Food is great restaurant is very clean fast service.
Atmosphere: 5
Food: 5
Service: 5
Yael Chen
I love this north point location. The staff is so nice
Atmosphere: 5
Food: 5
Service: 5
JOSELYNN REYES
DID THEY CHANGE MANAGEMENT BECAUSE EVERY TIME I'M IN THE DRIVE THRU IT'S A NIGHTMARE. THERE WAS A DRINK THAT SAID (NEW RECIPE) SO I ASKED WHAT WAS IN IT NOW, AND HE SAID I DON'T KNOW? 🤨 LIKE WHAT...? FINISHED ORDERING , PULLED UP AND WAS WAITING 10 TO 15 MINUTES UNTIL HE CAME UP CHARGED ME, NO GREETING ..NOTHING JUST SAID MY TOTAL CHARGED ME AND GAVE ME MY BAG, I WAITED THERE BECAUSE I NEEDED MY RECEIPT, HE SAID IT'LL BE COUPLE MINUTES BECAUSE MY MACHINE DOESN'T WORK I SAID OKKK ( HE WAS ANNOYED THAT I SAID OK, AND DIDN'T DRIVE OFF INSTEAD) GAVE ME MY RECEIPT AND LEFT... Y'ALL NEED BETTER CUSTOMER SERVICE I LOVE PANERA BUT THE WAY THE CUSTOMER SERVICE IS 🙄 MAKES ME NOT WANT TO GO AGAIN.
Food: 3
megan edwards
I LOVE THIS PANERA LOCATION. I had a Wonderful Business meeting here. And one time I did have an issue the Manager Ms. ANGEL, WAS INCREDIABLE. (She is a true asset to the Panera Brand!) --She went above & beyond to fix my issue. ----They have a great team here & I highly recommend to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flatbread, Pizza, Broccoli Cheddar, Salad, Caesar Salad with Chicken, Caesar Salad, Toasted Garden Caprese
Daniel Sprague
The food is good, and the service, well, it’s just not what it use to be. My complaint is how loud the music is and speakers everywhere. I very RARELY work outside my home but I had to do a Zoom meeting today. I came in 15 minutes prior to my meeting and noticed the volume. Then I walked the dining room to find the quietest spot but there are so many speakers. I think for a place like this, where I am seeing people on laptops and in meetings, the volume should be turned down to almost half of what it is.
Wheelchair accessibility: Accommodating
Atmosphere: 3
Food: 4
Service: 4
David Kopsch
Good food and good service
Atmosphere: 4
Food: 4
Service: 4
Noah Cohen
Very rude worker taking orders in the drive thru
Kelli McCullar-Fuson
Main area and restrooms are clean. Food was fast and service is very friendly. Love coming to this location.
Kid-friendliness: very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad with Chicken, Cinnamon Roll
Chelsea Lance
Apparently something is really funny because I came here to order in the drive through and could not get serious service. The lady working the window had me waiting in my truck for 20 minutes while she played around with other employees. She handed me the wrong thing twice, and even rolled her eyes at me asking for something as small as a side of mayo and a spoon with my order. I also saw her put her fingernail in her mouth before I FINALLY got my spoon. Manager was a joke, and came to the window laughing to tell me after waiting 20 minutes, there was no mayo for the night. Apparently this is all appropriate for a meal that cost me 25 dollars for one person. You don’t feel like going to the back for my condiments, fine. Wasting peoples time and contaminating cutlery, unacceptable. Terrible service. DO BETTER!
Steven Flynn
Don't come after 7pm as half the menu is not available.
Every time I come here either the driver through is not operable or the wait time is too long.
Atmosphere: 4
Food: 5
Service: 1
Jessica clayborn
The customer service here is horrible ! I asked for a manager and they never came . The cashier was very rude. You should really train him on how to communicate.
Sherry Greenberg
Order bagels for my co workers with 2 tubs of plain cream cheese. When I received the order it had 2 tubs of reduced fat honey walnut cream cheese. The ticket stated it had been modified. No one ate the honey walnut cream cheese. Mostly because of nut allergies. So I was charged for these 2 tubs and I had to go buy regular cream cheese. I tried to call them 5 different time and no one answered. Some of my coworkers have had so many issues with this Panera.
Food is great restaurant is very clean fast service.
Atmosphere: 5
Food: 5
Service: 5
I love this north point location.
The staff is so nice
Atmosphere: 5
Food: 5
Service: 5
DID THEY CHANGE MANAGEMENT BECAUSE EVERY TIME I'M IN THE DRIVE THRU IT'S A NIGHTMARE. THERE WAS A DRINK THAT SAID (NEW RECIPE) SO I ASKED WHAT WAS IN IT NOW, AND HE SAID I DON'T KNOW? 🤨 LIKE WHAT...?
FINISHED ORDERING , PULLED UP AND WAS WAITING 10 TO 15 MINUTES UNTIL HE CAME UP CHARGED ME, NO GREETING ..NOTHING JUST SAID MY TOTAL CHARGED ME AND GAVE ME MY BAG, I WAITED THERE BECAUSE I NEEDED MY RECEIPT, HE SAID IT'LL BE COUPLE MINUTES BECAUSE MY MACHINE DOESN'T WORK I SAID OKKK ( HE WAS ANNOYED THAT I SAID OK, AND DIDN'T DRIVE OFF INSTEAD) GAVE ME MY RECEIPT AND LEFT... Y'ALL NEED BETTER CUSTOMER SERVICE I LOVE PANERA BUT THE WAY THE CUSTOMER SERVICE IS 🙄 MAKES ME NOT WANT TO GO AGAIN.
Food: 3
I LOVE THIS PANERA LOCATION. I had a Wonderful Business meeting here. And one time I did have an issue the Manager Ms. ANGEL, WAS INCREDIABLE. (She is a true asset to the Panera Brand!) --She went above & beyond to fix my issue. ----They have a great team here & I highly recommend to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flatbread, Pizza, Broccoli Cheddar, Salad, Caesar Salad with Chicken, Caesar Salad, Toasted Garden Caprese
The food is good, and the service, well, it’s just not what it use to be. My complaint is how loud the music is and speakers everywhere. I very RARELY work outside my home but I had to do a Zoom meeting today. I came in 15 minutes prior to my meeting and noticed the volume. Then I walked the dining room to find the quietest spot but there are so many speakers. I think for a place like this, where I am seeing people on laptops and in meetings, the volume should be turned down to almost half of what it is.
Wheelchair accessibility: Accommodating
Atmosphere: 3
Food: 4
Service: 4
Good food and good service
Atmosphere: 4
Food: 4
Service: 4
Very rude worker taking orders in the drive thru
Main area and restrooms are clean. Food was fast and service is very friendly. Love coming to this location.
Kid-friendliness: very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad with Chicken, Cinnamon Roll
Apparently something is really funny because I came here to order in the drive through and could not get serious service. The lady working the window had me waiting in my truck for 20 minutes while she played around with other employees. She handed me the wrong thing twice, and even rolled her eyes at me asking for something as small as a side of mayo and a spoon with my order. I also saw her put her fingernail in her mouth before I FINALLY got my spoon. Manager was a joke, and came to the window laughing to tell me after waiting 20 minutes, there was no mayo for the night. Apparently this is all appropriate for a meal that cost me 25 dollars for one person. You don’t feel like going to the back for my condiments, fine. Wasting peoples time and contaminating cutlery, unacceptable. Terrible service. DO BETTER!
Don't come after 7pm as half the menu is not available.
Restaurantji Recommends
My cinnamon roll came in a bag, never seen this before. It was hard as a rock, even after heating up. I could only eat the middle.
Atmosphere: 3
Food: 2
Service: 3
Hot, Fresh and Tasty takeout order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Grilled Cheese & Creamy Tomato Soup
Every time I come here either the driver through is not operable or the wait time is too long.
Atmosphere: 4
Food: 5
Service: 1
The customer service here is horrible ! I asked for a manager and they never came . The cashier was very rude. You should really train him on how to communicate.
Order bagels for my co workers with 2 tubs of plain cream cheese. When I received the order it had 2 tubs of reduced fat honey walnut cream cheese. The ticket stated it had been modified. No one ate the honey walnut cream cheese. Mostly because of nut allergies.
So I was charged for these 2 tubs and I had to go buy regular cream cheese. I tried to call them 5 different time and no one answered. Some of my coworkers have had so many issues with this Panera.
Food: 3
Service: 1
Loading...