I am writing to formally express my concerns regarding a recent experience at your Wow Wings location. I believe it is important to bring these issues to your attention, as my experience not only affected my visit but also seemed to resonate with other customers present during that time.
On Thursday, October 31st at 6:30 p.m., I had the opportunity to visit your restaurant, specifically to enjoy the advertised 20-piece wing combo. However, I encountered several issues that significantly impacted my experience:
Lack of Product Knowledge: The cashier, Kim, appeared to be uninformed about the menu items and pricing. This lack of information led to confusion, especially regarding the pricing of the 20-piece wing combo. As a customer, I expect staff to be knowledgeable about the products being sold.
False Advertising: There seemed to be a disconnect between the advertised pricing and what was communicated by the staff. I believe this is an important aspect for customers and can lead to disappointment if not addressed properly.
Managerial Response: When I sought assistance from the manager regarding these pricing discrepancies, I was met with reluctance to correct the issue. I found this to be disappointing, as customer service should prioritize resolving misunderstandings and ensuring customer satisfaction.
General Service Delays: Additionally, during my visit, I noticed that many customers were waiting an extended period for their orders. This caused a noticeable atmosphere of frustration within the restaurant, as customers discussed their dissatisfaction with the service both in-house and over the phone.
I appreciate the efforts your team makes to serve customers and understand that challenges can arise. However, I believe that addressing these service shortcomings is crucial for maintaining the high standards that Wow Wings strives for. I hope that my feedback can be used constructively to improve the overall customer experience.
As a loyal customer, I would appreciate any follow-up regarding how these issues can be addressed. Thank you for your attention to this matter, and I look forward to seeing improvements on my next visit.
Atmosphere: 1
Service: 1
Recommended dishes: Wings
Iceberg Slim
Chicken Philly was good
Arica Dukes
Best. Burger. EVER. Let me tell you something, it’s hard to mess up a burger and I’m pretty particular with the meat to bread ratio. I removed that thick onion slice, not a fan, and from first bite I was satisfied! I usually only get wings from this spot I’m so glad I switched it up.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries
Momentz 2 Kapture
Had to taste it before I post but it’s actually my first time eating here I got the Philly and onion rings and it’s delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Fries with Cheese
Rodney Fondren
Not worth ya time.. maybe the seafood but definitely not the burger.. pre made soybean patty and I was visiting from
Atmosphere: 2
Food: 1
Service: 3
z t
I was told I had to wait 15 minutes for a burger. When I ate it, I definitely got sick for several days.
Atmosphere: 2
Food: 1
Service: 2
Destiny Allen
The food is very tasty i love it
Darnell T
Most of the cashiers don't have great customer service. Fries are not really good but everything else is pretty tasty. Cooks just need to step it up & better cashiers.
Atmosphere: 2
Food: 4
Service: 3
David Patchin
Had shrimp Philly with fried rice and grilled
Atmosphere: 5
Food: 5
Service: 5
Shon Williams
Night person mess my order up everytime very
Food: 4
Service: 1
Recommended dishes: Vegetable Fried Rice, Tenders, Shrimp Fried Rice, 10pcs w FF, French Fries, Wings
Usually friendly service. Food has always been good. Great fast<
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Gyro, Philly Cheese Steak Fries with Cheese, Chicken Fried Rice, 10pcs w FF, Beer Battered Onion Ring, French Fries, Wings
Sandra Lewis
Great customer service and food.
Atmosphere: 5
Food: 5
Service: 5
Ms. Brandy
I like their boneless wings and house rice w/o shrimp.
Atmosphere: 4
Food: 5
Service: 4
IcyRock Witchu
Tasty fries. Will come back to try their other food.
Clarissa Lucas
Stopped at this restaurant about an hour ago. I ordered French Fries and asked where the rest room was. The young lady that rang me up said it was out of order. I asked for my 3 year old grandson. I was told my order would be ready in 5 minutes I left and my daughter in Luv went to find a rest room and most of the businesses were doing online orders or were closed. She ended up taking him to the back and let him relieve himself there. When I went to pick up my order I asked how were they using the bathroom since it would be unsanitary and I was informed that they have an employee bathroom and I would have had to ask the manager to use it. I’m done trying to patronize establishments. Maybe I’m not getting it but she knew my 3 year old grandson had to use it and could have went and asked. Nope no nope never again
I am writing to formally express my concerns regarding a recent experience at your Wow Wings location. I believe it is important to bring these issues to your attention, as my experience not only affected my visit but also seemed to resonate with other customers present during that time.
On Thursday, October 31st at 6:30 p.m., I had the opportunity to visit your restaurant, specifically to enjoy the advertised 20-piece wing combo. However, I encountered several issues that significantly impacted my experience:
Lack of Product Knowledge: The cashier, Kim, appeared to be uninformed about the menu items and pricing. This lack of information led to confusion, especially regarding the pricing of the 20-piece wing combo. As a customer, I expect staff to be knowledgeable about the products being sold.
False Advertising: There seemed to be a disconnect between the advertised pricing and what was communicated by the staff. I believe this is an important aspect for customers and can lead to disappointment if not addressed properly.
Managerial Response: When I sought assistance from the manager regarding these pricing discrepancies, I was met with reluctance to correct the issue. I found this to be disappointing, as customer service should prioritize resolving misunderstandings and ensuring customer satisfaction.
General Service Delays: Additionally, during my visit, I noticed that many customers were waiting an extended period for their orders. This caused a noticeable atmosphere of frustration within the restaurant, as customers discussed their dissatisfaction with the service both in-house and over the phone.
I appreciate the efforts your team makes to serve customers and understand that challenges can arise. However, I believe that addressing these service shortcomings is crucial for maintaining the high standards that Wow Wings strives for. I hope that my feedback can be used constructively to improve the overall customer experience.
As a loyal customer, I would appreciate any follow-up regarding how these issues can be addressed. Thank you for your attention to this matter, and I look forward to seeing improvements on my next visit.
Atmosphere: 1
Service: 1
Recommended dishes: Wings
Chicken Philly was good
Best. Burger. EVER.
Let me tell you something, it’s hard to mess up a burger and I’m pretty particular with the meat to bread ratio. I removed that thick onion slice, not a fan, and from first bite I was satisfied! I usually only get wings from this spot I’m so glad I switched it up.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries
Had to taste it before I post but it’s actually my first time eating here I got the Philly and onion rings and it’s delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Fries with Cheese
Not worth ya time.. maybe the seafood but definitely not the burger.. pre made soybean patty and I was visiting from
Atmosphere: 2
Food: 1
Service: 3
I was told I had to wait 15 minutes for a burger. When I ate it, I definitely got sick for several days.
Atmosphere: 2
Food: 1
Service: 2
The food is very tasty i love it
Most of the cashiers don't have great customer service. Fries are not really good but everything else is pretty tasty. Cooks just need to step it up & better cashiers.
Atmosphere: 2
Food: 4
Service: 3
Had shrimp Philly with fried rice and grilled
Atmosphere: 5
Food: 5
Service: 5
Night person mess my order up everytime very
Food: 4
Service: 1
Recommended dishes: Vegetable Fried Rice, Tenders, Shrimp Fried Rice, 10pcs w FF, French Fries, Wings
Restaurantji Recommends
Usually friendly service. Food has always been good. Great fast<
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Gyro, Philly Cheese Steak Fries with Cheese, Chicken Fried Rice, 10pcs w FF, Beer Battered Onion Ring, French Fries, Wings
Great customer service and food.
Atmosphere: 5
Food: 5
Service: 5
I like their boneless wings and house rice w/o shrimp.
Atmosphere: 4
Food: 5
Service: 4
Tasty fries. Will come back to try their other food.
Stopped at this restaurant about an hour ago. I ordered French Fries and asked where the rest room was. The young lady that rang me up said it was out of order. I asked for my 3 year old grandson. I was told my order would be ready in 5 minutes I left and my daughter in Luv went to find a rest room and most of the businesses were doing online orders or were closed. She ended up taking him to the back and let him relieve himself there. When I went to pick up my order I asked how were they using the bathroom since it would be unsanitary and I was informed that they have an employee bathroom and I would have had to ask the manager to use it. I’m done trying to patronize establishments. Maybe I’m not getting it but she knew my 3 year old grandson had to use it and could have went and asked. Nope no nope never again
Kid-friendliness: Not kid friendly at all
Atmosphere: 1
Food: 2
Service: 1
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