Ordered through a mobile app. Get there, the food is not ready, and I waited 30 minutes. One item I ordered they didn't have and no one knows how to refund my money. Go through customer service on the app, and they want to offer a coupon. My burger was horrible, and the nuggets were hard. The customer service at the store was horrible. Everyone walking around like they are at home. Bad business!!
Atmosphere: 1
Food: 1
Service: 1
MS.A
The best Burger King location I have ever been to, great service, great tasting Burger and fries. You have gained a new customer.
Food: 5
Service: 5
Sandra Johnson
Somehow it took over 30 minutes for them to give me the complete wrong order, and another 30 to correct it
Atmosphere: 1
Food: 1
Service: 1
Rumualdo joel Peralta pernillo
I ordered 5 hamburgers and it seemed like they just added the meat and the bread, the potatoes didn't even have salt. Really bad service
Food: 1
Service: 1
Gerald Gober
Until the corporate office or Franchisee take the time to completely redo the staffing & training, this site will continue to lose money and customers. I placed a mobile order that I was picking up, watched 7 vehicles leave the drive thru due to no one taking their orders. It took the 35 minutes to get my order correct. Mind you, I said it was a mobile order, so why would there be an issue other than they can't read. Bacon double cheeseburger plain, with o-rings, and a sprite is what I ordered. I first received a double cheeseburger with all the condiments and no Bacon with fries. They fixed the burger, had to give it back as they didn't remove the fries for o-rings I ordered. From sitting in the line waiting for someone to know I was in line, to the multiple times it took them to get this order correct, this will be the 3rd BK in the area that I will no longer be a patron of.
Atmosphere: 1
Food: 2
Service: 1
Cindl Bergen
Thank you to the employees for what they have to deal with in a difficult job.
Atmosphere: 5
Food: 5
Service: 5
Susan Davis
Order online from Uber eats more than half the order was missing. 2 hamburgers, 2 fries and chicken fries along with cheesy tots
Atmosphere: 1
Food: 1
Service: 1
Chris Fike
Even the local sheriff hates this place..
Ayri
The gu yo working the window clearly didn’t want to make any cheesy tots. They’re advertised to be available for breakfast but he said they are for lunch. When you look them up for both the new rollout and the old they are both available for breakfast via Burger Kings Facebook as well as if at other locations or looking online.
Service: 1
D 21
Horrible drive thru experience! It literally took 32 minutes to receive my food from where I started with only 4 cars ahead. 9 of those minutes was at the post/speaker box in which the employee told me he'll "let me know when he's ready". He did the same thing to each car in front of me. WTH!
Watching people leaving line because of the wait, cashier gives not a shit about customers. Management won’t even look at customers. Same every time never gets better
Atmosphere: 1
Food: 3
Service: 1
Ana Martinez
Been in line for 20min. Finally reach the intercom and the guy says I’m not ready I will tell you when I’m ready, takes another 15min to answer. Worst place ever
Allen
The worst Burger King I've been to, they are rude and not helpful at all! I was picking up an order and first they told me I had the wrong address, then they said the order isn't up yet, then they said they gave my order out already! TERRIBLE ESTABLISHMENT!!!!
Atmosphere: 1
Food: 1
Service: 1
Joany Bird
Worst experience ever! Service was TERRIBLE! Was told only one person working must go to window. Order two Jr Whoppers no mayonnaise and tomato. Put only and a lot of mayonnaise on burger!
Lakeisha Lattimore
Ordered a chicken sandwich and once I made it home and began to eat the chicken was so old and hard. I know the person that made the sandwich knew better and they wouldn’t have eaten this sandwich themselves. I live on Fairburn rd, I’m tired and I don’t feel like driving all the way back there to replace the sandwich. This is pour customer service. You should always treat people like you would want to be treated. I thought because this location was outside of Atlanta that it would be a better experience but I was wrong. Fast food is just that fast food.
Ordered through a mobile app. Get there, the food is not ready, and I waited 30 minutes. One item I ordered they didn't have and no one knows how to refund my money. Go through customer service on the app, and they want to offer a coupon. My burger was horrible, and the nuggets were hard. The customer service at the store was horrible. Everyone walking around like they are at home. Bad business!!
Atmosphere: 1
Food: 1
Service: 1
The best Burger King location I have ever been to, great service, great tasting Burger and fries. You have gained a new customer.
Food: 5
Service: 5
Somehow it took over 30 minutes for them to give me the complete wrong order, and another 30 to correct it
Atmosphere: 1
Food: 1
Service: 1
I ordered 5 hamburgers and it seemed like they just added the meat and the bread, the potatoes didn't even have salt.
Really bad service
Food: 1
Service: 1
Until the corporate office or Franchisee take the time to completely redo the staffing & training, this site will continue to lose money and customers. I placed a mobile order that I was picking up, watched 7 vehicles leave the drive thru due to no one taking their orders. It took the 35 minutes to get my order correct. Mind you, I said it was a mobile order, so why would there be an issue other than they can't read. Bacon double cheeseburger plain, with o-rings, and a sprite is what I ordered. I first received a double cheeseburger with all the condiments and no Bacon with fries. They fixed the burger, had to give it back as they didn't remove the fries for o-rings I ordered. From sitting in the line waiting for someone to know I was in line, to the multiple times it took them to get this order correct, this will be the 3rd BK in the area that I will no longer be a patron of.
Atmosphere: 1
Food: 2
Service: 1
Thank you to the employees for what they have to deal with in a difficult job.
Atmosphere: 5
Food: 5
Service: 5
Order online from Uber eats more than half the order was missing. 2 hamburgers, 2 fries and chicken fries along with cheesy tots
Atmosphere: 1
Food: 1
Service: 1
Even the local sheriff hates this place..
The gu yo working the window clearly didn’t want to make any cheesy tots. They’re advertised to be available for breakfast but he said they are for lunch. When you look them up for both the new rollout and the old they are both available for breakfast via Burger Kings Facebook as well as if at other locations or looking online.
Service: 1
Horrible drive thru experience! It literally took 32 minutes to receive my food from where I started with only 4 cars ahead. 9 of those minutes was at the post/speaker box in which the employee told me he'll "let me know when he's ready". He did the same thing to each car in front of me. WTH!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Hamburger
Restaurantji Recommends
Watching people leaving line because of the wait, cashier gives not a shit about customers. Management won’t even look at customers. Same every time never gets better
Atmosphere: 1
Food: 3
Service: 1
Been in line for 20min. Finally reach the intercom and the guy says I’m not ready I will tell you when I’m ready, takes another 15min to answer. Worst place ever
The worst Burger King I've been to, they are rude and not helpful at all! I was picking up an order and first they told me I had the wrong address, then they said the order isn't up yet, then they said they gave my order out already! TERRIBLE ESTABLISHMENT!!!!
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever! Service was TERRIBLE! Was told only one person working must go to window. Order two Jr Whoppers no mayonnaise and tomato. Put only and a lot of mayonnaise on burger!
Ordered a chicken sandwich and once I made it home and began to eat the chicken was so old and hard. I know the person that made the sandwich knew better and they wouldn’t have eaten this sandwich themselves. I live on Fairburn rd, I’m tired and I don’t feel like driving all the way back there to replace the sandwich. This is pour customer service. You should always treat people like you would want to be treated. I thought because this location was outside of Atlanta that it would be a better experience but I was wrong. Fast food is just that fast food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Onion Rings
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