Manger was upset because she given me cold like not even room temperature. At drive through window. Very unprofessional, and because of the area it’s in don’t mine act like it. Definitely will not be back here. 12:17pm I arrive.
Brianna Fripp
Make double sure to check your order before you go. I had two identical burgers and both were messed up in different ways. I’d understand more if the restaurant was busy at the time, but it was not. I had to wait extra time to the side and still my order was wrong. I had no time to go back out once I got home and realized. Also trying to talk to Wendy’s Customer Service Advocate is useless since it seems like you can’t get anyone on the line. So make extra certain to check your orders. Now let me go back to wiping off ketchup off one burger and imagine the taste of a tomato and lettuce for the other one.
Atmosphere: 4
Food: 4
Service: 2
Carolyn Smart
Served cold food. Very disrespectful young lady at the window. Poor poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Eric Sherrod
Terrible terrible customer service experience
mamie weaver
Service is terrible
Atmosphere: 4
Food: 4
Service: 2
Shay M.
Worst Wendy’s Ever. I don’t even understand the point in taking an order just to get everything incomplete. Worst service ever. 12/3/23 10:05 Darryl and Ashanti need to get fired
Just Khan
Anytime I go here I know I’m gonna get a hard bun and lukewarm food
Atmosphere: 1
Food: 1
Service: 1
Smilee Quinzel
The Food we receive was cold and just horrible like the food was seating for hours and did not even give me a receipt for purchase thru drive thru. I will never eat at this location again.
Atmosphere: 1
Food: 1
Service: 3
Amirah El
Please do not go through the drive through. They have rude, condescending employees.. I had someone so rude my entire appetite was lost .. They were out of items, were slow to take orders and totally unfriendly at the window. Whoever was working the drive through on Sunday Dec 1st at 12:15 should NOT be taking orders. I would be overly skeptical about her even cleaning the store. A very unpleasant and unappealing young woman. . Hopefully, Wendy's can work on training her better. 🙏
Atmosphere: 3
Food: 3
Service: 1
Anthony Arnold
Had to wait c a long time on my food. No communication from staff
I ordered drive thru pick up. I had to wait on my order. One sandwich was so dry you could choke on it. The other sandwich was much better until I found myself chewing on something that wasn't supposed to be there. I pulled a damn bread tag out of my mouth....a black bread tag. I'm over it! About to stop eating off Panola Rd PERIOD!!! I Could have taken that $25 and went in Publix and grabbed some chicken from the counter.....disappointed.....I wonder what else falling in people food 😡
Atmosphere: 3
Food: 1
Service: 4
lisa N
This Wendy’s was a complete mess. I ordered on the kiosk, and there wasn’t a single person inside besides me — yet it still took forever to get my food and it was cold! The floors were sticky, like they hadn’t been cleaned. On top of that, they were out of almost everything and only had lemonade products to drink. The workers were just standing around looking like they didn’t want to work. Absolute waste of time — I’ll never be back.
Atmosphere: 1
Food: 1
Service: 1
Bren
The best customer service. I had to pay them a personal compliment for their service and kindness. It was like the old days of service with a smile. Go to this location and experience it for yourself. The young gentleman taking our order was polite and patient. He smiled when we pulled up to pay. That's when I told him his customer service was great. Yep, I am the one who will drive to a certain location for great service. I like to be treated a Cera way when I am parting with my funds. Keep it up. Train others and be blessed.
Atmosphere: 5
Food: 4
Service: 5
Natasha Statum
A guy named Edgar took my order smash young guy. He was very friendly and polite and Justin had me my food. He made sure everything was correct before I pulled all overall great customer service in those two guys needed recognition so I wanted to make sure they received it
Food: 5
Service: 5
Azalia Shealey
This place is serving raw chicken. They don't answer the phone when you try to call them. I called them at least 7 times and they eventually got tired pick up and hung up. Trust me when I tell you that this is not how you want to spend your money.
Manger was upset because she given me cold like not even room temperature. At drive through window. Very unprofessional, and because of the area it’s in don’t mine act like it. Definitely will not be back here. 12:17pm I arrive.
Make double sure to check your order before you go. I had two identical burgers and both were messed up in different ways. I’d understand more if the restaurant was busy at the time, but it was not. I had to wait extra time to the side and still my order was wrong. I had no time to go back out once I got home and realized. Also trying to talk to Wendy’s Customer Service Advocate is useless since it seems like you can’t get anyone on the line. So make extra certain to check your orders. Now let me go back to wiping off ketchup off one burger and imagine the taste of a tomato and lettuce for the other one.
Atmosphere: 4
Food: 4
Service: 2
Served cold food. Very disrespectful young lady at the window. Poor poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Terrible terrible customer service experience
Service is terrible
Atmosphere: 4
Food: 4
Service: 2
Worst Wendy’s Ever. I don’t even understand the point in taking an order just to get everything incomplete. Worst service ever. 12/3/23 10:05 Darryl and Ashanti need to get fired
Anytime I go here I know I’m gonna get a hard bun and lukewarm food
Atmosphere: 1
Food: 1
Service: 1
The Food we receive was cold and just horrible like the food was seating for hours and did not even give me a receipt for purchase thru drive thru. I will never eat at this location again.
Atmosphere: 1
Food: 1
Service: 3
Please do not go through the drive through. They have rude, condescending employees.. I had someone so rude my entire appetite was lost .. They were out of items, were slow to take orders and totally unfriendly at the window. Whoever was working the drive through on Sunday Dec 1st at 12:15 should NOT be taking orders. I would be overly skeptical about her even cleaning the store. A very unpleasant and unappealing young woman. .
Hopefully, Wendy's can work on training her better. 🙏
Atmosphere: 3
Food: 3
Service: 1
Had to wait c a long time on my food. No communication from staff
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I ordered drive thru pick up. I had to wait on my order. One sandwich was so dry you could choke on it. The other sandwich was much better until I found myself chewing on something that wasn't supposed to be there. I pulled a damn bread tag out of my mouth....a black bread tag. I'm over it! About to stop eating off Panola Rd PERIOD!!! I Could have taken that $25 and went in Publix and grabbed some chicken from the counter.....disappointed.....I wonder what else falling in people food 😡
Atmosphere: 3
Food: 1
Service: 4
This Wendy’s was a complete mess. I ordered on the kiosk, and there wasn’t a single person inside besides me — yet it still took forever to get my food and it was cold! The floors were sticky, like they hadn’t been cleaned. On top of that, they were out of almost everything and only had lemonade products to drink. The workers were just standing around looking like they didn’t want to work. Absolute waste of time — I’ll never be back.
Atmosphere: 1
Food: 1
Service: 1
The best customer service. I had to pay them a personal compliment for their service and kindness. It was like the old days of service with a smile. Go to this location and experience it for yourself. The young gentleman taking our order was polite and patient. He smiled when we pulled up to pay. That's when I told him his customer service was great. Yep, I am the one who will drive to a certain location for great service. I like to be treated a Cera way when I am parting with my funds. Keep it up. Train others and be blessed.
Atmosphere: 5
Food: 4
Service: 5
A guy named Edgar took my order smash young guy. He was very friendly and polite and Justin had me my food. He made sure everything was correct before I pulled all overall great customer service in those two guys needed recognition so I wanted to make sure they received it
Food: 5
Service: 5
This place is serving raw chicken. They don't answer the phone when you try to call them. I called them at least 7 times and they eventually got tired pick up and hung up. Trust me when I tell you that this is not how you want to spend your money.
Atmosphere: 1
Food: 1
Service: 1
Loading...