They never have pretzel dogs or minis. I was told that they were going to have them up in 20 mins but they didn’t. I went to get my eyebrows done and came back to the restaurant. They still were out. The cashier said not to take it to heart because they stay busy but this sucks 🙄
Service: 1
Cassandra Sylvester
I just got robbed by one of the employees Nathaniel S. Beware!!. He is adding tips without permission. .. two people pulled me aside and said he did not do that to them. It wasn’t a significant amount but I felt robbed.. all he had to do was ask!! Please check your receipts!!!! I will contact the corporate office. Stonecrest mall in Georgia the store by Victoria secret. He must be doing this to a lot of people without them checking their receipt..
Atmosphere: 1
Food: 2
Service: 1
Z. J.
Food ok, service terrible; waited 45 mins for 3
Atmosphere: 1
Food: 2
Service: 1
hannah maxi
Food tasted old like it had been sitting out for the
Food: 1
TJ SMILEY (Smiley)
I ask Marqavius P. was the Salted Pretzel Fresh? He checked them in front of me & said Yes. So I paid $10.12 for the Combo. But when I bit into the Pretzel, it was Not Soft or Warm! It was Chewy, Room Temperature & NOT ? FRESH AT ALL! WILL NOT BE BACK & THE CASHIER DECEIVED ME! I WILL NOT PATRONIZE THIS BUSINESS AGAIN! NOT WORTH $10 AT ALL! BAD FOR BUSINESS!
Debra Heerde
Very dry, no taste. Also ordered lemonade,could use more lemon flavor. Will not purchase again.
Debra Hayes Matthews
Very dry, no taste. Also ordered lemonade,could use more lemon flavor.Will not purchase again.
Nathan Coflin
Out of pretzels completely. How? What a failure of management.
Zina Bell, REALTOR
At Stonecrest mall location staff burnt the food and still put it in cups to serve. When asked why they are serving purposely serving obviously burnt food the response was “we’re not making anymore “ !!! What the $&&@@?!!!
Loria Torrence
Waited in line forever. They had at least 5 people working with 2 lines opened. Finally get to the front for cinnamon pretzel bites to hear him tell the lady in front of me that it will be about 10 mins. TEN MINS more...we were waiting at least that long in the line they should have been already ready. Sad part is he didn't have a clue what the problem was. Customer service isn't what it used to be unfortunately.
Has a cashier cussing infront of my kids and other small children in line. While manger on duty let it fly
Lucia Pimentel
Came here at 5:42 pm the minute I reached the cash register the cashier Franequa Q gave me such poor service starting with zero communication. Had her AirPods in and her facial expression clearly made it seem like she didn’t want to be there . I’ve never felt so unwelcomed. As it was time for me to pay for my order instead of verbally telling me I could insert my card in she pointed at it with such an attitude . It’s really sad because I love coming here but this was not it . I’m really disappointed. The whole experience made me uncomfortable .
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Had me waiting 20 minutes for my stuff
Jake Lee
Horrible customer services… burnt pretzels too.
Carla Sprattling
Darien and the rest of the staff in the food court kiosk gave great customer service. The pretzels were delicious and fresh.
They never have pretzel dogs or minis. I was told that they were going to have them up in 20 mins but they didn’t. I went to get my eyebrows done and came back to the restaurant. They still were out. The cashier said not to take it to heart because they stay busy but this sucks 🙄
Service: 1
I just got robbed by one of the employees Nathaniel S. Beware!!. He is adding tips without permission. .. two people pulled me aside and said he did not do that to them. It wasn’t a significant amount but I felt robbed.. all he had to do was ask!! Please check your receipts!!!! I will contact the corporate office. Stonecrest mall in Georgia the store by Victoria secret. He must be doing this to a lot of people without them checking their receipt..
Atmosphere: 1
Food: 2
Service: 1
Food ok, service terrible; waited 45 mins for 3
Atmosphere: 1
Food: 2
Service: 1
Food tasted old like it had been sitting out for the
Food: 1
I ask Marqavius P. was the Salted Pretzel Fresh? He checked them in front of me & said Yes. So I paid $10.12 for the Combo. But when I bit into the Pretzel, it was Not Soft or Warm! It was Chewy, Room Temperature & NOT ? FRESH AT ALL! WILL NOT BE BACK & THE CASHIER DECEIVED ME! I WILL NOT PATRONIZE THIS BUSINESS AGAIN! NOT WORTH $10 AT ALL! BAD FOR BUSINESS!
Very dry, no taste. Also ordered lemonade,could use more lemon flavor.
Will not purchase again.
Very dry, no taste. Also ordered lemonade,could use more lemon flavor.Will not purchase again.
Out of pretzels completely. How? What a failure of management.
At Stonecrest mall location staff burnt the food and still put it in cups to serve. When asked why they are serving purposely serving obviously burnt food the response was “we’re not making anymore “ !!! What the $&&@@?!!!
Waited in line forever. They had at least 5 people working with 2 lines opened. Finally get to the front for cinnamon pretzel bites to hear him tell the lady in front of me that it will be about 10 mins. TEN MINS more...we were waiting at least that long in the line they should have been already ready. Sad part is he didn't have a clue what the problem was. Customer service isn't what it used to be unfortunately.
Restaurantji Recommends
Has a cashier cussing infront of my kids and other small children in line. While manger on duty let it fly
Came here at 5:42 pm the minute I reached the cash register the cashier Franequa Q gave me such poor service starting with zero communication. Had her AirPods in and her facial expression clearly made it seem like she didn’t want to be there . I’ve never felt so unwelcomed. As it was time for me to pay for my order instead of verbally telling me I could insert my card in she pointed at it with such an attitude . It’s really sad because I love coming here but this was not it . I’m really disappointed. The whole experience made me uncomfortable .
Had me waiting 20 minutes for my stuff
Horrible customer services… burnt pretzels too.
Darien and the rest of the staff in the food court kiosk gave great customer service. The pretzels were delicious and fresh.
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