I like the healthier option of my wake-up wrap with Turkey sausage, which is hard to find elsewhere. My food always seems hot and fresh here and Hari always greets with a smile and positive energy to get the day off to a good start!
Atmosphere: 4
Food: 5
Service: 5
Ilya D
If you are going to charge $4.11 for a tiny bagel with cream cheese on UberEats you could at least put the cream cheese on it… not send a small container of cream cheese and knife for me to do it myself. Or at least be clear that it’s a DIY kit not a prepared food item
Atmosphere: 1
Food: 1
Service: 1
Clinton Becerley
A very bad experience, be warned!
I decided one morning on my way to work that I would give this place a shot. First day I only ordered munchkins. Satisfied with those, the next day I decided to try a bagel combo. I’m not much on coffee so I wanted to swap the combo coffee drink for another and was told no, that’s not possible. That was my first clue but I decided to order the munchkins again, a bec bagel with hash browns and a small hot chocolate. The voice over the intercom said pull around. (And without telling me the total should’ve been my second clue.) Then the young lady at the window told me this order was right at $20 Shocked I told the young lady to cancel the food then, I’ll just order the munchkins which were only $4. She said no, that’s not possible because we are almost done making your food… as though she was certain I had to purchase this order now. I said again please remove the food from the order ( knowing they were trying to get over on me) and she demanded I paid that price because she could not take anything off the order. So I told her to figure it out and politely drove next door to McDonald’s. I am part of a local business in the area and wanted to share this distasteful behavior. I wanted to support their business but they obviously don’t care to draw in new customers. I hope I’m the only person with this type of experience but with the tone they continued to have I’m sure I’m not. Be aware before you visit this location. The respect for customers (who’s supposed to always be right) is not present at this location. I’ll also mention this to the BBB so they can learn to service the community better.
Christine Smith
Told me to wait in a parking space and they would correct my order from the drive thru.. they never brought out the food and it was just sitting getting cold on the counter
kenya nixon
It's really sad that its 5 people behind the counter and not ONE person acknowledges I'm standing there. Everyone at some point looks at me but no greeting , no asking I need ANYTHING. After a minute of standing there practically being invisible I say out loud " excuse me ...there's 5 people back there and not ONE person asks if I need anything"
Atmosphere: 1
Service: 1
Trucker_Chic 007
I placed my drink order at the drive-through. They told me to pull around to a parking spot. the manager brought out my drink and it was made incorrectly. So she took the time to re-take my order, went in and made it herself and brought it back to me, and gave me a free doughnut for the inconvenience.
Atmosphere: 5
Food: 4
Service: 5
Mrhobbs 73
This is absolutely THEE WORST Dunkin in Metro Atlanta! I hate that it’s the closest location to my home! Every time I try to give them another chance they disappoint. I’ll continue to drive the extra 10 minutes to the South Cobb location!
Atmosphere: 1
Food: 1
Service: 1
Jessica K
I need to stop coming to this Dunkin because the coffee always tastes burnt. The food is taste bad and moldy.
Atmosphere: 1
Food: 1
Service: 1
Maria Ortega
All good 🙂 very kind
Atmosphere: 5
Food: 5
Service: 5
Kat jewlz
DO NOT ORDER ONLINE they don’t deliver the full order and you can’t get a refund they also never answer the phone and refuse to take responsibility for NOT completing the order!
I always try to give them a chance because its right down the street but noo they always disappoint . I stood in the drive thru line for an hour and i cant even get out since there is not outlet. And they always end up saying they dont have some stuff once you pay already i got a pumpkin donut and they told em after i paid. They also got my food wrong they didnt even add my bacon on my chicken bacon sandwich. And my bagel they burnt it. This why i always drive longer to the east west dunkin they are way better.
Atmosphere: 1
Food: 2
Service: 1
Brad Kviten
Sat in drive through for literally 46 minutes. Through the way that the drive-through is set up. It’s impossible to leave once you are trapped inside so I could not even get out of there. Will definitely not be returning. there was maybe four cars total in front of me and it took that long.
Atmosphere: 1
Food: 1
Service: 1
Kay Edwards
It's not that the food or service is bad. It's just rarely accurate if you order ahead and this location never has oatmilk for some reason 🤷♀️
Atmosphere: 3
Food: 3
Service: 3
jamie killingsworth
This Dunkin use to have great service now not at all they take your order and your money and ask you to park infront of parking spots blocking ppl in forcing to to come in while taking many orders while yours isn't finished
I get being short staffed and try to always be understanding but this is ridiculous not only effecting me a paying customer but the potential customer who are stuck or trying to get in
Also any damage in a complex no one is at fault even if they are so please get this situated asap
Food: 4
Service: 1
Lacey Sallee
This location is seriously lacking customer service training. Expect to wait a while and be treated like you’re an annoyance for ordering a coffee.
I like the healthier option of my wake-up wrap with Turkey sausage, which is hard to find elsewhere. My food always seems hot and fresh here and Hari always greets with a smile and positive energy to get the day off to a good start!
Atmosphere: 4
Food: 5
Service: 5
If you are going to charge $4.11 for a tiny bagel with cream cheese on UberEats you could at least put the cream cheese on it… not send a small container of cream cheese and knife for me to do it myself.
Or at least be clear that it’s a DIY kit not a prepared food item
Atmosphere: 1
Food: 1
Service: 1
A very bad experience, be warned!
I decided one morning on my way to work that I would give this place a shot. First day I only ordered munchkins. Satisfied with those, the next day I decided to try a bagel combo. I’m not much on coffee so I wanted to swap the combo coffee drink for another and was told no, that’s not possible.
That was my first clue but I decided to order the munchkins again, a bec bagel with hash browns and a small hot chocolate. The voice over the intercom said pull around. (And without telling me the total should’ve been my second clue.) Then the young lady at the window told me this order was right at $20
Shocked I told the young lady to cancel the food then, I’ll just order the munchkins which were only $4. She said no, that’s not possible because we are almost done making your food… as though she was certain I had to purchase this order now. I said again please remove the food from the order ( knowing they were trying to get over on me) and she demanded I paid that price because she could not take anything off the order. So I told her to figure it out and politely drove next door to McDonald’s. I am part of a local business in the area and wanted to share this distasteful behavior. I wanted to support their business but they obviously don’t care to draw in new customers. I hope I’m the only person with this type of experience but with the tone they continued to have I’m sure I’m not. Be aware before you visit this location. The respect for customers (who’s supposed to always be right) is not present at this location. I’ll also mention this to the BBB so they can learn to service the community better.
Told me to wait in a parking space and they would correct my order from the drive thru.. they never brought out the food and it was just sitting getting cold on the counter
It's really sad that its 5 people behind the counter and not ONE person acknowledges I'm standing there. Everyone at some point looks at me but no greeting , no asking I need ANYTHING. After a minute of standing there practically being invisible I say out loud " excuse me ...there's 5 people back there and not ONE person asks if I need anything"
Atmosphere: 1
Service: 1
I placed my drink order at the drive-through. They told me to pull around to a parking spot. the manager brought out my drink and it was made incorrectly. So she took the time to re-take my order, went in and made it herself and brought it back to me, and gave me a free doughnut for the inconvenience.
Atmosphere: 5
Food: 4
Service: 5
This is absolutely THEE WORST Dunkin in Metro Atlanta! I hate that it’s the closest location to my home! Every time I try to give them another chance they disappoint. I’ll continue to drive the extra 10 minutes to the South Cobb location!
Atmosphere: 1
Food: 1
Service: 1
I need to stop coming to this Dunkin because the coffee always tastes burnt. The food is taste bad and moldy.
Atmosphere: 1
Food: 1
Service: 1
All good 🙂 very kind
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER ONLINE they don’t deliver the full order and you can’t get a refund they also never answer the phone and refuse to take responsibility for NOT completing the order!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always try to give them a chance because its right down the street but noo they always disappoint . I stood in the drive thru line for an hour and i cant even get out since there is not outlet. And they always end up saying they dont have some stuff once you pay already i got a pumpkin donut and they told em after i paid. They also got my food wrong they didnt even add my bacon on my chicken bacon sandwich. And my bagel they burnt it. This why i always drive longer to the east west dunkin they are way better.
Atmosphere: 1
Food: 2
Service: 1
Sat in drive through for literally 46 minutes. Through the way that the drive-through is set up. It’s impossible to leave once you are trapped inside so I could not even get out of there. Will definitely not be returning. there was maybe four cars total in front of me and it took that long.
Atmosphere: 1
Food: 1
Service: 1
It's not that the food or service is bad. It's just rarely accurate if you order ahead and this location never has oatmilk for some reason 🤷♀️
Atmosphere: 3
Food: 3
Service: 3
This Dunkin use to have great service now not at all they take your order and your money and ask you to park infront of parking spots blocking ppl in forcing to to come in while taking many orders while yours isn't finished
I get being short staffed and try to always be understanding but this is ridiculous not only effecting me a paying customer but the potential customer who are stuck or trying to get in
Also any damage in a complex no one is at fault even if they are so please get this situated asap
Food: 4
Service: 1
This location is seriously lacking customer service training. Expect to wait a while and be treated like you’re an annoyance for ordering a coffee.
Service: 1
Loading...