Wendy's
6156 Covington Hwy, Lithonia
(770) 593-8553
Recent Reviews
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no barbecue sauce didn’t even attempt to go to the back to check if there were more
Atmosphere: 1
Food: 1
Service: 1
Although this review may not hold significant weight for corporate entities, as they have already received my payment, I feel compelled to express my current dissatisfaction after experiencing subpar service. Upon reaching the menu to place my order, I encountered an issue with the speaker, which was excessively low, rendering it difficult to hear the individual operating the drive-through. I approached the window and politely informed the young lady that the sound was muffled, and I was barely able to hear her. Her response was that she could hear me. Despite this, I disregarded her response and proceeded to collect my food. As I inspected my bag, I noticed that the french fries were either burned or excessively cooked. Consequently, the manager approached the window and simply observed me. I presented her with the fries, and she then closed the window, muttering something as she departed. Subsequently, she returned with additional fries that were identical to the ones I had received, and she closed the window without uttering a word. What truly irked me was the fact that the manager provided the exact same response as her crew member. Despite the poor service, I still expressed gratitude, and the manager remained silent as she closed the window. I wish I was able to do a negative star review.
Food: 1
Service: 1
If I could give this location zero stars, I would.
Let’s start with me arriving at 1:35 PM. When I placed my order, I was pulled up by 1:40 PM. No one ever came out to me about my order. I got out of my car at 2:20 PM, and I had to wait an additional 20 minutes. Even when I walked inside, there was no sense of urgency about my order. The manager did apologize, but that does not make up for the poor service I received all around.
The service aside from the young man in the back cashing out orders and the young lady in the front was terrible. Everyone else’s energy was completely off, especially being that I was waiting 40 minutes for my food. Even when I got my food, my burgers were cold, my fries were cold, and my nuggets were cold. Nothing was hot, which is insane considering how long I had been waiting.
When I came back inside to address the fact that my fries were cold, one of the workers in the back got smart with me and said, “Oh well, I just made those fries.” Apparently not, because they were cold. That means they had been sitting, and customers are being given cold fries.
While I was still waiting, a man came in after me, spoke to one of the managers, did not place an order, and did not show a receipt. He was given free food, and his food was made before mine. I watched fresh fries, fresh nuggets, and a fresh sandwich be made for him while I was still waiting. I don’t care about people receiving free food—that’s none of my business—but it becomes my business when I paid and still hadn’t received my food, and his food was fresh while mine was cold.
The restaurant itself was disgusting—trash on the floor and food bags sitting out on a stand with chili and a drink already on them. The workers looked like they were just chilling instead of working. People were outside waiting, and even when you come inside, there is no real apology or accountability.
This was the worst $17.70 I have ever spent in my entire life, and I regret it heavily. I will not be back.
Don’t even waste your money coming here. Your food will not be hot, you will be met with attitude, and if you don’t remind them that you paid, you won’t get your food. You’re better off going somewhere else or going to the grocery store and spending extra money instead of wasting your money here, because you are not going to get what you paid for at all.
Atmosphere: 1
Food: 1
Service: 1
Always dirty … food sometimes is sloppy but they are really nice there
Atmosphere: 1
Food: 3
Service: 4
Busy in and out.went inside.long wait because they do door dash orders first ..my food was cold fries were cold and little like they scraped the bottom.never again will I ever go to that Wendy's again.
Atmosphere: 1
Food: 1
Service: 1
Very helpful and fast
Atmosphere: 5
Food: 5
Service: 5
DoorDash orders take way too long. Waited for almost 30 minutes.
Service: 1
My recent visit to Wendy’s was alright. There was a bit of a wait, which wasn’t great, but at least they got the order right this time—unlike my experience at the last location. Nothing special, but not terrible either. Just an average visit.
Food: 5
Service: 4
Food was cold. Drive thru. Service was fast other cars in line so I wasn't expecting cold food.
Wrong condiments on burger
Atmosphere: 3
Food: 1
Service: 3
Good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a Asiago Ranch chicken club combo. They gave me some thing totally different. I failed to check my food because I was in a rush. Upgraded my combo to a large fries. I made it to my destination come to find that I was given a totally different order they gave me a spicy chicken sandwich when I specifically told the person no Spicy food. My large fries was not a large. I waited in line for 10 min just to get the wrong food. Top that off me not being able to eat the spicy sandwich I was only able to eat fries. Bad for business. Waist of money. I was disappointed to the max and hungry.
Atmosphere: 2
Food: 5
Service: 1
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
food was decent it was closing time. fast and friendly service tho.
Food hot and fresh no complaints om my visit at the time
Atmosphere: 5
Food: 5
Service: 5
My family stopped at Wendy's for the first time for breakfast. We had some confusion while ordering & the young lady at the window got very frustrated so the manager came to help. The manager was very professional, nice, & patient. The breakfast food was very good & we all enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
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