charged for each individual Cinnabon… :| Either I was scammed or someone doesn’t know how to work an iPad lol.
I had two freebies. A vanilla cold brew and minibons. I ordered a cold brew because I live coffee and don't really like cinnamon rolls. Lady said "Um... I don't have milk." I was irritated but ordered my other freebie. They were pretty gross. Won't come back here. Employees could have been nicer.
2 ladys and 1 guy working. The cashier acted like she had no idea what she was doing. The lady wrapping the cinnamon rolls had huge curly hair(which was beautiful) but not when handling my food. Her shirt was too short, and just looked trashy. they were to busy flirting with each other than worrying about the customers. My husband got a roll straight out of the oven burnt. If i could give zero stars i would. Do not waste your time or money.
The manager Yalani and the staff on 4/14 were absolutely unprofessional, unsanitary, aggressive and nonchalant. Nothing was ready upon opening, aggressively told to wait 40 minutes (ok, no problem, things happen) came back to order and they were prepping at the register and looked at me as if approaching the counter was an inconvenience. Was repugnantly told I couldn't order additional icing. I inquired on who was the manager so I could report my experience and both the manager Yalani (who's stomach protruded from her rising shirt, resting on the counter) and staff (scrolling through her phone) laughed as if there'd be no consequences. Disgusting!!
I was going to place an order at this location, but after witnessing the extremely poor customer service they gave one person I changed my mind. There was a lady trying to order a six pack. They didn't have any six packs already made up, but they had fresh Cinnabons made. The young girl with a nose ring and curly ponytail told her she would have to buy six individuals at full price??? I didn't understand the logic behind this and neither did the person trying to place the order, so she left. I'm assuming because that would have cost her almost double the price of a six pack. How hard would it have been for one of the three people working to box up six other ones already done? Customer service just isn't what it used to be.
The staff is extremely rude! They were going to charge me almost $40 in person for the same order I called in and paid $21 because they didn’t want to box up a six pack.
Restaurantji Recommends
They made me wait 15 minutes for the new batch of cinnamon rolls, and when they gave it to me, 80% of it was raw!!!!! very upset will not be going here again. YOU LOST A VERY VALUBLE CUSTOMER ?? ?
Carolina, Jacari, and Jorge were the best! They gave me fresh baked Cinnabons and we’re so friendly. They’re the best!
This location needs to be a little faster. But overall I had a great experience everyone was extremely nice and helpful I got something free for my wait. Awesome job
This location is either never open or closes way earlier than it should. Workers are rude and never care enough to help. The buns are either burnt or way underdone. Just find another Cinnabon to go to or make your own. Not worth the money
This is so sad... giving away free product does not improves the quality of your service, nor does it remedy the fact that you are lacking product supply. Its a saturday afternoon on a pre holiday weekend your display should be stack and your oven should be going non stop. Customers shouldn't be walking away empty handed because you guys are standing around joking with each other and playing on your phones... there was 4 of you guys at 4:00 p.m. on saturday 11/20/21