Marco's Pizza

My neighborhood pizza store. About a mile away, so it's convenient to pick up orders. The pizza is usually ready in under 15 minutes, unless they are hosting a big event. In those cases, you could be waiting for the cows to come home! As for atmosphere, most people don't eat in; they take the food and go. They have flat screens on, and while fairly clean, the atmosphere wouldn't impress your date.

Atmosphere: 3

Food: 4

Service: 3

Gross. Greasy. Bad communication.

Received a “delivered” notice with no pizza.
Called the store about the confusion and was put on hold for a while.

Turns out the pizza had not been delivered. It came while I was still on hold.
The delivery driver was confused.
I waited on hold to let them know it had arrived but ended up hanging up after waiting so long.

Pizza came and it was literally dripping grease! Absolutely unappetizing.

Food: 2

Service: 2

I picked up my pizza and they didn’t even cut it. Not one slice. Food was good tho. I just had to put a little work in before I dig in.

Atmosphere: 2

Food: 4

Service: 2

I want back in because meats were cold. Management black male was very short with me instead of asking what the problem was. Don't go. Trash!!!!!!!

I love pizza, and Marco has great food. Subs are great, I ordered a Triple pepperoni Magnifico pizza. It is delicious and a great deal.

Atmosphere: 5

Food: 5

Service: 5

Loved the food and the garlic parmesan chicken wings are delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Big Cheese Pizza, Meatball Bake

Quick.
Everything was right.
Even through in a salad for free

Atmosphere: 4

Food: 4

Service: 4

I order there’s special of sausage & peppers & I got mostly onions & peppers as you can see! It took about 30-45mins of a debate for them to remake this pretty order. The manager had to put me in a group chat with the owner over a BS pizza . & at the end of it all I still didn’t get a replacement pizza for what I paid for !

If i could give zero stars, i certainly would. I ordered a pepperoni pizza from Marco’s via UberEats and instead I received a cheese pizza. Although the receipt taped to my box clearly says pepperoni. I contacted Ubereats who of course wouldn’t give me the money back, then I drove to the store. When I arrived, I noticed other disgruntled customers and had an idea of how this interaction would go. When the manager asked me what I needed, I told him and then he said to contact Ubereats. I explained that I’d already done that but they advised I’d need to contact the merchant because after all, they’re the ones who made the error. Do you know this unprofessional manager had the nerve to tell me that he couldn’t do anything about it and that the Uber delivery driver should have checked my food. Are you serious? When has an Uber driver ever been allowed to open someone’s food and look at it?! I left without a pizza and ultimately out of $30. There was no accountability for the error YOUR staff made. I mean not one time did the manager apologize for my inconvenience nor did he exercise an ounce of empathy. Clearly your staff doesn’t get management training as it’s evident you’re just hiring anybody. I'll definitely be filing the highest level complaint possible because this is very much unacceptable. I went to the Marcos on Floyd Road and received REMARKABLE service and a perfect pizza- without them even knowing about my experience at another store. NEVER, and I do mean NEVER will I visit or order anything from this store again!

Very good pizza and excellent service, good place to go with the family

If i could give zero stars, i certainly would. I ordered a pepperoni pizza from Marco’s via UberEats and instead I received a cheese pizza. Although the receipt taped to my box clearly says pepperoni. I contacted Ubereats who of course wouldn’t give me the money back, then I drove to the store. When I arrived, I noticed other disgruntled customers and had an idea of how this interaction would go. When the manager asked me what I needed, I told him and then he said to contact Ubereats. I explained that I’d already done that but they advised I’d need to contact the merchant because after all, they’re the ones who made the error. Do you know this unprofessional manager had the nerve to tell me that he couldn’t do anything about it and that the Uber delivery driver should have checked my food. Are you serious? When has an Uber driver ever been allowed to open someone’s food and look at it?! I left without a pizza and ultimately out of $30. There was no accountability for the error YOUR staff made. I mean not one time did the manager apologize for my inconvenience nor did he exercise an ounce of empathy. Clearly your staff doesn’t get management training as it’s evident you’re just hiring anybody. I'll definitely be filing the highest level complaint possible because this is very much unacceptable. I went to the Marcos on Floyd Road and received REMARKABLE service and a perfect pizza- without them even knowing about my experience at another store. NEVER, and I do mean NEVER will I visit or order anything from this store again!

I have frequented this location for years and last night had one of the worst customer service experiences ever. The manager was rude, combative, dishonest, and a poor example for his staff. I saw enough to know that I will never support this location again.

The staff is nice but the past 3 times i’ve ordered online or called in, i’ve came in and they either hadn’t made my pizza or they gave it out to the wrong customer. Very nice people but genuinely confused on how this keeps happening…

my pizza was wonderful i had to wait because they were short on drivers..but it was worth it..every business is shorthanded i cannot blame them for that..they work hard and it is appreciated

Atmosphere: 5

Food: 5

Service: 5

I love Marco's Pizza. Usually this location is great, however this time is different. I ordered a Pepperoni Magnifico and it had about half as many pepperoni as normal. When I said something to the employee she said, "yeah we have a lot of new people". The manager asked me if something was wrong and when I told her she said, "I've been telling them". So two employees (one being a manger) acknowledged that the pizzas aren't being prepared correctly and didn't seem concerned. You're better than this Marco's Pizza. I added a picture from their website for comparison.

Atmosphere: 4

Food: 3

Service: 1