DON'T order the corn beef sandwich it you are hungry and think it tastes good no it's garbage
Food: 1
snuggie5683
Food is always good. Hadnt been in the area to stop in bout 12 yrs, came back, new ppl, while other locations quality has declined, this locations quality, customer service( the 2 young girls that work closing july 4th amazin') and quantity provided were excellent. I will make the drive to pickup from here.
One of my favorite places to eat when in Georgia some locations are not the best location
Atmosphere: 2
Food: 5
Service: 4
Shanice Dixon
I had a very disappointing experience with a manager or someone claiming to be a manager named Kiara at the American Deli on Panola Road. Her attitude was extremely rude and unprofessional when I came in to address an issue with an Uber Eats order.
I had ordered 2 combo 6-piece wings one medium and one garlic parmesan. That’s exactly what was listed on my receipt. However, I received both combos as medium. When I returned to the store to have the mistake corrected, Kiara was not only dismissive but explained in a rude manner that the way Uber Eats prints the orders is confusing for the kitchen. That explanation didn’t make much sense to me, especially when my receipt clearly showed the correct flavors.
Instead of trying to fix the issue, she simply offered to give me the garlic parmesan sauce on the side. I would expect a manager to try to resolve a food-related complaint more professionally especially when the mistake is clear and fixable. Her attitude lacked any form of customer service or accountability. Even a simple explanation like, “This happens sometimes, but let me fix it for you this time,” would have gone a long way.
I then asked for ranch and to change my drink since I didn’t want a Coke. Her response was, “Man, what did y’all order?” which only made the situation more frustrating. She claimed she put the sauce in the bag and blamed the Uber Eats driver for it possibly being missing, even though my order was dropped off securely at Staples. There was no ownership or effort to resolve the issue.
To make matters worse, she tried to charge me again for a different drink, even though refills should be included once a drink is purchased.
This was by far the worst customer service experience I’ve had. A manager should always make an effort to support the customer and work out any issues behind the scenes not respond with attitude and zero willingness to help. The lack of professionalism, accountability, and basic customer service is unacceptable. It’s really unfortunate that this is the level of service being provided to the community.
Atmosphere: 1
Food: 1
Service: 1
Starletta Grant
My grandson and I came here to try the honey hot wings. And the wings were fabulous as were the fries. The problem I saw there was the dresscode. There was a young lady in the FRONT handling food. And she had shorts on that were so short and tight. It looked disgusting and I don't understand who that was for. But as a first time customer... that was a bad impression in my opinion. The food was wonderful and the girls were nice. They also have seasonings set out for you. We didn't get to taste the peach drink we kept hearing about (as the machine was broken) but maybe next time.
Atmosphere: 4
Food: 5
Service: 4
Charles Pitts
Excellent
America Andrews
Great wings!
Atmosphere: 4
Food: 5
Service: 4
Nasira McMiller
Very disrespectful. I called in at approximately 9:40 and was told that they were closed which is fine, but I was immediately hung up on. There was definitely a better way for that to be let known without hanging up in my face. Things like this will make people not want to come anymore.
Service: 1
chovonne harris
I love AD. Even though some people said it feel off (food wise) it is still GREAT to me.
I go to this place because I like the fries but the fries were hard. 😲
Atmosphere: 2
Food: 2
Service: 3
Ech Bruh
Everything was mid. Their fried rice, on the other hand, is great!
Atmosphere: 3
Food: 3
Service: 3
Nelle
I see my review got deleted like.i stated I came in the cashier in the front had a bad attitude and when someone is handling your food energy and spirits can transfer I see how the owner deleted my review so that tell me all I need to know I wouldn't fees a dog at this place or be coming back I rather go to.Mcdonalds and deal.with them she should.of been a correction.officer that would fit her but not dealing with food.NO
Atmosphere: 1
Food: 1
Service: 1
Sadique White
This by far the worse location I have ever gotten food from the food is horrible the lemonade is water with color to it no condiments in the bag I spent 40.00 just to throw it away never again will I visit this location again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Flavor of Wings
Leon Woods
I have really no complaints except about how the cashier was a little on the rude and unwelcoming side. I almost walked about but figured she may have just had a rough day. (Apparently, by the reviews that's just her demeanor I now see) Food was good and portioned nicely. Zero complaints there. May have actually kept me interested in returning.
DON'T order the corn beef sandwich it you are hungry and think it tastes good no it's garbage
Food: 1
Food is always good. Hadnt been in the area to stop in bout 12 yrs, came back, new ppl, while other locations quality has declined, this locations quality, customer service( the 2 young girls that work closing july 4th amazin') and quantity provided were excellent. I will make the drive to pickup from here.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Philly Cheese Steak
One of my favorite places to eat when in Georgia some locations are not the best location
Atmosphere: 2
Food: 5
Service: 4
I had a very disappointing experience with a manager or someone claiming to be a manager named Kiara at the American Deli on Panola Road. Her attitude was extremely rude and unprofessional when I came in to address an issue with an Uber Eats order.
I had ordered 2 combo 6-piece wings one medium and one garlic parmesan. That’s exactly what was listed on my receipt. However, I received both combos as medium. When I returned to the store to have the mistake corrected, Kiara was not only dismissive but explained in a rude manner that the way Uber Eats prints the orders is confusing for the kitchen. That explanation didn’t make much sense to me, especially when my receipt clearly showed the correct flavors.
Instead of trying to fix the issue, she simply offered to give me the garlic parmesan sauce on the side. I would expect a manager to try to resolve a food-related complaint more professionally especially when the mistake is clear and fixable. Her attitude lacked any form of customer service or accountability. Even a simple explanation like, “This happens sometimes, but let me fix it for you this time,” would have gone a long way.
I then asked for ranch and to change my drink since I didn’t want a Coke. Her response was, “Man, what did y’all order?” which only made the situation more frustrating. She claimed she put the sauce in the bag and blamed the Uber Eats driver for it possibly being missing, even though my order was dropped off securely at Staples. There was no ownership or effort to resolve the issue.
To make matters worse, she tried to charge me again for a different drink, even though refills should be included once a drink is purchased.
This was by far the worst customer service experience I’ve had. A manager should always make an effort to support the customer and work out any issues behind the scenes not respond with attitude and zero willingness to help. The lack of professionalism, accountability, and basic customer service is unacceptable. It’s really unfortunate that this is the level of service being provided to the community.
Atmosphere: 1
Food: 1
Service: 1
My grandson and I came here to try the honey hot wings. And the wings were fabulous as were the fries. The problem I saw there was the dresscode. There was a young lady in the FRONT handling food. And she had shorts on that were so short and tight. It looked disgusting and I don't understand who that was for. But as a first time customer... that was a bad impression in my opinion. The food was wonderful and the girls were nice. They also have seasonings set out for you. We didn't get to taste the peach drink we kept hearing about (as the machine was broken) but maybe next time.
Atmosphere: 4
Food: 5
Service: 4
Excellent
Great wings!
Atmosphere: 4
Food: 5
Service: 4
Very disrespectful. I called in at approximately 9:40 and was told that they were closed which is fine, but I was immediately hung up on. There was definitely a better way for that to be let known without hanging up in my face. Things like this will make people not want to come anymore.
Service: 1
I love AD. Even though some people said it feel off (food wise) it is still GREAT to me.
Food: 5
Service: 5
Delicious
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
I go to this place because I like the fries but the fries were hard. 😲
Atmosphere: 2
Food: 2
Service: 3
Everything was mid. Their fried rice, on the other hand, is great!
Atmosphere: 3
Food: 3
Service: 3
I see my review got deleted like.i stated I came in the cashier in the front had a bad attitude and when someone is handling your food energy and spirits can transfer I see how the owner deleted my review so that tell me all I need to know I wouldn't fees a dog at this place or be coming back I rather go to.Mcdonalds and deal.with them she should.of been a correction.officer that would fit her but not dealing with food.NO
Atmosphere: 1
Food: 1
Service: 1
This by far the worse location I have ever gotten food from the food is horrible the lemonade is water with color to it no condiments in the bag I spent 40.00 just to throw it away never again will I visit this location again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Flavor of Wings
I have really no complaints except about how the cashier was a little on the rude and unwelcoming side. I almost walked about but figured she may have just had a rough day. (Apparently, by the reviews that's just her demeanor I now see) Food was good and portioned nicely. Zero complaints there. May have actually kept me interested in returning.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Philly Cheese Steak
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