We got take out tonight and waited over an hour for it. The kitchen staff was very unorganized and the young lady at the front kept having to run around and get things back in order. The young lady at the front in the red shirt was the hardest worker I have seen in quite some time. I don't think she ever stopped moving and she was gracious, kind, and never lost her smile. If she isn't in charge, she should be.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fried Okra
B Haggerty
Ordered on line, said it would be ready in 9 minutes. 45 minutes later I was told they were out of Mac and cheese. They told the guy in front of me that they were out of potatoes. Very lame father's day experience.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Ribs Basket
Jennifer Wall
Hannah you are amazing!!! You went above and beyond for me today. Your customer service is outstanding. Thank you for being such an amazing soul. We need more of you to spread around and help others with there customers service skills. This young lady is top notch for sure. Tiffany your staff today is amazing and I know it takes a good leader to be able to have a staff that is happy. Great Job!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Candy “Dulce” Lopez
My daughter and I had a graduation to go to and wanted to eat before we went. I saw Shane's and pulled over, checked to see if they were busy and they were not. Dining area had one table occupied and they already had their food and two guys that were waiting for their to go order. It was perfect! I thought...... We ordered our food and paid at 6:09pm, and It took 21 minutes to get our food. Then we went to fix our drinks and there was an employee at the drink machine fixing drinks. She looks back and as if she did not see us continued making multiple drinks. This is Rude, inconsiderate of the customers waiting,and bad customer service. I understand they are for to go orders but if you have customers waiting to make their drink, let them. Apparently At this location if you are eating in, they consider you less important and we ended up not being able to eat in, and I was only able to eat my side and a few bites of my sandwich because of having to wait for our food and DRINKS. We didn't have time. SHANES REALLY LET US DOWN THIS TIME... HORRIBLE CUSTOMER SERVICE.
Atmosphere: 5
Food: 5
Service: 1
Roger Strabala
Got the pork special. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Fried Okra
ARI TOREGANO
ON 4/30/2024 at 5:38pm i went in
I AM SO DISGUSTED! I ORDERED A 6pc TENDER COMBO AND I WAS DAMN NEAR FINSHED EATIN MY WHOLE DANG ON PLATE WHEN I NOTICED A PIECE OF CURLY BLACK HAIR IN MY DANG ON TENDER FRIED IN MY CRUST!!! ( I HAVE BLONDE BROWN HAIR AT THE MOMENT ) ! I AM SO DISAPPOINTED THIS WAS MY FIRST TIME EVER EATING AT THIS ESTABLISHMENT AND THIS IS HOW MY FIRST TIME GOES! I AM SICK NEVER AGAIN
The Loganville location is the worst. They never have what you want. They are always running out of something. Went last Friday and they were even off of ice. They had an ice chest with a cup in it for each person to scoop out ice using the same cup!!!!
j yarber
If there was a zero star ? that's what I'd give em ! The Mac was cold along was the rack of crunchy burned ribs ! Pissy mad ? never going back
Taylor Lunsford
Haven’t been to Shane’s in years but decided to eat in tonight on a whim. The portions are generous and very fresh! Love their baked beans and the peppers in them. The homemade peach cobbler is a must have!
Wheelchair accessibility: Wide aisle down the middle with single tables spaced far apart made for accessible wheelchair seating for another guest who was dining in. Floor is even and entrance was easy to cross over.
I brought my wife to Shane‘s Rib Shack for the Valentine’s Day rib special for two. It is 5:30 PM, and they tell us there won’t be any ribs ready for another hour. Unfortunately, we came here just for the special. Many restaurants were offering special meals today. We ended up ordering different meals. It’s not what we were intending to eat. We live too far away to drive back home and come back in an hour. About 15 minutes after we sat down, another couple ordered. To our amazement., when the food was delivered to their table, they got ribs. Even though we didn’t get the dinner we were expecting, we did get two delicious meals and great, friendly service! #brokenheartedoverribs
Atmosphere: 5
Food: 5
Service: 5
S Brown
Could you guys please call a customer in the event they place an online order and you happen to be out of an item or sauce after they place the order…instead of confirming with them after they arrive for pickup? Defeats the purpose of ordering ahead. Also…congrats on nailing the health inspection.
We got take out tonight and waited over an hour for it. The kitchen staff was very unorganized and the young lady at the front kept having to run around and get things back in order. The young lady at the front in the red shirt was the hardest worker I have seen in quite some time. I don't think she ever stopped moving and she was gracious, kind, and never lost her smile. If she isn't in charge, she should be.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fried Okra
Ordered on line, said it would be ready in 9 minutes. 45 minutes later I was told they were out of Mac and cheese. They told the guy in front of me that they were out of potatoes. Very lame father's day experience.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Ribs Basket
Hannah you are amazing!!! You went above and beyond for me today. Your customer service is outstanding. Thank you for being such an amazing soul. We need more of you to spread around and help others with there customers service skills. This young lady is top notch for sure. Tiffany your staff today is amazing and I know it takes a good leader to be able to have a staff that is happy. Great Job!!!!!!
Atmosphere: 5
Food: 5
Service: 5
My daughter and I had a graduation to go to and wanted to eat before we went. I saw Shane's and pulled over, checked to see if they were busy and they were not. Dining area had one table occupied and they already had their food and two guys that were waiting for their to go order. It was perfect! I thought......
We ordered our food and paid at 6:09pm, and It took 21 minutes to get our food. Then we went to fix our drinks and there was an employee at the drink machine fixing drinks. She looks back and as if she did not see us continued making multiple drinks. This is Rude, inconsiderate of the customers waiting,and bad customer service. I understand they are for to go orders but if you have customers waiting to make their drink, let them. Apparently At this location if you are eating in, they consider you less important and we ended up not being able to eat in, and I was only able to eat my side and a few bites of my sandwich because of having to wait for our food and DRINKS. We didn't have time. SHANES REALLY LET US DOWN THIS TIME...
HORRIBLE CUSTOMER SERVICE.
Atmosphere: 5
Food: 5
Service: 1
Got the pork special. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Fried Okra
ON 4/30/2024 at 5:38pm i went in
I AM SO DISGUSTED! I ORDERED A 6pc TENDER COMBO AND I WAS DAMN NEAR FINSHED EATIN MY WHOLE DANG ON PLATE WHEN I NOTICED A PIECE OF CURLY BLACK HAIR IN MY DANG ON TENDER FRIED IN MY CRUST!!! ( I HAVE BLONDE BROWN HAIR AT THE MOMENT ) ! I AM SO DISAPPOINTED THIS WAS MY FIRST TIME EVER EATING AT THIS ESTABLISHMENT AND THIS IS HOW MY FIRST TIME GOES! I AM SICK NEVER AGAIN
Atmosphere: 1
Food: 2
Service: 1
Great specials for March.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ribs Basket, Baked Beans, Fried Okra, Cobbler
The Loganville location is the worst. They never have what you want. They are always running out of something. Went last Friday and they were even off of ice. They had an ice chest with a cup in it for each person to scoop out ice using the same cup!!!!
If there was a zero star ? that's what I'd give em ! The Mac was cold along was the rack of crunchy burned ribs ! Pissy mad ? never going back
Haven’t been to Shane’s in years but decided to eat in tonight on a whim. The portions are generous and very fresh! Love their baked beans and the peppers in them. The homemade peach cobbler is a must have!
Wheelchair accessibility: Wide aisle down the middle with single tables spaced far apart made for accessible wheelchair seating for another guest who was dining in. Floor is even and entrance was easy to cross over.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Beans
Restaurantji Recommends
I'm so glad my Grandma is tired of these locations..small portion sizes..dried up meat and horrific customer service..
Atmosphere: 1
Food: 1
Service: 1
Went to get the Valentine's Day special.....get two half ribs with sides for $20 or one for $10. Great value and fast service.
Kid-friendliness: They have a menu most kids would be good with
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, Onion Rings, Beef Ribs, Baked Beans, Coleslaw, Fried Tenders, Boneless Wings, BBQ Pulled Pork Sandwich, Brunswick Stew
I brought my wife to Shane‘s Rib Shack for the Valentine’s Day rib special for two. It is 5:30 PM, and they tell us there won’t be any ribs ready for another hour. Unfortunately, we came here just for the special. Many restaurants were offering special meals today. We ended up ordering different meals. It’s not what we were intending to eat. We live too far away to drive back home and come back in an hour. About 15 minutes after we sat down, another couple ordered. To our amazement., when the food was delivered to their table, they got ribs. Even though we didn’t get the dinner we were expecting, we did get two delicious meals and great, friendly service! #brokenheartedoverribs
Atmosphere: 5
Food: 5
Service: 5
Could you guys please call a customer in the event they place an online order and you happen to be out of an item or sauce after they place the order…instead of confirming with them after they arrive for pickup? Defeats the purpose of ordering ahead. Also…congrats on nailing the health inspection.
Atmosphere: 2
Food: 3
Service: 2
Chicken was overcooked. What happened here?
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