WNB Factory - Wings & Burger

Placed an online order, got the confirmation text and email, show up and their system is down, they refused to make the food, refused to help with a refund. Gave me a bogus corporate number that no one answers. Filed out the contact us form on the website. I doubt anyone will reach out. Going to have to dispute the charges. Unbelievably rude, never again will I bother with this location.

Atmosphere: 1

Food: 1

Service: 1

Lawd the food was great! Well seasoned 🤤 I'm full. Before I went there I did see the reviews and there was some negative ones but trust me when I say the food is worth it! Only bad thing for me is I live 20 minutes away and it is Sunday so I couldn't get my food home while it was hot,hot but it was still good. The lady that gave me was very nice, kind and we even joked on how fast I made it before she got a chance to put it in the app as ready. She was friendly the place was clean and the vibe was good. So when I go again (and I will) I will be eating my food while driving home and not sharing with my boyfriend) lol. Honestly it was worth the price and I enjoyed it. So thank you! You have a new customer 😁

Atmosphere: 5

Food: 5

Service: 5

Best price for wings. Love the register lady, she is so nice and friendly. Great customer service. Food is really good.

Atmosphere: 5

Food: 5

Service: 5

The franchise should investigate this location for deliberately going cheap and giving micro sized wings presumably to save costs. One of the wings was barely larger than the head of a toothbrush. Ordered once and had terribly sized wings. A year later made the mistake of accidentally ordering from this location again via uber eats and same issue. Do yourself a favor and order from any other location. This spot is not to par.

Food: 1

I ordered a shrimp fried rice from this location. The rice was with mixed meat, chicken and barely any shrimp???? Coming from a pescatarian who didnt ask for meat or chicken it really pissed me tf off.

This was my first time ordering WNB Factory. I ordered the Bacon and Jalapeño Hamburger and I must say it was one of the best hamburgers I ever had! Also the Hamburger i ordered was a combo came with a drink wan order of French fries. The French fries were great and plentiful great job. I was also disappointed that the drink didn’t come with a straw. I also placed a 12 count of the bone in Chicken Wings. The flavors I ordered was Nashville hot and Jamaican Jerk. I must say I was a little bit disappointed in the Nashville hot not bringing the heat. The Jamaican Jerk spice had more heat than the Nashville hot!

I had a late craving, and thankfully this place was open. I ordered the cheesesteak egg rolls, and the classics cheeseburger plate. The egg rolls were delicious, flaky, and had a good amount of filling. The burger was absolutely delicious, 10/10!!! The fries were plain, could’ve used some salt or some seasoning. Overall, I was fully and satisfied from this meal. Will definitely be ordering from here again!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Hamburger

Worst service ever ! The Afroamerican lady at the front is super rude ..

Atmosphere: 1

Service: 1

Horrible service! I came in to order lunch and was not greeted but instead given attitude after I purchase my wings and fries! The young lady was so disrespectful and refused to give my refund! I will not be returning to this location again! Close this place down if you can’t hire people who respect customers

Trash customer service

Atmosphere: 1

Food: 1

Service: 1

They should update the service hours, it's always the same!! They say they close at 11 but the kitchen closes at 10.30 pm... bad information!!! ?

Atmosphere: 1

Food: 5

Service: 1

arrived here at 9:30. Her name was Marie, I think; she didn't appear to want to be there. I felt like there was no one in here and that my boyfriend and I were a nuisance. Makes you want to order in instead of take out! I doubt I would be returning! People seem uninterested in you or upset by you.

Atmosphere: 1

Food: 4

Service: 1

Price went up, quality went down. Small wings. A combo doesn’t include a drink anymore. 10 pieces combo + drink comes out to $16-$17. I’ll be doing business elsewhere.

Atmosphere: 2

Food: 1

Service: 2

The young lady at the front needs an attitude adjustment or a career change. She doesn’t greet guest or seem to care in the slightest to be at work.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Wings

Ordered a steak Philly and it was horrible . Unsure what kind of meat was used but it definitely didn’t take like a Philly cheesesteak . I spit the 2nd bite out

Atmosphere: 3

Food: 1

Service: 3