Went in this morning just to pick up a tea my daughter had ordered and paid for on the app. Didn’t see her name on the screen so I asked the black lady behind the back pick up desk. She was just so rude. I hate when people go to work but then don’t want to work After she gave me the cup for my hot tea I realized there was no honey out on counter so went back to ask for some. She stated she probably doesn’t have any or it would be out. The Hispanic lady working beside her looked very apologetic as she handed me the honey that was right in front of them. The black lady then started complaining that people steal it. Not sure if she was saying she thought I was going to or not. I’m only calling them the black and Hispanic ladies because she had no name tag on
Atmosphere: 1
Food: 4
Service: 1
Kaysha King
I have been eating at Panera for longer than I can remember, and this was by far the worst experience I’ve ever had at a Panera. My French onion soup tasted like they had dumped tomatoes in it . And my sandwich, the frontega chicken, which I’ve been eating for years was freezing cold, and looked like they had just thrown the items on it instead of placing them in some type of order. When I alerted them to the problem, they seemed annoyed with me as though I was the one who had made the mistake. One of their very rude associates even had the audacity to roll her eyes at me as though she was not at work and somehow I was disturbing her. This is my second time and last time coming to this location. The last time I came was the second to worst Panera experience I’ve ever had. They need to just shut this location down, and stop claiming to be Panera. They are giving Panera a very bad name
Atmosphere: 2
Food: 1
Service: 1
Richard Gilliard
Fast friendly service and staff. Will likely return. Awesome customer service . Manager deserves a raise
Atmosphere: 5
Food: 5
Service: 5
A W
Anita is a breath of fresh air. Very accommodating and seriously so kind. Somebody give her a raise!
Service: 5
Melissa Cuadra
Ordered strawberry poppyseed salad got a iceberg lettuce bowl with dressing that's it!!! Literally no strawberries, pineapple, nothing but lettuce or the feta I paid extra to add... what's happening? I guess IF I decide to chance it again I'll personally double check it before leaving instead of tipping in app and politely asking
Atmosphere: 1
Food: 1
Service: 1
Art Hall
Food was very good as expected but was pricey
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Variety of Panera Sandwiches, Homestyle Chicken Noodle Soup
Arturo Cordova
I have been coming here for years. It’s been a long time I haven’t ordered salads but then I remember why. This is what $13 salads look like. For starters if your paying this price it needs to be much more fresh then this never again I’ll order salads. The chicken had a more of a raw taste! Then cooked. Apart from that if you look at the pictures you can see that one is smaller than the other. Managers/store owners get on the ball from what I can see I’m not the only one with this issue!
Atmosphere: 4
Food: 1
Service: 4
Kr Wallcovering Services LLC
Found a hair in my cheesesteak panini ?
Food: 1
Morgan Eason
I will never eat at Panera again. I am a former employee and for a long time. I was a fan of Panera, but after my most recent experience at the Sugarloaf Parkway location, I’m embarrassed for you. I waited 45 minutes at the window. And when the attendant came, she said it wasn’t ready that they didn’t have it so I asked for refund that I did not get this location should not be open.
Why do they always give so much priority to takeout orders, online orders, doordash, uber eats, and drive thru, etc????? What about us? what about dine in customers ? All business started with Dine in customers. Now It's getting harder to have a lunch inside a restaurant. 45 minutes waiting for lunch, it's really to much. Never lunch here again.
Zachariah Chang
Shoutout to the manager Keyshawn he's the best and wonderful customer services.
Atmosphere: 5
Food: 5
Service: 5
Adam Morrow
Can't say I'm a fan of the new sandwich line up. Panera used to really deliver a good quality and value for their food (especially their chicken fontega panini). The sandwiches we got today must lacked the same fresh flavors and were more expensive to boot.
The plus side, the corn chowder was tasty.
Wheelchair accessibility: Several places along entry sidewalk that can be accessed.
Atmosphere: 4
Food: 3
Service: 4
Dina Pyatt
They couldn’t find the order we ordered online. We had to wait an extra 15 minutes for them to remake it and when they did the sandwich wasn’t made correctly. A waste of money! No basil on my sandwich!
Food: 1
Service: 2
Dillon Young
Came here on a friday night place is dead. They were out of everything I wanted on the menu. (3 different items)
Slow service today, and my order was not correct.
Atmosphere: 4
Food: 4
Service: 3
Went in this morning just to pick up a tea my daughter had ordered and paid for on the app. Didn’t see her name on the screen so I asked the black lady behind the back pick up desk. She was just so rude. I hate when people go to work but then don’t want to work
After she gave me the cup for my hot tea I realized there was no honey out on counter so went back to ask for some. She stated she probably doesn’t have any or it would be out. The Hispanic lady working beside her looked very apologetic as she handed me the honey that was right in front of them. The black lady then started complaining that people steal it. Not sure if she was saying she thought I was going to or not.
I’m only calling them the black and Hispanic ladies because she had no name tag on
Atmosphere: 1
Food: 4
Service: 1
I have been eating at Panera for longer than I can remember, and this was by far the worst experience I’ve ever had at a Panera. My French onion soup tasted like they had dumped tomatoes in it . And my sandwich, the frontega chicken, which I’ve been eating for years was freezing cold, and looked like they had just thrown the items on it instead of placing them in some type of order. When I alerted them to the problem, they seemed annoyed with me as though I was the one who had made the mistake. One of their very rude associates even had the audacity to roll her eyes at me as though she was not at work and somehow I was disturbing her. This is my second time and last time coming to this location. The last time I came was the second to worst Panera experience I’ve ever had. They need to just shut this location down, and stop claiming to be Panera. They are giving Panera a very bad name
Atmosphere: 2
Food: 1
Service: 1
Fast friendly service and staff.
Will likely return. Awesome customer service . Manager deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Anita is a breath of fresh air. Very accommodating and seriously so kind. Somebody give her a raise!
Service: 5
Ordered strawberry poppyseed salad got a iceberg lettuce bowl with dressing that's it!!! Literally no strawberries, pineapple, nothing but lettuce or the feta I paid extra to add... what's happening? I guess IF I decide to chance it again I'll personally double check it before leaving instead of tipping in app and politely asking
Atmosphere: 1
Food: 1
Service: 1
Food was very good as expected but was pricey
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Variety of Panera Sandwiches, Homestyle Chicken Noodle Soup
I have been coming here for years. It’s been a long time I haven’t ordered salads but then I remember why. This is what $13 salads look like. For starters if your paying this price it needs to be much more fresh then this never again I’ll order salads. The chicken had a more of a raw taste! Then cooked. Apart from that if you look at the pictures you can see that one is smaller than the other. Managers/store owners get on the ball from what I can see I’m not the only one with this issue!
Atmosphere: 4
Food: 1
Service: 4
Found a hair in my cheesesteak panini ?
Food: 1
I will never eat at Panera again. I am a former employee and for a long time. I was a fan of Panera, but after my most recent experience at the Sugarloaf Parkway location, I’m embarrassed for you. I waited 45 minutes at the window. And when the attendant came, she said it wasn’t ready that they didn’t have it so I asked for refund that I did not get this location should not be open.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Why do they always give so much priority to takeout orders, online orders, doordash, uber eats, and drive thru, etc????? What about us? what about dine in customers ?
All business started with Dine in customers. Now It's getting harder to have a lunch inside a restaurant.
45 minutes waiting for lunch, it's really to much.
Never lunch here again.
Shoutout to the manager Keyshawn he's the best and wonderful customer services.
Atmosphere: 5
Food: 5
Service: 5
Can't say I'm a fan of the new sandwich line up. Panera used to really deliver a good quality and value for their food (especially their chicken fontega panini). The sandwiches we got today must lacked the same fresh flavors and were more expensive to boot.
The plus side, the corn chowder was tasty.
Wheelchair accessibility: Several places along entry sidewalk that can be accessed.
Atmosphere: 4
Food: 3
Service: 4
They couldn’t find the order we ordered online. We had to wait an extra 15 minutes for them to remake it and when they did the sandwich wasn’t made correctly. A waste of money! No basil on my sandwich!
Food: 1
Service: 2
Came here on a friday night place is dead. They were out of everything I wanted on the menu. (3 different items)
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