Sad story....we came for dinner... None of the 4 employees we saw in the kitchen would come out and take our order...so we left. In all fairness..they were back there having so much fun...they probably didn't want to stop what they were doing to actually work.
Joshua Blake
Mobile order wasn’t ready 30 mins after the pick up time giving no one in the store to give refund only 2 people working in the back and only one knew how to make orders the other one was just a kitchen prep and the order maker left the store to go drop off a catering order. DONT WASTE YOUR VAULE TIME AND HARD ERANED MONEY AT THIS LOCATION!!!!
C Mohr
I’ve always loved McAlisters and have eaten at them when we travel. But this particular location is really struggling. Very very understaffed last week when I went there they had no cashier. I had to order from the app. Took forever to get a sandwich and when I got it it look like someone just threw it together. The last four or five times I have been there it has been two or three people there working but they always say the manager is gone and she’s the only one who knows how to work the cash register.
Rebekah C.
Very disappointed the veggie potato had one little piece of an onion and a few very tiny pieces of broccoli. No peppers at all. Further more we did not get the side to the sandwich and didn't realize it to we got home. I understand there is supply issues. But that's no excuse to very poorly made food. I would not ever go back to this place. Only reason I gave it one star was because I had to in order to post the review.
Tee M
I walked in and there was only one other customer present. It took minutes for me to be acknowledged. Two females in the kitchen who had seen me and been standing there talking the entire time finally acknowledged me. One said are you placing an order with an attitude and I said yes. They continued to talk and then got the cashier. The cashier was nice. Worse broccoli cheddar soup I’ve ever gotten from a McAlister. You can tell they scraped all the thick, clumpy, over cooked soup that sticks to the side of an empty pan and dumped it in a cup. It was as thick as oatmeal. The bread on the sandwich was hard as a rock and thrown together so sloppy (I cut the sandwich in half and realized how hard it was) with no pickle. The cashier specially asked me if I wanted a pickle. I will not visit this location again. This location does not have the same type of staff or tasty meals like the ones at the locations in Alpharetta and even Midtown smh.
Eric S.
Why oh why didn't I look at the reviews before I decided to be a guest at this location. A few things where I have issues. The men's restroom stall has been out of order for over a month! They charged me significantly more than what was posted on their menu board in the restaurant. When I inquired about it, they said, oh we need to update the board. This location is independently owned and the general manager can't find the time to respond to guests for weeks. Still waiting for a callback or email at this moment. I am really shocked with the management of this quick service restaurant. I will be voting with my $$$ and not support this restaurant every again.
Anthony B.
Poorly managed , Stay away,, Need to close the doors, if you're looking for a fast lunch do not plan on being back at work on time!!!
Leroy D.
Ordered the half New Yorker with half chef salad. Seems like they gave me an extra half chef salad which was a good thing for me since they don't tell you that 70% of the "Mixed Greens" is spinach. I hate spinach so by the time I finished pulling out the spinach I wasn't even hungry anymore. Sandwich was dry, cold (maybe due to late delivery AKA Grubhub) barely any mustard, barely any Swiss cheese. $20 for a very disappointing meal. Next time I will just go to the grocery store.
Kevin Malfa
The food was just like every other McAlister's. In my last visit here it took over 40 minutes to get sandwiches. Only 1 of 3 people were making food and that was after they stopped taking new orders and announcing that all orders were going to be to go because they were closing the dining area because they were short staffed.
Rawson Gordon II
We went because we had a gift card. We wanted loaded potatoes, one of the main features of the restaurant, but they didn't have any. After we ordered, the cards would not run, "card read error", so we were on the hook and had to pay for food that was not our first choice. The server was mechanical and robotic, as if she had numbed herself out after dealing with unhappy people for a long time.
The service at this location is terrible. With no customers dining in and no one else in line for a take out order, I had to wait 20 minutes for 1 sandwich. Repeated my order to the cashier 3 times and the order was still wrong.The 2 kids working the register have no knowledge about their menu. I would not recommend this location to anywhere, Mcalister as a franchise is great but his location is unacceptable .
Trampus Johnson
As I was ready to order, I was told hold on, she went in the kitchen, about 6 minutes later I was able to order. I took 18 minutes to get my order. And it was cold,... I have been there several times in the past, and I recommend it to co students, and glad they didn't go, I hope y'all come back, it used to be
Yvng L.
The cashier salim gives me amazing customer service everytime! He's very kind and such a sweetheart. The food is amazing as well! 10/10
Jeff Thompson
Should have went somewhere else. Pricing on the menu board was incorrect and they were out of everything that I ordered. I opted for the Italian sandwich since they were out of Turkey for the McAllister’s Club. I got a ham sandwich. No peppers, no salami. Customer service was awful and it’s obviously a bad management issue as the staff did not smile, talked under their breath, had ear buds in and couldn’t create an accurate order. I hate to say that I will not be visiting again. I have been to the Athens, GA location so many times and have loved my previous experiences.
Bibi Elida
Staffing, staffing, staffing. This used to be my favorite spot and they are falling apart. Only one or two ppl working the front in the crew in the back putting together the worlds slowest super sandwiches. I ordered online. Drove 15 minutes to the store. Then waited another 35 minutes from my club sandwich & brownie. While I was there no less than five people walked out because the lines were taking so long. And then this is the sandwich I got. They really need to fix this.
Sad story....we came for dinner... None of the 4 employees we saw in the kitchen would come out and take our order...so we left. In all fairness..they were back there having so much fun...they probably didn't want to stop what they were doing to actually work.
Mobile order wasn’t ready 30 mins after the pick up time giving no one in the store to give refund only 2 people working in the back and only one knew how to make orders the other one was just a kitchen prep and the order maker left the store to go drop off a catering order. DONT WASTE YOUR VAULE TIME AND HARD ERANED MONEY AT THIS LOCATION!!!!
I’ve always loved McAlisters and have eaten at them when we travel. But this particular location is really struggling. Very very understaffed last week when I went there they had no cashier. I had to order from the app. Took forever to get a sandwich and when I got it it look like someone just threw it together. The last four or five times I have been there it has been two or three people there working but they always say the manager is gone and she’s the only one who knows how to work the cash register.
Very disappointed the veggie potato had one little piece of an onion and a few very tiny pieces of broccoli. No peppers at all. Further more we did not get the side to the sandwich and didn't realize it to we got home. I understand there is supply issues. But that's no excuse to very poorly made food. I would not ever go back to this place. Only reason I gave it one star was because I had to in order to post the review.
I walked in and there was only one other customer present. It took minutes for me to be acknowledged. Two females in the kitchen who had seen me and been standing there talking the entire time finally acknowledged me. One said are you placing an order with an attitude and I said yes. They continued to talk and then got the cashier. The cashier was nice. Worse broccoli cheddar soup I’ve ever gotten from a McAlister. You can tell they scraped all the thick, clumpy, over cooked soup that sticks to the side of an empty pan and dumped it in a cup. It was as thick as oatmeal. The bread on the sandwich was hard as a rock and thrown together so sloppy (I cut the sandwich in half and realized how hard it was) with no pickle. The cashier specially asked me if I wanted a pickle. I will not visit this location again. This location does not have the same type of staff or tasty meals like the ones at the locations in Alpharetta and even Midtown smh.
Why oh why didn't I look at the reviews before I decided to be a guest at this location. A few things where I have issues. The men's restroom stall has been out of order for over a month! They charged me significantly more than what was posted on their menu board in the restaurant. When I inquired about it, they said, oh we need to update the board. This location is independently owned and the general manager can't find the time to respond to guests for weeks. Still waiting for a callback or email at this moment. I am really shocked with the management of this quick service restaurant. I will be voting with my $$$ and not support this restaurant every again.
Poorly managed , Stay away,, Need to close the doors, if you're looking for a fast lunch do not plan on being back at work on time!!!
Ordered the half New Yorker with half chef salad. Seems like they gave me an extra half chef salad which was a good thing for me since they don't tell you that 70% of the "Mixed Greens" is spinach. I hate spinach so by the time I finished pulling out the spinach I wasn't even hungry anymore. Sandwich was dry, cold (maybe due to late delivery AKA Grubhub) barely any mustard, barely any Swiss cheese. $20 for a very disappointing meal. Next time I will just go to the grocery store.
The food was just like every other McAlister's. In my last visit here it took over 40 minutes to get sandwiches. Only 1 of 3 people were making food and that was after they stopped taking new orders and announcing that all orders were going to be to go because they were closing the dining area because they were short staffed.
We went because we had a gift card. We wanted loaded potatoes, one of the main features of the restaurant, but they didn't have any. After we ordered, the cards would not run, "card read error", so we were on the hook and had to pay for food that was not our first choice. The server was mechanical and robotic, as if she had numbed herself out after dealing with unhappy people for a long time.
Restaurantji Recommends
The service at this location is terrible. With no customers dining in and no one else in line for a take out order, I had to wait 20 minutes for 1 sandwich. Repeated my order to the cashier 3 times and the order was still wrong.The 2 kids working the register have no knowledge about their menu. I would not recommend this location to anywhere, Mcalister as a franchise is great but his location is unacceptable .
As I was ready to order, I was told hold on, she went in the kitchen, about 6 minutes later I was able to order. I took 18 minutes to get my order. And it was cold,... I have been there several times in the past, and I recommend it to co students, and glad they didn't go, I hope y'all come back, it used to be
The cashier salim gives me amazing customer service everytime! He's very kind and such a sweetheart. The food is amazing as well! 10/10
Should have went somewhere else. Pricing on the menu board was incorrect and they were out of everything that I ordered. I opted for the Italian sandwich since they were out of Turkey for the McAllister’s Club. I got a ham sandwich. No peppers, no salami. Customer service was awful and it’s obviously a bad management issue as the staff did not smile, talked under their breath, had ear buds in and couldn’t create an accurate order. I hate to say that I will not be visiting again. I have been to the Athens, GA location so many times and have loved my previous experiences.
Staffing, staffing, staffing. This used to be my favorite spot and they are falling apart. Only one or two ppl working the front in the crew in the back putting together the worlds slowest super sandwiches. I ordered online. Drove 15 minutes to the store. Then waited another 35 minutes from my club sandwich & brownie. While I was there no less than five people walked out because the lines were taking so long. And then this is the sandwich I got. They really need to fix this.