I enjoyed my food at Steak n Shake it's a split personality when you have to go to the drive-thru
Atmosphere: 4
Food: 5
Service: 4
Taylor “Tay” Piatt
My food was burnt. We ordered cane sugar cokes & they didn't have them, then we tried to get drinks & they only gave us one drink. So we paid an extra $2 for nothing plus got screwed out of a drink. My onions were burnt so bad that they were disintegrating. There was no butter on my butter burger, it was just a normal steak burger that was terrible. The milkshakes were entirely too sweet. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Sara Rivera
The food was not very good and the tables were all dirty. The staff was very kind to us and quick to give us our food. The milkshake was the best thing here.
Atmosphere: 1
Food: 3
Service: 5
Vinny Himes
My first time ever having steak and shake! Wow! The double garlic is fantastic! The beef tallow fries are the best Ive ever had!
Atmosphere: 5
Food: 5
Service: 5
Heather Nieves
Gd atmosphere.pretty quiet..plenty seating ..waiting on your food not too bad..using there kiosk to order is easy...
Shirley Kennedy
I don't get to visit Steak 'n Shake often, but I always look forward to going. This location didn't disappoint. The food was great!
Atmosphere: 4
Food: 5
Service: 5
Kandie Davis
Every single table was dirty. No sweet tea and no way to scan for a different drink. Food was good!
Atmosphere: 1
Food: 5
Service: 1
Chris Georgia Ga Dantzler
Just a ok eastside Stonecrest steak N shake place that’s bout it
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burgers, Steak N Shake, Cheese Fries, 4 Combo, Kids' Hot Dog Meal
Diane Lockhart
Steak n Shake is supposed to be an atmosphere of nostalgia from the days of old, so to have everything self service does not align with, because the goal is to recreate the past customer service is equally important as the food. I wonder why the kiosk self pay ask for gratuity, one 3 employees seen in the whole place, & they were on the grill. There was a long wait for food. I had to call someone from the back to help to figure soda fountain, turns out you have to scan the barcode on your receipt to that to work to dispense the drink. I have been to other location, that has actually server, it was a totally different experience I loved it. They may be saving money by having minimal staff, but it is at the expense of delivering the steak n shake experience. If you are old enough remember the TV Happy Days, & the restaurant they hung out at, that is supposed to be the Steak n Shake vibe, not all the automated, self service stuff.
I don't know who cooked the fries bc they were soggy and I was very disappointed. Being that we waited for our order you would think you would get fresh fries. The burger was ok and the restroom was clean compared to other restaurants. I couldn't tell much about customer service .because they just call your name and hand you your bag with no positive interactions
I had a great experience! The staff was friendly and professional, the service was efficient, and the atmosphere was welcoming. I’ll definitely be back and highly recommend this place to others!
Very clean inside, and the staff are nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Steak N Shake
I enjoyed my food at Steak n Shake it's a split personality when you have to go to the drive-thru
Atmosphere: 4
Food: 5
Service: 4
My food was burnt. We ordered cane sugar cokes & they didn't have them, then we tried to get drinks & they only gave us one drink. So we paid an extra $2 for nothing plus got screwed out of a drink. My onions were burnt so bad that they were disintegrating. There was no butter on my butter burger, it was just a normal steak burger that was terrible. The milkshakes were entirely too sweet. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
The food was not very good and the tables were all dirty. The staff was very kind to us and quick to give us our food. The milkshake was the best thing here.
Atmosphere: 1
Food: 3
Service: 5
My first time ever having steak and shake! Wow! The double garlic is fantastic! The beef tallow fries are the best Ive ever had!
Atmosphere: 5
Food: 5
Service: 5
Gd atmosphere.pretty quiet..plenty seating ..waiting on your food not too bad..using there kiosk to order is easy...
I don't get to visit Steak 'n Shake often, but I always look forward to going. This location didn't disappoint. The food was great!
Atmosphere: 4
Food: 5
Service: 5
Every single table was dirty. No sweet tea and no way to scan for a different drink. Food was good!
Atmosphere: 1
Food: 5
Service: 1
Just a ok eastside Stonecrest steak N shake place that’s bout it
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burgers, Steak N Shake, Cheese Fries, 4 Combo, Kids' Hot Dog Meal
Steak n Shake is supposed to be an atmosphere of nostalgia from the days of old, so to have everything self service does not align with, because the goal is to recreate the past customer service is equally important as the food. I wonder why the kiosk self pay ask for gratuity, one 3 employees seen in the whole place, & they were on the grill. There was a long wait for food. I had to call someone from the back to help to figure soda fountain, turns out you have to scan the barcode on your receipt to that to work to dispense the drink. I have been to other location, that has actually server, it was a totally different experience I loved it. They may be saving money by having minimal staff, but it is at the expense of delivering the steak n shake experience. If you are old enough remember the TV Happy Days, & the restaurant they hung out at, that is supposed to be the Steak n Shake vibe, not all the automated, self service stuff.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burgers
Restaurantji Recommends
I don't know who cooked the fries bc they were soggy and I was very disappointed. Being that we waited for our order you would think you would get fresh fries. The burger was ok and the restroom was clean compared to other restaurants. I couldn't tell much about customer service .because they just call your name and hand you your bag with no positive interactions
Great food and good customer service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burgers, Cheese Fries, 4 Combo, Fries
The new fries in beef tallow were delicious!!!
Atmosphere: 5
Food: 5
Service: 5
The burger and fries were excellent!
Atmosphere: 5
Food: 5
Service: 5
I had a great experience! The staff was friendly and professional, the service was efficient, and the atmosphere was welcoming. I’ll definitely be back and highly recommend this place to others!
Atmosphere: 5
Food: 5
Service: 5
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