Zaxbys Chicken Fingers & Buffalo Wings

Need to improve on the quality of service.

Atmosphere: 3

Food: 3

Service: 2

Great service, food, and people. They make sure that you are satisfied.

Atmosphere: 4

Food: 5

Service: 5

Big shoutout to Larry today! I had a small order issue and called. I spoke with Larry, the manager, who was extremely polite and made up for the issue with a comped meal. He personally greeted me and handed me my food once at the drive-thru and gave me a complimentary drink. Excellent service! Because of his service, I'll likely continue to support this location.

Atmosphere: 5

Food: 4

Service: 5

Today I went to Zaxby's and placed an order that included two House grilled chicken salads and one Chicken Fingers Plate. When my name was called, they only handed me one salad. I asked the girl at the counter where the other salad and the Chicken Fingers Plate were, and she just responded “one moment.” She then brought out the Chicken Fingers Plate — but still no second salad.

I waited… and waited. They continued helping other customers while I was still standing there with my order incomplete.

Finally, they handed me the second salad — but it had no chicken. I told the girl, “This salad doesn’t have chicken.” She looked confused and said, “Oh, you wanted chicken?” I mean, seriously? It clearly states ‘house salad with grilled chicken’ on the order. I never requested a salad without chicken.

She took the salad back and told the cook it needed chicken. After more waiting, she returned it — but now the salad had fried chicken, not grilled. Again, not what I ordered. I showed her the receipt, which clearly said grilled chicken, and she took it back once more.

More waiting… again.

When the correct salad was finally ready, the girl pretended not to notice it sitting there. I even had to tell her, “The salad is ready.” She turned around, grabbed it, and literally tossed it on the counter. I also asked for napkins, and she threw them on the counter as well.

At this point, we were already hungry and just wanted to get home, so I didn’t ask to speak to the manager. But the attitude and rudeness were completely uncalled for — especially when they were the ones making constant mistakes in my order.

I am leaving this review so the manager can check the cameras and see exactly what happened. I left Zaxby's today very disappointed with the service — extremely disappointed.

Food: 1

Service: 1

Employees lack customer service skills. Double order of fries was actually a single order. Zaxby’s food isn’t good enough to lack in other areas.

Atmosphere: 1

Food: 3

Service: 1

It's terrible here. Expect to wait a half an hour for them to get your order wrong

Atmosphere: 1

Food: 3

Service: 1

I ordered online. The food wasn't ready on time. Thirty minutes later, my order was wrong. They were out of coleslaw, didn't mention it, just gave me my food. When I asked about the slaw, they just shrugged and said we're out. If I hadn't paid online I would have left and left the food

Atmosphere: 3

Food: 2

Service: 1

We had been there at 4 to dine in on October 21st. There were two employees sitting in booths the whole time we were there and there were 2 males talking behind the counter not helping with food at all.one employee was doing all the cleaning and she was hustling. The manager had a meeting with the employees about wanting to leave early in front of customers. The manager did nothing to get help for the lady who was cleaning or the lady at the register. At 5:30 yesterday I went through the drive through and was charged $4.59 for a large tea. I've never been charged more than $3.39 for a large drink anywhere. When I asked when they went up on drinks the guy said they hadnt. When I questioned the price he said it was because I hadn't bought food!! Food or no food, ive never paid that at ZAZBYS in Covington.

Atmosphere: 3

Food: 5

Service: 2

This is by far the worst Cobb salad I have ever had in my life. I had to pick out all of the slimey Lettuce. It was nasty.

Atmosphere: 2

Food: 1

Service: 2

So I received my food and I’m missing half of my meal. And yall know yall wrong for this do better Zaxbys

Atmosphere: 1

Food: 1

Service: 1

Got all our order wrong we just ordered 2 salads and everything was either wrong or missing how hard could be? thank you for ruining my date night with my daughter

Atmosphere: 1

Food: 1

Service: 1

I was going to ignore the fact that I was standing at the cash register for three minutes while the employees sat two feet away talking and playing on their phones, I chose to ignore the drink being charged to me when I don’t drink sugar drinks, but messing up my order on top of everything else, not to mention the lack of seasoning on the fries, I give up on this location and you should too.

Went back, got raw chicken

Food: 1

No ice in the machine took forever to get the food

Atmosphere: 4

Food: 3

Service: 1

Bad customer service had us wait in the car line for 20 minutes and still didn’t even take my order

Atmosphere: 1

Food: 1

Service: 1

I ordered two different types of quesadillas.
After purchasing them they told me they ran out of quesadillas! So they refunded me the money. How can they run out of food?

Atmosphere: 3

Food: 3

Service: 1