Chili’s Grill & Bar has some of the worst customer service I’ve experienced. They have a lot of kids working there, but instead of serving customers, many of them just stand around while you wait forever for your food. It literally takes hours to get your meal, and if you speak up about it, the staff gives you attitude. The managers are no better – they’re rude and unhelpful. Definitely not worth the time or money
Atmosphere: 1
Food: 1
Service: 1
Noodlebug
I normally order the old-timer with cheese burger with fries, this time I wanted to try something different, I decided to have a surf and turf meal with loaded mashed potatoes and a side of broccoli 😤😭 the broccoli was barely warm and without seasoning, the steak was a tasteless greasy mess, the loaded mashed potatoes 👎 I'm mad at myself for not going to Longhorn next door where I know I wouldn't have been disappointed. I never had anything except burger and fries from Chillis and they're always delicious so that's why I wanted to try something else, I'll just stick to the burger and fries, and before I forget to add, I'm not sure if they were short staffed or what, but there was no greeter at the door. The atmosphere was nice, the restaurant looked clean, the food was just trash, I think they gave me that food because they hate me not sure why because they don't even know me.
RONALD SHELLY
I like it better than camp creek , so much Better,💥💥💥💥💥
2gunz Malone
I am just leaving at 12:06am.(5/31/2025) I must say Pam(server) Kayla (hostess) I hope I spelled them correctly were so kind and sweet from the moment I walked in. I appreciate their kindness and being attentive. I am leaving them a review because I know it's not easy serving guest with different personalities, and some may be demanding. Servers who do well to me do not get enough credit, so I just wanted to take the time to show love to both of these beautiful ladies. I will definitely be back, and I am grateful for the kindness they showed me
Jo and Anthony Anderson
JB was our amazing server! He was professional, friendly, helpful and very accommodating! JB assisted with giving us suggestions for our meal and drinks! He refilled our drinks and always made time to ensure we had all we needed. What a wonderful dining experience!!
Sommer Watson
Had a great time at chilis tonight! We had a phenomenal server, Pam who was the best! We got everything quickly and the food was amazing. I was too busy chowing down to get pics but the honey chipotle mozzarella sticks were fire 😮💨 we did get a triple dipper the big mouth bites were on point and I will say most chilis the fries are average but these were hot fresh crispy. Can’t wait to eat my left overs. Thank you Pam for a great night!
Goshen Home
Called for the health score. NO one even answered the phone for to go orders.
lupita rangel
came in for my birthday this evening. Got sat pretty quick dispite the restaurant being full. Order got placed at a good time. The server didnt really seem friendly. I also noticed that you have to pay for chips and salsa? Well I guess this is a fast tex-mex restaurant so what can you expect. It felt like if we were charged by asking for stuff. Everybody at the table just got 1 napkin after 20 minutes of asking for some. Aswell as for asking for salt and other condiments. The food is really good but the service is a hit or miss. The manager was very nice though and made the experience way better
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Steak, Hamburger, Triple Dipper, Chicken Pasta
Food was good. They forgot 2 meals for over 20 minutes. 4 of us were finished before last 2 got their food. Someone messed up. Food was good. Service??
Atmosphere: 4
Food: 5
Service: 3
Jameela Phillips
There has been a HUGE change in this restaurant recently and I am here for it. The service was absolutely amazing tonight. The entire staff was attentive, friendly, and fast. My drink and appetizer came out within seconds of ordering it. My food was out less than 5mins after that. This was one of the best dining experiences I’ve had in a very long time. Khalil was my server, he was amazing and the manager was pleasant as well. Great job you guys! I’ll be back.
We popped into this Chili's after a movie, and were treated to great food and service. They were busy, but the staff made it a good experience for all of us !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Joseph Parker JR
Overpriced bad service the machine at the table was broken she spent 20 mins trying to fix it rather than just taking are cards. It was a 1 hour and 20 mins total start to finish late getting back to work
Great food & Service!!
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and ready when promised.
Food: 5
Service: 5
Chili’s Grill & Bar has some of the worst customer service I’ve experienced. They have a lot of kids working there, but instead of serving customers, many of them just stand around while you wait forever for your food. It literally takes hours to get your meal, and if you speak up about it, the staff gives you attitude. The managers are no better – they’re rude and unhelpful. Definitely not worth the time or money
Atmosphere: 1
Food: 1
Service: 1
I normally order the old-timer with cheese burger with fries, this time I wanted to try something different, I decided to have a surf and turf meal with loaded mashed potatoes and a side of broccoli 😤😭 the broccoli was barely warm and without seasoning, the steak was a tasteless greasy mess, the loaded mashed potatoes 👎 I'm mad at myself for not going to Longhorn next door where I know I wouldn't have been disappointed. I never had anything except burger and fries from Chillis and they're always delicious so that's why I wanted to try something else, I'll just stick to the burger and fries, and before I forget to add, I'm not sure if they were short staffed or what, but there was no greeter at the door. The atmosphere was nice, the restaurant looked clean, the food was just trash, I think they gave me that food because they hate me not sure why because they don't even know me.
I like it better than camp creek , so much Better,💥💥💥💥💥
I am just leaving at 12:06am.(5/31/2025)
I must say Pam(server) Kayla (hostess)
I hope I spelled them correctly were so kind and sweet from the moment I walked in.
I appreciate their kindness and being attentive. I am leaving them a review because I know it's not easy serving guest with different personalities, and some may be demanding. Servers who do well to me do not get enough credit, so I just wanted to take the time to show love to both of these beautiful ladies. I will definitely be back, and I am grateful for the kindness they showed me
JB was our amazing server! He was professional, friendly, helpful and very accommodating! JB assisted with giving us suggestions for our meal and drinks! He refilled our drinks and always made time to ensure we had all we needed. What a wonderful dining experience!!
Had a great time at chilis tonight! We had a phenomenal server, Pam who was the best! We got everything quickly and the food was amazing. I was too busy chowing down to get pics but the honey chipotle mozzarella sticks were fire 😮💨 we did get a triple dipper the big mouth bites were on point and I will say most chilis the fries are average but these were hot fresh crispy. Can’t wait to eat my left overs. Thank you Pam for a great night!
Called for the health score. NO one even answered the phone for to go orders.
came in for my birthday this evening. Got sat pretty quick dispite the restaurant being full. Order got placed at a good time. The server didnt really seem friendly. I also noticed that you have to pay for chips and salsa? Well I guess this is a fast tex-mex restaurant so what can you expect. It felt like if we were charged by asking for stuff. Everybody at the table just got 1 napkin after 20 minutes of asking for some. Aswell as for asking for salt and other condiments. The food is really good but the service is a hit or miss. The manager was very nice though and made the experience way better
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Steak, Hamburger, Triple Dipper, Chicken Pasta
Restaurantji Recommends
Very nice experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fries
Food was good. They forgot 2 meals for over 20 minutes. 4 of us were finished before last 2 got their food.
Someone messed up.
Food was good. Service??
Atmosphere: 4
Food: 5
Service: 3
There has been a HUGE change in this restaurant recently and I am here for it. The service was absolutely amazing tonight. The entire staff was attentive, friendly, and fast. My drink and appetizer came out within seconds of ordering it. My food was out less than 5mins after that. This was one of the best dining experiences I’ve had in a very long time. Khalil was my server, he was amazing and the manager was pleasant as well. Great job you guys! I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Salad, Hamburger
We popped into this Chili's after a movie, and were treated to great food and service. They were busy, but the staff made it a good experience for all of us !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Overpriced bad service the machine at the table was broken she spent 20 mins trying to fix it rather than just taking are cards. It was a 1 hour and 20 mins total start to finish late getting back to work
Atmosphere: 1
Food: 3
Service: 1
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