Well Brittany was rude yelled at me ans through my pick up order in the trash and I have yet to be
Atmosphere: 1
Food: 1
Service: 1
Daniel Abbott
They shut down the store almost an hour earlier than the posted closing time and threw out my online order, this is ridiculousDONT ACCEPT ONLINE ORDERS IF YOUR NOT GOING TO MAKE THE
Food: 5
Bella
Just like the other comments about posted close time, they had the doors locked at 8:30 PM. I ordered ahead to make sure I could drive right after my shift and stop by to grab my sammies for dinner. When I went up to the door at 8:30 PM, the girl cleaning the counters just looks at me and mouths the words "we're closed". She wouldn't come to the door even after I was pointing at my phone. My food wasn't in the pickup rack and I'm upset and disappointed. AT LEAST say you're not taking new orders, but allow those that have already paid for theirs to be able to pick it up while you're supposed to be open during your own hours posted on the door and your website. Never had this issue with other Firehouse Subs locations.
Atmosphere: 4
Food: 5
Service: 2
Shruti Patel
Waited 30min for a sandwich.
Atmosphere: 2
Food: 4
Service: 2
Amanda Ramsey
Absolutely disgusting. I ordered a 14$ hook and ladder to find it had a bone in the ham. I called the store, spoke to BRITTANY, let her know there’s a bone in the ham just to be told “That’s Impossible”. She was the absolute rudest manager I have ever spoken to. I DID NOT ask for a refund or another sandwich just calling as an FYI and was told I’m a liar and hung up on.
Atmosphere: 1
Food: 1
Service: 1
Kayla Palmer
Unable to even give stars for the “food” category due to not even being provided service. Came in on a very quiet Saturday afternoon excited to order an early dinner before the SEC Championship game. After more than 5 minutes with no acknowledgment, I asked the woman at the register if we order with her. Without looking up from the counter, a young man behind the counter said “she is counting the register.” No apology, no attempt to at least start working on an order for us. Waited a few minutes longer before deciding to leave. Disappointed to say the least.
Service: 1
Yvonne
Thankyou for the food!!
Jim Donovan
Employees not trained properlyRestaurant has an odor like a dirty mopDrink machine not
Atmosphere: 1
Service: 1
Darren Muehlberger
Worst Firehouse I have ever been to. Worst staff I have ever encountered. I will never come back to this location again. I would rather drive 20 minutes out of the way to another location than give this place my business!
Atmosphere: 1
Food: 1
Service: 1
Yvonne A.
Thanks for the food! They were quick and efficient. Luv a good oatmeal cookie side salads was a good size too!
Took one hour to get food. And it wasn’t right. The employees don’t want to
Atmosphere: 1
Food: 1
Service: 1
wes hall
Staff were completely unprofessional. Not even a greeting and staff were acting as if taking a order was such a bother. Will never go back to this location!
Atmosphere: 1
Food: 2
Service: 1
Sanjay
It is just bread , ? 1 inch thick horrible , I took veggie sandwich ? it was horrible ?
Food: 1
Service: 3
Kyle Binkley
Firehouse subs are the best hot subs out there for chain eateries. People who read my reviews know I only give chain eateries a max of 4 stars. On this location, I would give it a 4+++ rating. The highest possible score for a cv chain eatery. My wife and I always split a large Italian. The quality of the ingredients and the made to order hot subs cannot be match by any other sub eatery. Enjoy and know that a portion of what you pay is awarded to local Firemen/women fire stations.
Atmosphere: 4
Food: 5
Service: 4
Edenilson Rodriguez
I just wondered what time they closed? Because I understand that they closed for public at 9 pm weekdays. But apparently they closed before because we just stopped by at 8:40 pm that door was unlocked and the Open sing was on but immediately we get in they yelled ( we closed ).So if they closed before that time, they should update the business hours or those people are so lazy and don't want to work.Even they didn't asked if was done in or to go. Bad customer service, very disappointed of them
Well Brittany was rude yelled at me ans through my pick up order in the trash and I have yet to be
Atmosphere: 1
Food: 1
Service: 1
They shut down the store almost an hour earlier than the posted closing time and threw out my online order, this is ridiculousDONT ACCEPT ONLINE ORDERS IF YOUR NOT GOING TO MAKE THE
Food: 5
Just like the other comments about posted close time, they had the doors locked at 8:30 PM. I ordered ahead to make sure I could drive right after my shift and stop by to grab my sammies for dinner. When I went up to the door at 8:30 PM, the girl cleaning the counters just looks at me and mouths the words "we're closed". She wouldn't come to the door even after I was pointing at my phone. My food wasn't in the pickup rack and I'm upset and disappointed. AT LEAST say you're not taking new orders, but allow those that have already paid for theirs to be able to pick it up while you're supposed to be open during your own hours posted on the door and your website. Never had this issue with other Firehouse Subs locations.
Atmosphere: 4
Food: 5
Service: 2
Waited 30min for a sandwich.
Atmosphere: 2
Food: 4
Service: 2
Absolutely disgusting. I ordered a 14$ hook and ladder to find it had a bone in the ham. I called the store, spoke to BRITTANY, let her know there’s a bone in the ham just to be told “That’s Impossible”. She was the absolute rudest manager I have ever spoken to. I DID NOT ask for a refund or another sandwich just calling as an FYI and was told I’m a liar and hung up on.
Atmosphere: 1
Food: 1
Service: 1
Unable to even give stars for the “food” category due to not even being provided service. Came in on a very quiet Saturday afternoon excited to order an early dinner before the SEC Championship game. After more than 5 minutes with no acknowledgment, I asked the woman at the register if we order with her. Without looking up from the counter, a young man behind the counter said “she is counting the register.” No apology, no attempt to at least start working on an order for us. Waited a few minutes longer before deciding to leave. Disappointed to say the least.
Service: 1
Thankyou for the food!!
Employees not trained properlyRestaurant has an odor like a dirty mopDrink machine not
Atmosphere: 1
Service: 1
Worst Firehouse I have ever been to. Worst staff I have ever encountered. I will never come back to this location again. I would rather drive 20 minutes out of the way to another location than give this place my business!
Atmosphere: 1
Food: 1
Service: 1
Thanks for the food! They were quick and efficient. Luv a good oatmeal cookie side salads was a good size too!
Restaurantji Recommends
Took one hour to get food. And it wasn’t right. The employees don’t want to
Atmosphere: 1
Food: 1
Service: 1
Staff were completely unprofessional. Not even a greeting and staff were acting as if taking a order was such a bother. Will never go back to this location!
Atmosphere: 1
Food: 2
Service: 1
It is just bread , ? 1 inch thick horrible , I took veggie sandwich ? it was horrible ?
Food: 1
Service: 3
Firehouse subs are the best hot subs out there for chain eateries. People who read my reviews know I only give chain eateries a max of 4 stars. On this location, I would give it a 4+++ rating. The highest possible score for a cv chain eatery. My wife and I always split a large Italian. The quality of the ingredients and the made to order hot subs cannot be match by any other sub eatery. Enjoy and know that a portion of what you pay is awarded to local Firemen/women fire stations.
Atmosphere: 4
Food: 5
Service: 4
I just wondered what time they closed? Because I understand that they closed for public at 9 pm weekdays. But apparently they closed before because we just stopped by at 8:40 pm that door was unlocked and the Open sing was on but immediately we get in they yelled ( we closed ).So if they closed before that time, they should update the business hours or those people are so lazy and don't want to work.Even they didn't asked if was done in or to go. Bad customer service, very disappointed of them
Service: 1