They didn't bother giving me an extra portion when I asked them to, I really appreciate stuff like that. Customer service was professional & fast I truly appreciate the experience they’ve gave me today.
Krystal Greene
This is by far the worst moe's ever. They messed up my order and tried to feed my child something she is epipen allergic to. They refused to remake my food saying it's not their fault they messed up,since it was busy. I requested a refund and left the food.I still almost 2 weeks later have yet to receive a refund and it's nearly impossible to get someone at their corporate number. I will be headed to the corporate office in Sandy springs.The workers know that customers have no method of getting help so they don't care how they treat you or what they do. The supposed to be manager was outside smoking weed instead of doing her job and the other employees are down right rude after they mess up damn near 20 dollar items.
Atmosphere: 1
Food: 1
Service: 1
Kiara Roberts
I WILL NEVER GO TO ANY OTHER MEXICAN RESTAURANT BUT MOE'S ITS BETTER THEN CHIPOTLE, TACO BELL, DEL TACO, AND EVERYTHING ELSE NOTHING BEATS MOE'S I DONT
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Moe Meat Moe Cheese Burrito
Michael Donaugh
I placed and Group order for 5 different people. This location did NOT bother to label any of the orders with the names that were provided. When i received the order delivered this made it VERY complicated to tell what belonged to whom as all the orders almost looked the same. They also left off my drink. Steps like this shouldn't be skipped as it creates unnecessary aggravation and frustration for the customer. Poor customer service.
Food: 1
Service: 1
Brooke Lane
I usually love Moe’s but this experience was not the best. I order a tofu/veggie burrito bowl via mobile order. When I arrive 30 minutes later my order was not completed. I understand things happen so I let the young man know that I was waiting on a mobile order and he prepared the order and handed it to me. When I got to the car I check the order and not only did it not have tofu on it but all it had was rice, lettuce and pico. I took the order back inside and asked if I could have the order made correctly. The young man said “well we don’t have a lot of th ingredients you ordered”. My response was “well instead of giving me an incorrect order why wouldn’t you just let me know that you were out of certain items. He had no answer and offered my free queso. I stated that I didn’t want free items, just wanted what I paid for. Since then, I’ve submitted an inquiry to corporate online and I’ve attempted to call the location everyday for almost 2 weeks and I cannot get an answer. At this point I’d just like a credit the meal I never got to eat/enjoy. I try to extend grace because I’ve worked in the food industry before, but my patience has run dry.
Food: 1
Service: 1
Alystra Roni Stodghill
Food was delicious, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Marsha Kirkley
Honestly couldn’t eat there, apparently even though the sign clearly says that they close at 9:00 pm Monday - Sunday I guess on tonight they decided to close early.They turned away at least 5 cars of people. I am sure if they would simply put this policy on the door it would be a lot easier for people to determine that they are in fact closed early. Maybe it’s a new policy? Who knows…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Homewrecker Bowl
King Gee
Greeted with smiles and geat customer service.Fast service and fresh food. Give this crew a raise ASAP!
This location has an issue with putting chicken in the food. Multiple times I've had missing chicken from my bowls and most recently last night my kid's quesadilla was missing chicken for the second time, the burrito was missing chicken and one burrito was altogether missing. Luckily we checked the order before we left but we definitely shouldn't shouldn't have to dig through our order to make sure the primary ingredient is included ! Not to mention that we ordered the food around 6:30pm and it tasted like the food restaurants serve right before they close. It just wasn't up to par and the rice was hard.
Great service very friendly
They didn't bother giving me an extra portion when I asked them to, I really appreciate stuff like that. Customer service was professional & fast I truly appreciate the experience they’ve gave me today.
This is by far the worst moe's ever. They messed up my order and tried to feed my child something she is epipen allergic to. They refused to remake my food saying it's not their fault they messed up,since it was busy. I requested a refund and left the food.I still almost 2 weeks later have yet to receive a refund and it's nearly impossible to get someone at their corporate number. I will be headed to the corporate office in Sandy springs.The workers know that customers have no method of getting help so they don't care how they treat you or what they do. The supposed to be manager was outside smoking weed instead of doing her job and the other employees are down right rude after they mess up damn near 20 dollar items.
Atmosphere: 1
Food: 1
Service: 1
I WILL NEVER GO TO ANY OTHER MEXICAN RESTAURANT BUT MOE'S ITS BETTER THEN CHIPOTLE, TACO BELL, DEL TACO, AND EVERYTHING ELSE NOTHING BEATS MOE'S I DONT
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Moe Meat Moe Cheese Burrito
I placed and Group order for 5 different people. This location did NOT bother to label any of the orders with the names that were provided. When i received the order delivered this made it VERY complicated to tell what belonged to whom as all the orders almost looked the same. They also left off my drink. Steps like this shouldn't be skipped as it creates unnecessary aggravation and frustration for the customer. Poor customer service.
Food: 1
Service: 1
I usually love Moe’s but this experience was not the best. I order a tofu/veggie burrito bowl via mobile order. When I arrive 30 minutes later my order was not completed. I understand things happen so I let the young man know that I was waiting on a mobile order and he prepared the order and handed it to me. When I got to the car I check the order and not only did it not have tofu on it but all it had was rice, lettuce and pico. I took the order back inside and asked if I could have the order made correctly. The young man said “well we don’t have a lot of th ingredients you ordered”. My response was “well instead of giving me an incorrect order why wouldn’t you just let me know that you were out of certain items. He had no answer and offered my free queso. I stated that I didn’t want free items, just wanted what I paid for. Since then, I’ve submitted an inquiry to corporate online and I’ve attempted to call the location everyday for almost 2 weeks and I cannot get an answer. At this point I’d just like a credit the meal I never got to eat/enjoy. I try to extend grace because I’ve worked in the food industry before, but my patience has run dry.
Food: 1
Service: 1
Food was delicious, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Honestly couldn’t eat there, apparently even though the sign clearly says that they close at 9:00 pm Monday - Sunday I guess on tonight they decided to close early.They turned away at least 5 cars of people. I am sure if they would simply put this policy on the door it would be a lot easier for people to determine that they are in fact closed early. Maybe it’s a new policy? Who knows…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Homewrecker Bowl
Greeted with smiles and geat customer service.Fast service and fresh food. Give this crew a raise ASAP!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Chips & Dip Trio, Edgy Veggie Bowl, Quesadilla, Adobo Chicken, Famous Queso, Burrito Bowl
Food look like it had been sitting most of the day I tried to pick items that didn't look bad!!
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
This location has an issue with putting chicken in the food. Multiple times I've had missing chicken from my bowls and most recently last night my kid's quesadilla was missing chicken for the second time, the burrito was missing chicken and one burrito was altogether missing. Luckily we checked the order before we left but we definitely shouldn't shouldn't have to dig through our order to make sure the primary ingredient is included ! Not to mention that we ordered the food around 6:30pm and it tasted like the food restaurants serve right before they close. It just wasn't up to par and the rice was hard.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Homewrecker Burrito-Regular, Homewrecker Bowl, Homewrecker
No customer
Atmosphere: 2
Food: 1
Service: 1
Great place
The kids in there need to wear hair nets way to much hair over food… They was skimpy on the rice. It’s a bowl y’all. It’s just rice.
The manager at this location is great. I love his energy.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Guacamole, Stack, Bowl, Chips, Famous Queso, Burrito Bowl