Great pizza !! Super service !! A+++++ staff very helpful
Atmosphere: 5
Food: 5
Service: 5
Angel Beal
Joe was very helpful and professional. He was in working by himself but was handling orders flawlessly and had an amazing spirit!
Atmosphere: 5
Food: 5
Service: 5
Sanaa Williams
I ordered the chicken fresco pizza from this location and my dough was straight RAW!!!! When I called this location the claimed that my name wasn’t in the system for the order and it might be the store in McDonough. The man told me I would have to go through DoorDash to get my refund anyways. When I looked at door dash it was definitely this location!!!!! When I called back 3 minutes later a female picked up and had a attitude from the straight go and I could hear him in the background . She claimed that my order was not in the system as well and caught an attitude. Overall this location is sorry and has bad customer service!!!! (Not to mention my order was wrong anyways)
Atmosphere: 1
Food: 1
Service: 1
Cynthia Go
Today service was excellent. Bill was very friendly and food was great!!
Atmosphere: 5
Food: 5
Service: 5
megan holland
Joe and Zack are the best! Customer service is out of this world and the quality of the food they put out is great! They’ll take care of your pizza needs!
Atmosphere: 5
Food: 5
Service: 5
wfp1017
Huge waste of money. Ordered anchovies and mushrooms and got spinach and mushrooms. So much spinach I couldn't even pick it off. Ended up throwing it away. I will not be ordering from this store again.
Atmosphere: 1
Food: 1
Service: 1
nicole gibson
Dear Marco’s Customer Support,
I am writing to formally raise a concern about the service I received from the Marco’s Pizza location at 5000 Bill Gardner Parkway, Locust Grove, GA on 9/22/25 @ 8:45pm.
I placed an online order for a pizza and specifically selected white sauce. When my order arrived, it was incorrect, the pizza had red sauce on it. I immediately called the store and explained the issue. Unfortunately, the representative who answered the phone was rude and dismissive. She told me “nothing could be done” and insisted I had placed the order wrong. She further stated that because I “didn’t select ‘no’ on base sauce,” both sauces were added.
This explanation is unreasonable. The website workflow clearly instructs customers to choose one option for sauce, not both. Why would a customer select both if the interface presents it as a single-choice option? If your ordering system requires additional steps, this should be clearly indicated at checkout to avoid customer confusion.
What made this worse was the lack of professionalism: • The representative refused to assist me. • She was disrespectful and dismissive. • She hung up the phone and refused to provide her name.
This is unacceptable. I understand that I am only one of many customers you serve each day, but this treatment left me extremely dissatisfied. Poor customer service and a lack of accountability do not reflect the quality I expect from Marco’s Pizza.
I expect: 1. A phone call to rectify this matter. 2. A clear explanation of why your online ordering system would require multiple selections when it is presented as a single-choice option. 3. Appropriate corrective action with the employee involved.
I have also taken a screenshot of my order screen to show what I was able to see on the website. Please let me know where I can forward this image for review.
I look forward to your response and a resolution to this issue.
I have already completed the contact form and sent an email to corporate so please do not reply to this post with the generic please fill out the contact form, as it has already been completed and my contact information is listed.
v/r David Sanders
Atmosphere: 1
Food: 1
Service: 1
henry kida
Good pizza at a good price all the kids were happy and stuffed
Atmosphere: 4
Food: 5
Service: 5
Omar Dunkley
Placed order wrong sauce. Both crust where wrong no sauce.
Atmosphere: 3
Food: 1
Service: 2
Anastashia Cruz
First, they lost my order. Then it was found it after a customer called saying they delivered the wrong food. I had to sit and wait for them to make my whole order again. I had to be asked multiple times what my order was? Or what's the name on the order?
We ordered a pizza over the phone received confirmation. We went to pick up the pizza in locust grove because that's where I ordered it . When my wife went in they stated they did not have the order and advised my wife the order was at Racetrack road location in McDonough. We went to that location which is on total opposite sides of town just to find out we was given bad information because they did not have our order. So I called back down to locust grove location spoke with a female who stated she just had someone come in which was my wife. she then stated she just didnt know. We sat there in silence for a few I finally just gave up. Anyway I've from Marcos on many occasions always had great service but this one beats the cake I understand things happen but to tell my wife one thing and was asked if confirmed your associate said yes at Racetrack location. But of course it was not. That was one issue but the biggest issue honestly not one of the stores asked can they go ahead and take our order. I guess they had their quota for the day. It's sad Marcos pizza are fantastic but if ya got no customer service what's the use. Thank God for little ceasars
Nately Kate
Usually this place is decent but sometimes it misses the mark. I ordered a regular pepperoni pizza with the signature delicious garlic butter crust. What they gave me was nothing like it. The taste was really off (flavor wise and look wise) and the crust was visibly not correct. I tasted the crust to see if maybe it was just over cooked or something but it was bland. I could tell they must have made the wrong pizza and given me one of those specialty pizzas but they denied it. I can't stand the taste of my pizza and wasted money on it. Had to give it away. Guess I have to find something else to buy to eat. Very frustrating and a waste of my reward points. We work hard for our money and eating out (and driving over 30 minutes to the location since it doesn't deliver this far) so it sucks to be let down this way. The wings were good at least.. not sure if I'll be back anytime soon.
Beverly G
Marcos is our family’s favorite pizza place. The Stockbridge location is always spot on!
T Ross
Love this location! Good food and friendly staff 👌👌
Judy Hinaman
Love Marco's Pizza! Our favorite!!!! Thin Crust with toppings is perfect for any meal. Even for breakfast😀
Great pizza !! Super service !! A+++++ staff very helpful
Atmosphere: 5
Food: 5
Service: 5
Joe was very helpful and professional. He was in working by himself but was handling orders flawlessly and had an amazing spirit!
Atmosphere: 5
Food: 5
Service: 5
I ordered the chicken fresco pizza from this location and my dough was straight RAW!!!! When I called this location the claimed that my name wasn’t in the system for the order and it might be the store in McDonough. The man told me I would have to go through DoorDash to get my refund anyways. When I looked at door dash it was definitely this location!!!!! When I called back 3 minutes later a female picked up and had a attitude from the straight go and I could hear him in the background . She claimed that my order was not in the system as well and caught an attitude. Overall this location is sorry and has bad customer service!!!! (Not to mention my order was wrong anyways)
Atmosphere: 1
Food: 1
Service: 1
Today service was excellent. Bill was very friendly and food was great!!
Atmosphere: 5
Food: 5
Service: 5
Joe and Zack are the best! Customer service is out of this world and the quality of the food they put out is great! They’ll take care of your pizza needs!
Atmosphere: 5
Food: 5
Service: 5
Huge waste of money. Ordered anchovies and mushrooms and got spinach and mushrooms. So much spinach I couldn't even pick it off. Ended up throwing it away. I will not be ordering from this store again.
Atmosphere: 1
Food: 1
Service: 1
Dear Marco’s Customer Support,
I am writing to formally raise a concern about the service I received from the Marco’s Pizza location at 5000 Bill Gardner Parkway, Locust Grove, GA on 9/22/25 @ 8:45pm.
I placed an online order for a pizza and specifically selected white sauce. When my order arrived, it was incorrect, the pizza had red sauce on it. I immediately called the store and explained the issue. Unfortunately, the representative who answered the phone was rude and dismissive. She told me “nothing could be done” and insisted I had placed the order wrong. She further stated that because I “didn’t select ‘no’ on base sauce,” both sauces were added.
This explanation is unreasonable. The website workflow clearly instructs customers to choose one option for sauce, not both. Why would a customer select both if the interface presents it as a single-choice option? If your ordering system requires additional steps, this should be clearly indicated at checkout to avoid customer confusion.
What made this worse was the lack of professionalism:
• The representative refused to assist me.
• She was disrespectful and dismissive.
• She hung up the phone and refused to provide her name.
This is unacceptable. I understand that I am only one of many customers you serve each day, but this treatment left me extremely dissatisfied. Poor customer service and a lack of accountability do not reflect the quality I expect from Marco’s Pizza.
I expect:
1. A phone call to rectify this matter.
2. A clear explanation of why your online ordering system would require multiple selections when it is presented as a single-choice option.
3. Appropriate corrective action with the employee involved.
I have also taken a screenshot of my order screen to show what I was able to see on the website. Please let me know where I can forward this image for review.
I look forward to your response and a resolution to this issue.
I have already completed the contact form and sent an email to corporate so please do not reply to this post with the generic please fill out the contact form, as it has already been completed and my contact information is listed.
v/r
David Sanders
Atmosphere: 1
Food: 1
Service: 1
Good pizza at a good price all the kids were happy and stuffed
Atmosphere: 4
Food: 5
Service: 5
Placed order wrong sauce. Both crust where wrong no sauce.
Atmosphere: 3
Food: 1
Service: 2
First, they lost my order. Then it was found it after a customer called saying they delivered the wrong food. I had to sit and wait for them to make my whole order again. I had to be asked multiple times what my order was? Or what's the name on the order?
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
We ordered a pizza over the phone received confirmation. We went to pick up the pizza in locust grove because that's where I ordered it . When my wife went in they stated they did not have the order and advised my wife the order was at Racetrack road location in McDonough. We went to that location which is on total opposite sides of town just to find out we was given bad information because they did not have our order. So I called back down to locust grove location spoke with a female who stated she just had someone come in which was my wife. she then stated she just didnt know. We sat there in silence for a few I finally just gave up. Anyway I've from Marcos on many occasions always had great service but this one beats the cake I understand things happen but to tell my wife one thing and was asked if confirmed your associate said yes at Racetrack location. But of course it was not. That was one issue but the biggest issue honestly not one of the stores asked can they go ahead and take our order. I guess they had their quota for the day. It's sad Marcos pizza are fantastic but if ya got no customer service what's the use. Thank God for little ceasars
Usually this place is decent but sometimes it misses the mark. I ordered a regular pepperoni pizza with the signature delicious garlic butter crust. What they gave me was nothing like it. The taste was really off (flavor wise and look wise) and the crust was visibly not correct. I tasted the crust to see if maybe it was just over cooked or something but it was bland. I could tell they must have made the wrong pizza and given me one of those specialty pizzas but they denied it. I can't stand the taste of my pizza and wasted money on it. Had to give it away. Guess I have to find something else to buy to eat. Very frustrating and a waste of my reward points. We work hard for our money and eating out (and driving over 30 minutes to the location since it doesn't deliver this far) so it sucks to be let down this way. The wings were good at least.. not sure if I'll be back anytime soon.
Marcos is our family’s favorite pizza place. The Stockbridge location is always spot on!
Love this location! Good food and friendly staff 👌👌
Love Marco's Pizza! Our favorite!!!! Thin Crust with toppings is perfect for any meal. Even for breakfast😀
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