Tracy and Duke was amazing and efficient, kind and courtesy! Fresh food
Atmosphere: 5
Food: 5
Service: 5
K Richards
Dear Subway Leadership,
I’m writing to formally escalate an unresolved issue regarding my order placed on October 25th. I placed the order online and stopped by the store before it was prepared to ensure the correct cheese was used, as my son has severe food allergies. Despite my efforts, the order was not prepared as specified.
1 Footlong Meatball Italian Herbs & Cheese bread, Toasted , American Cheese , More Black Pepper , More Salt , More Oregano , Less Parmesan Cheese.
1 Footlong Spicy Italian Italian Herbs & Cheese , Toasted , American Cheese , Bacon $3 , Less Lettuce , Jalapeños , Black Pepper , Salt .
After receiving the sandwiches, I noticed the cheese did not match what was requested online and in person. Out of caution, my son could not eat the food, as provolone cheese is not part of his approved diet. I contacted the store immediately and spoke with Duke, who said they were out of American cheese and that he would share my concern with Tricie, the store manager.
Although Tricie assured me she would look into the issue, I never received a follow-up. When I called again, she explained that the area manager would not authorize a refund because I did not return the sandwiches the same night. This policy seems unreasonable considering that the store failed to follow the order accurately, creating both a health and customer safety concern.
Due to this negligence, I had to purchase another meal elsewhere. I’m requesting that a refund be issued for this order and that steps be taken to ensure orders with allergy specifications are handled properly going forward.
Thank you for your time and attention to this matter.
Sincerely, K. Richards Order # 10B50FC7-25
Atmosphere: 1
Food: 1
Service: 1
Kaycee Turner
all the workers are pleasant
Atmosphere: 5
Food: 5
Service: 5
Randall Arias
Walked in at 9 Pm they don't close until 10. I was told you have to make the order online. Due to them about to close.
Atmosphere: 1
Food: 4
Service: 1
Rosalyn Witherspoon
Recently just visited and got sick. Not sure if the vegetables were old or the rotisserie chicken
Food: 1
Carolina Rincon
Excellent atention ❤️
Atmosphere: 5
Food: 5
Service: 5
courtney smith
Over charge me $15
Dominique Turner
The service at this restaurant is terrible. I've had 2 terrible experiences with them now. Once I ordered 2 sandwiches and used a gift card to pay. My husband goes to pick it up and they told him they didn't make it because they were out of chicken. So we got no food and they never refunded my gift card. I reached it to customer service online and they never got back to me. Now tonight, I ordered delivery through the app. I get all the way to checkout and it clears my entire cart and says there is an issue and try again later. This was after I checked out. So my card was charged and I'm calling the store to determine if they actually received my order since there's a charge and I just get a busy tone every time as if the phone is "off the hook." This location sucks!
Service: 1
Melanin Mona
A little black girl with dreads just has the nastiest attitude and doesn’t know what real customer service is. It’s fine if you don’t like your employment but that’s not the customers fault. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Christina Daniels
Pick up in restaurant experience was not good. They seem understaffed and frustrated.
It was Subway. I ordered what I wanted and got exactly that. I came in about 15 minutes before closing time.I kind of expected the person to be annoyed, but he was very pleasant. Thanks for treating customers the way they should be treated.
Yvonne Morris
It was about closing time like 5 mins till 10pm..but the ladies working was very sweet and made us a delicious sandwich that night. It was GREAT!!!
Parking: It was late so it was empty.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham Footlong Pro Double Protein
Roger Stephens
Excellent TasteExcellent ServiceExcellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: B L T Footlong Pro Double Protein
Tracy and Duke was amazing and efficient, kind and courtesy! Fresh food
Atmosphere: 5
Food: 5
Service: 5
Dear Subway Leadership,
I’m writing to formally escalate an unresolved issue regarding my order placed on October 25th. I placed the order online and stopped by the store before it was prepared to ensure the correct cheese was used, as my son has severe food allergies. Despite my efforts, the order was not prepared as specified.
1 Footlong Meatball
Italian Herbs & Cheese bread, Toasted , American Cheese , More Black Pepper , More Salt , More Oregano , Less Parmesan Cheese.
1 Footlong Spicy Italian
Italian Herbs & Cheese , Toasted , American Cheese , Bacon $3 , Less Lettuce , Jalapeños , Black Pepper , Salt .
After receiving the sandwiches, I noticed the cheese did not match what was requested online and in person. Out of caution, my son could not eat the food, as provolone cheese is not part of his approved diet. I contacted the store immediately and spoke with Duke, who said they were out of American cheese and that he would share my concern with Tricie, the store manager.
Although Tricie assured me she would look into the issue, I never received a follow-up. When I called again, she explained that the area manager would not authorize a refund because I did not return the sandwiches the same night. This policy seems unreasonable considering that the store failed to follow the order accurately, creating both a health and customer safety concern.
Due to this negligence, I had to purchase another meal elsewhere. I’m requesting that a refund be issued for this order and that steps be taken to ensure orders with allergy specifications are handled properly going forward.
Thank you for your time and attention to this matter.
Sincerely,
K. Richards
Order #
10B50FC7-25
Atmosphere: 1
Food: 1
Service: 1
all the workers are pleasant
Atmosphere: 5
Food: 5
Service: 5
Walked in at 9 Pm they don't close until 10. I was told you have to make the order online. Due to them about to close.
Atmosphere: 1
Food: 4
Service: 1
Recently just visited and got sick. Not sure if the vegetables were old or the rotisserie chicken
Food: 1
Excellent atention ❤️
Atmosphere: 5
Food: 5
Service: 5
Over charge me $15
The service at this restaurant is terrible. I've had 2 terrible experiences with them now. Once I ordered 2 sandwiches and used a gift card to pay. My husband goes to pick it up and they told him they didn't make it because they were out of chicken. So we got no food and they never refunded my gift card. I reached it to customer service online and they never got back to me. Now tonight, I ordered delivery through the app. I get all the way to checkout and it clears my entire cart and says there is an issue and try again later. This was after I checked out. So my card was charged and I'm calling the store to determine if they actually received my order since there's a charge and I just get a busy tone every time as if the phone is "off the hook." This location sucks!
Service: 1
A little black girl with dreads just has the nastiest attitude and doesn’t know what real customer service is. It’s fine if you don’t like your employment but that’s not the customers fault. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Pick up in restaurant experience was not good. They seem understaffed and frustrated.
Food: 4
Service: 2
Restaurantji Recommends
Great employees 👏
Atmosphere: 5
Food: 5
Service: 5
Great employees ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
It was Subway. I ordered what I wanted and got exactly that. I came in about 15 minutes before closing time.I kind of expected the person to be annoyed, but he was very pleasant. Thanks for treating customers the way they should be treated.
It was about closing time like 5 mins till 10pm..but the ladies working was very sweet and made us a delicious sandwich that night. It was GREAT!!!
Parking: It was late so it was empty.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham Footlong Pro Double Protein
Excellent TasteExcellent ServiceExcellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: B L T Footlong Pro Double Protein
Loading...