Zaxby's Chicken Fingers & Buffalo Wings

HORRIBLE customer service!!!!! I ordered online Saturday evening, 1 hour before closing. I get to the store to realize that I can’t get my food until 10:45 Sunday morning. What should have been a simple fix (give me food tonight and don’t fill the order in the morning) ended up being me walking out upset and the manager ABSOLUTELY refusing to render any kind of customer service. And we wonder why I go to Chick-Fil-A!!!!!! I’m trying to give Zaxby’s a second chance since they brought the Blu salads back, this doesn’t make it easier.

Very slow lately. Like why is it taking several minutes in the drive thru. Either the workers are working very slow.. or there’s no staff.. either way this is ridiculous and the portion size is small.

Absolutely horrible experience dealing with this location on May 9th 2025. I ordered the chicken quesadilla online ahead of time at approximately 6:47pm. I arrive around 715pm and I was there all the way up to 755pm and they never had my order ready. There were numerous of people there waiting for their orders. The customer service was horrible. Even had a young lady that worked behind the register, get into with one of the customers.
I just left without even receiving my food. The whole ordeal was an altercation waiting to happen. I'm the type that never leave reviews but had to this was beyond ridiculous.

Young lady at the drive-thru window was obviously having fun with her job and smiling and made it a great experience.

Smart attitude

Good service and good food also.

I have to acknowledge when a business is doing well or has improved... just like when i write negatively about a business. I've visited this location about 6 times in the past 60 days. Drive thru employee has been consistently friendly taking my order and at the window. Food vibes out fast and hot. Each time has been between 11am and 1pm... so thank you morning crew

I can say they take constructive criticism personally. Once upon a time ago 2016-2018, the Lithonia location had an issue with quality control because on two occasions, my tenders tasted rubbery as if it was cooked in old grease. Just nasty, so I literally would bypass this location. I work 1 min away but would drive to Conyers to Zaxby's. Yesterday's visit I can say the food was way better. Tenders and fries were fresh and well seasoned. Kudos to the kitchen staff. But, the young lady (older woman looking to be late 50s or early 60s) on the front register had the worst attitude. She was so quick to get people orders done that she missed the fundamental step of confirming the order by repeating it back to the guest before ringing it up for payment. She had to constantly cancel orders of guests to reenter to order. If she had taken time to be deliberate to efficiency and customer service, her day would've been smoother. She pissed off the four guests in front of me and the few that came after me. At least the food was good. That's a positive...

I ordered a chicken finger plate but received chicken bites size snack. Did Zaxby's reduce the size of their chicken fingers???

Small error but fixed it quickly

I enjoyed this place. Everyone is friendly and the food was fresh.

Fries were burned. Chicken fingers and coleslaw were good.

Great attention to the customer

This location is usually on point as far as food and service. I did have to deduct a star because you will need to check your bag as sometimes they do forget maybe a sauce or utensils. Also, from time to time, I have been missing my toast from my salad and occasionally my salad will not have the fried onions that are supposed to go on it.

Careful, while paying at the drive through I told the girl she didn’t give me back my card and she ignored me. Later that day my card kept trying to get charged. I got her name and made a complaint on her, hopefully she gets caught.