Honestly the slowest staff I’ve ever seen in my life. You would think the elderly work here. My order looked like it was microwaved and sat up there. My soup was cold and sandwiches weren’t toasted and I ordered a grilled cheese. When they reheated the sandwiches they were burned. He had to make my order all over again. They had no milk out for coffee. The ordering process took forever and I had to inform her of my coupons until she found it. It’s freezing in there. Thank goodness for the fireplace. Overall I won’t come back to this location. I would much rather drive out of my way. The entire staff needs to be retrained on customer service and speed.
khmelovska anna
really amazing. i came there with 2 cats and everyone were adoring them without any complaints which i am so grateful for. the food was amazing. service got 4, because the woman was asking my parents ‘do they understand me?’ in a not very welcome tone, while they were thinking but overall everything was amazing.
ALLISON Harveyclark
Delicious and great Service!!
Mary Whales
Love the food that I have eaten there
Ann Calixte
This is about the 3rd complaint I have had in a month. I spoke 2 weeks ago to a guy name David who was supposed to help me to ensure this wouldn’t happen again but I am sincerely disappointed and this time I will add photos. The workers do not want to work there I have been telling this to management for a while that the team needs to be changed and I hate leaving bad reviews but it makes no sense why a wonderful corporation like Panera would have such a lackadaisical team that cares of nothing . My soup never arrived nor is there any condiments or meat on a TURKEY SANDWICH. Truly disappointed and I will never come back to this Panera they should actually close it it’s not like anyone wants to be there anyway
Scorpio scorpio
This place is so slow it is ridiculous gives the brand a bad name for efficiency. I was here over 30 minutes like why for food I came in to order and the amount of people that was waiting before me was horrible
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Tell Jannel
If you go there to do work or meet someone in the evenings, the music is so loud. The workers or manager does not know how to lower the sound.
Atmosphere: 1
Food: 4
Service: 4
Unreality Check
Table was dirty and the employee at the register was very quiet making it hard and unclear on what they were out of. Service was pretty slow but the food was delicious at least!
Atmosphere: 2
Food: 5
Service: 1
Marilynn Hollis
I did not spend a lot this time, but the customer service was excellent. My server, Kay was helpful and very pleasant. I felt valued as a customer. I’ll be back!
Atmosphere: 4
Food: 5
Service: 5
Dean Martin
11/27/24 @13:00 I picked up my meal and the lady over where the drink is was so funky not sure why she’s working front section area… she needs to be in the back. She was extremely rude not only to me but to have the customers and they take too long to serve your food line backing up. It’s just ridiculous.
One of the best Panera locations in Georgia. It's got a vibe, very unique look also. Good sized patio and interior seating . I have a sips membership but this is one of my favorite ones to visit in metro
Atmosphere: 5
Food: 5
Service: 5
Miko Jones
I went today for a bear claw which is my absolute Panera favorite which I had not had in a long time only to find out it is no longer sold but the replacement is a pecan braid. It was horrible, the ends were hard even after warming and adding butter. I was very disappointed that Panera has replaced a favorite with this on top of which was a waste of $4.
Food: 1
Josué De La Vega
This lady can't have a customer service job because the attitude she has is honestly not fit for it. Maybe she was tired or having a bad day, but you don't treat a stranger the way she treated my family and me. If she was having such a terrible day, then take the day off or at least try to be nice and try to listen so you don't mess up the order..
If this person reads this review, please treat others with respect, especially when they're being respectful to you. Don't be rude, because the level of rudeness was really disrespectful and it makes you look really bad. Don't make people feel stupid if you don't understand their accent and don't roll your eyes. I'm sorry you were having a bad day, or hate your job. Maybe a better attitude will help you get tips.
Atmosphere: 1
Food: 2
Service: 1
Stephanie Smith
I received impeccable customer service. Thank you ❤️ 😊
Parking: I purchased a gift card.
Atmosphere: 5
Service: 5
AJ Johnson
Bought 6 bagels early this morning and was very disappointed when I got home as they were hard as a rock, dried out and old. I thought going early would guarantee they would be fresh as they have been at other locations. Don't waste your $13.
Honestly the slowest staff I’ve ever seen in my life. You would think the elderly work here. My order looked like it was microwaved and sat up there. My soup was cold and sandwiches weren’t toasted and I ordered a grilled cheese. When they reheated the sandwiches they were burned. He had to make my order all over again. They had no milk out for coffee. The ordering process took forever and I had to inform her of my coupons until she found it. It’s freezing in there. Thank goodness for the fireplace. Overall I won’t come back to this location. I would much rather drive out of my way. The entire staff needs to be retrained on customer service and speed.
really amazing. i came there with 2 cats and everyone were adoring them without any complaints which i am so grateful for. the food was amazing. service got 4, because the woman was asking my parents ‘do they understand me?’ in a not very welcome tone, while they were thinking but overall everything was amazing.
Delicious and great Service!!
Love the food that I have eaten there
This is about the 3rd complaint I have had in a month. I spoke 2 weeks ago to a guy name David who was supposed to help me to ensure this wouldn’t happen again but I am sincerely disappointed and this time I will add photos. The workers do not want to work there I have been telling this to management for a while that the team needs to be changed and I hate leaving bad reviews but it makes no sense why a wonderful corporation like Panera would have such a lackadaisical team that cares of nothing . My soup never arrived nor is there any condiments or meat on a TURKEY SANDWICH. Truly disappointed and I will never come back to this Panera they should actually close it it’s not like anyone wants to be there anyway
This place is so slow it is ridiculous gives the brand a bad name for efficiency. I was here over 30 minutes like why for food I came in to order and the amount of people that was waiting before me was horrible
Service: 1
Recommended dishes: Broccoli Cheddar Soup
If you go there to do work or meet someone in the evenings, the music is so loud. The workers or manager does not know how to lower the sound.
Atmosphere: 1
Food: 4
Service: 4
Table was dirty and the employee at the register was very quiet making it hard and unclear on what they were out of. Service was pretty slow but the food was delicious at least!
Atmosphere: 2
Food: 5
Service: 1
I did not spend a lot this time, but the customer service was excellent. My server, Kay was helpful and very pleasant. I felt valued as a customer. I’ll be back!
Atmosphere: 4
Food: 5
Service: 5
11/27/24 @13:00 I picked up my meal and the lady over where the drink is was so funky not sure why she’s working front section area… she needs to be in the back. She was extremely rude not only to me but to have the customers and they take too long to serve your food line backing up. It’s just ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Greek Salad
Restaurantji Recommends
One of the best Panera locations in Georgia. It's got a vibe, very unique look also. Good sized patio and interior seating . I have a sips membership but this is one of my favorite ones to visit in metro
Atmosphere: 5
Food: 5
Service: 5
I went today for a bear claw which is my absolute Panera favorite which I had not had in a long time only to find out it is no longer sold but the replacement is a pecan braid. It was horrible, the ends were hard even after warming and adding butter. I was very disappointed that Panera has replaced a favorite with this on top of which was a waste of $4.
Food: 1
This lady can't have a customer service job because the attitude she has is honestly not fit for it. Maybe she was tired or having a bad day, but you don't treat a stranger the way she treated my family and me. If she was having such a terrible day, then take the day off or at least try to be nice and try to listen so you don't mess up the order..
If this person reads this review, please treat others with respect, especially when they're being respectful to you. Don't be rude, because the level of rudeness was really disrespectful and it makes you look really bad. Don't make people feel stupid if you don't understand their accent and don't roll your eyes. I'm sorry you were having a bad day, or hate your job. Maybe a better attitude will help you get tips.
Atmosphere: 1
Food: 2
Service: 1
I received impeccable customer service. Thank you ❤️ 😊
Parking: I purchased a gift card.
Atmosphere: 5
Service: 5
Bought 6 bagels early this morning and was very disappointed when I got home as they were hard as a rock, dried out and old. I thought going early would guarantee they would be fresh as they have been at other locations. Don't waste your $13.
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