Tall guy with twist in his hair was rude,rushed my order and gave off a horrible attitude as if he didn’t want to take our ordee. This is his second time with this type of behavior.
shelly simms
Now I know why they have low reviews for this specific location. I ordered online which gave me a 10-15 mins pick up time. Drove to this location 20 mins after my order and still had to wait another 20mins before the agent start making my order.She was the only person working so I can't even fault her. There were 6 people there just waiting. 2 customer asked for a refund because they couldn't wait any longer. And 2 extra customer walked in but left after waiting because she couldn't get to them in time since she was making order.Management needs to do better! How can you have one person making food & running the cash register at the same time.You know if her hands are in gloves she actually cannot take them off in the midst of making the smoothie then touch the register then having to go back to making the smoothie. This is ridiculous! And as I said, I'm agent is not at fault because she can do so much with what she have working with. Smoothie King is cheap to not hire someone else.
Atmosphere: 3
Food: 5
Service: 1
Breona Banks
ABSOLUTELY TERRIBLE LOCATION!!! I don’t know whether to feel bad for them obviously being short staffed or the fact that the employees have 0 sense of urgency. ITS RUDE!!!! Takes entirely to long to make a simple smoothie.
Atmosphere: 1
Food: 1
Service: 1
Soniqua Lacy
Needs more staff. No way I order my drink at 2:09 and not get my drink till 2:42. No food is even being made!
Atmosphere: 4
Food: 3
Service: 2
Andrew Dan
The management at this location is totally taking advantage of its employees by scheduling them to work alone during peak hours. Not only does this look bad on the company but also negatively affects its customers. How can one man manage in-store orders and Uber Eats orders?
Service: 1
Tremaine Jordan
The employee, with the braids who worked the day shift on Tuesday, January 30, 2024 is slow as molasses, no sense of urgency or motivation. I waited an excessive amount of time for my order, that I literally had to leave. If I saw it through, I would have been there for half an hour waiting on 1 smoothie.Get this man some help and he should probably look for a second career.
Najma Shy
Please have your staff wear gloves. I shouldn’t see a man touching the fruit that’s going into my açaí bowl with his bare hands.
Atmosphere: 2
Food: 4
Service: 2
Hikmat Yar
Worst customer service experience! Only one stuff working, the other was hanging out in the back the whole time. Never coming back to this location.
Atmosphere: 1
Service: 1
Victoria Lee
would leave 0 stars if possible. twice now, I have ordered from this location using the app, and when I go by, they are closed. lights out, door locked, and it's 8am. An HOUR into your advertised hours - no sign on the door. All smoothie king customer service things say to contact the store, and yet the store refuses to answer their phone. I went by a second time just to get my money back - still closed. Yet fully open at 5PM and won't answer the phone. I haven't gotten a response from any customer service emails - I don't want to wait a month to be reimbursed like last time.This is blatant thievery - I will never visit this location again.You should really have your employees confirm orders rather than auto-confirm. Otherwise you're just stealing.
Service: 1
Joe P.
Poor service. Very understaffed. Never consistent. The employee that was working was trying his best to keep up with the orders. Will not recommend location.
Place my order online. Once I arrived two people waiting and one associate. I waited for almost 30 minutes. The associate was trying to keep up but the quality and cleanliness was impacted greatly. I won't be back.
Atmosphere: 1
Food: 2
Service: 1
busideek
Order is never ready when you get there. They have gotten worse as time goes on. My last time there weren’t any customers when I arrived and my order still wasn’t ready.
dARREN d
Trash, Trash, Trash customer service! We were never greeted when we walked in. The employee at the register just stood there with his hood on & never said a word. Another employee walked around with her Beats headphones on while she made our smoothies & was speechless. The last employee held his phone to his face the entire time. He ignored us talking to him about being on his phone and talking over ALL the ingredients. I suggest driving the extra miles to go to Floyd Rd location where they have better customer service.
Food: 2
Service: 1
Pelumi A
I placed a mobile order but when I arrived, the doors were locked but I could see the drinks had been made. there was no sign on the door. I waited 15 minites and still no one opened the door!
Service: 1
Gianluca Chavez
The smoothies are amazing and their staff was outstandingly nice and understanding a good smoothie to refresh my day
Tall guy with twist in his hair was rude,rushed my order and gave off a horrible attitude as if he didn’t want to take our ordee. This is his second time with this type of behavior.
Now I know why they have low reviews for this specific location. I ordered online which gave me a 10-15 mins pick up time. Drove to this location 20 mins after my order and still had to wait another 20mins before the agent start making my order.She was the only person working so I can't even fault her. There were 6 people there just waiting. 2 customer asked for a refund because they couldn't wait any longer. And 2 extra customer walked in but left after waiting because she couldn't get to them in time since she was making order.Management needs to do better! How can you have one person making food & running the cash register at the same time.You know if her hands are in gloves she actually cannot take them off in the midst of making the smoothie then touch the register then having to go back to making the smoothie. This is ridiculous! And as I said, I'm agent is not at fault because she can do so much with what she have working with. Smoothie King is cheap to not hire someone else.
Atmosphere: 3
Food: 5
Service: 1
ABSOLUTELY TERRIBLE LOCATION!!! I don’t know whether to feel bad for them obviously being short staffed or the fact that the employees have 0 sense of urgency. ITS RUDE!!!! Takes entirely to long to make a simple smoothie.
Atmosphere: 1
Food: 1
Service: 1
Needs more staff. No way I order my drink at 2:09 and not get my drink till 2:42. No food is even being made!
Atmosphere: 4
Food: 3
Service: 2
The management at this location is totally taking advantage of its employees by scheduling them to work alone during peak hours. Not only does this look bad on the company but also negatively affects its customers. How can one man manage in-store orders and Uber Eats orders?
Service: 1
The employee, with the braids who worked the day shift on Tuesday, January 30, 2024 is slow as molasses, no sense of urgency or motivation. I waited an excessive amount of time for my order, that I literally had to leave. If I saw it through, I would have been there for half an hour waiting on 1 smoothie.Get this man some help and he should probably look for a second career.
Please have your staff wear gloves. I shouldn’t see a man touching the fruit that’s going into my açaí bowl with his bare hands.
Atmosphere: 2
Food: 4
Service: 2
Worst customer service experience! Only one stuff working, the other was hanging out in the back the whole time. Never coming back to this location.
Atmosphere: 1
Service: 1
would leave 0 stars if possible. twice now, I have ordered from this location using the app, and when I go by, they are closed. lights out, door locked, and it's 8am. An HOUR into your advertised hours - no sign on the door. All smoothie king customer service things say to contact the store, and yet the store refuses to answer their phone. I went by a second time just to get my money back - still closed. Yet fully open at 5PM and won't answer the phone. I haven't gotten a response from any customer service emails - I don't want to wait a month to be reimbursed like last time.This is blatant thievery - I will never visit this location again.You should really have your employees confirm orders rather than auto-confirm. Otherwise you're just stealing.
Service: 1
Poor service. Very understaffed. Never consistent. The employee that was working was trying his best to keep up with the orders. Will not recommend location.
Restaurantji Recommends
Place my order online. Once I arrived two people waiting and one associate. I waited for almost 30 minutes. The associate was trying to keep up but the quality and cleanliness was impacted greatly. I won't be back.
Atmosphere: 1
Food: 2
Service: 1
Order is never ready when you get there. They have gotten worse as time goes on. My last time there weren’t any customers when I arrived and my order still wasn’t ready.
Trash, Trash, Trash customer service! We were never greeted when we walked in. The employee at the register just stood there with his hood on & never said a word. Another employee walked around with her Beats headphones on while she made our smoothies & was speechless. The last employee held his phone to his face the entire time. He ignored us talking to him about being on his phone and talking over ALL the ingredients. I suggest driving the extra miles to go to Floyd Rd location where they have better customer service.
Food: 2
Service: 1
I placed a mobile order but when I arrived, the doors were locked but I could see the drinks had been made. there was no sign on the door. I waited 15 minites and still no one opened the door!
Service: 1
The smoothies are amazing and their staff was outstandingly nice and understanding a good smoothie to refresh my day