I went to this Kroger and for some reason this store seem very unclean, specifically the floor and has an old smell. I rarely shop here; however, I did pop in to renew my car registration on the DMV kiosk. The kiosk charge a 20% fee to use it, plus $3.95 on a $20 registration fee is highway robbery. It also charges a fee for using a debit credit card. Kroger is one. of the top corporate chains controlling the cost of groceries in the U.S and I am disappointed in the pricing structure. I find the prices above average for grocery stores. This store needs a complete overhaul.
Jordan Olivia
This is the WORST CUSTOMER SERVICE KROGER EVER!!! I went into the store around 7pm I saw that my favorite bread had a “Special Sign” sticker on it. After picking it up I realized the bread was about to expire in 2 DAYS!! I finished shopping and once I rung it up I asked an associate why is this bread ringing up for full price when it’s about to be past the sell by date ( 2 days) I asked her isn’t it supposed to be on WooHoo or marked down because of the date. The supervisor played telephone with me and the associate AFTER I ASKED FOR THE SUPERVISOR 3x, after the 4th time she comes over and tell me to get a different bread off the shelf. I notified her this was the only one left of that brand I wanted. She said she can’t do anything about giving it to me for a discount because her shipment hasn’t came in yet. Unfornately that is not my problem but it’s unfair to sell customers products at FULL PRICE when the item is about to be past it’s sell by date. After going back and fourth with her stating she should honor the “Make it Right “ Policy , she took off a $1.00. Something is better than nothing but the fact of going through all of this was ridiculous.
Dee Jones
Lazy staff walking around not doing much to offer help of bagging my groceries after spending $300. I already had to scan them. Just dirty and unhelpful
Howard Malcolm
Strange as can be .
Sandy Usher (Sweet)
I was in the bathroom and 2 employees were also in there we all exit the stalls I am washing my hands one employee was messing around with her backside and then they both walked out never washing their hands one went to the deli and the other was stocking seafood very very nasty I did not finish shopping I went somewhere else
Jeanette Contreras
Allie in the deli was amazing! It was 15 minutes to close and she gladly helped us. It’s rare to get good customer service these days. She was a delight! As an over the road truck driver it is important to have cold meats for us to be able to make a meal while on the road. I hope Kroger recognizes her because she is rare! Thank you Allie in the deli department! 07/28/24
Gloria Favors
I love the store because I know where everything is and this store .
Gisha Bayless
I arrived at 12:30 to get a sandwich from the Deli. I was told that it would be 20 minutes for sliced meat. I ask why and she told me she had to put out the hot items. I then said that I want a sandwich. I was told that I couldn’t get one even though I saw all the items out. I asked why and they lady looked at me like I didn’t have the right to ask questions. She asked me to repeat my question and she said the person left the sandwich area. 12:30 is right in the middle of lunchtime. RIDICULOUS!!!
Seikeenha Logan
Always nice people we'll the last 5 outta 6 times but I can understand her frustration but I killed with kindness. You never know what people are going through. Sometimes extend grace or won't hurt you and if might change their day.
Ralph Barry
I need an electric scooter in order to shop. They had NONE available to use. My personal opinion is that it’s imperative that Kroger stores keep their electric carts charged and available for use by the public at all times. No way in hell every electric scooter in their store is being used by customers at the same time!
Today i got to purchase rancid salmon for 19.31 and because I wouldn’t want anyone else to have that experience I called the store to let them know they should check it. If I smelled it and it’s at your “fresh” seafood counter there’s absolutely no way that you didn’t. I asked for a manager and spoke with Devin Parks, he didn’t care. He said “I’ll check it out” and gave no apology for the inconvenience of me having to go to another Kroger to return it. This is why we shop at Publix, horrid experience and customer service at this Kroger, please avoid.
Link Anon
Went to Lake City Kroger in Morrow for Kroger peeled deveined peeled shrimp and the refrigerator was empty of the bag I was looking for. Asked the male the was stocking if the had any in the back and he stated “No!” So I picked another brand but continued to shop in the store. Noted the stocker watching me as I shopped! After about 15 minutes I went back to the refrigerator case and what I asked for was now in the fridge! I asked him why did he lie when I asked him earlier if he had what I asked for earlier and he stated “I thought you were talking about another Kroger brand.” I told him if that was what I wanted I would not have been asking him for anything. So I got the shrimp and went to check out this was earlier on Saturday morning before 8am but the manager Ms Hazel was in the building. I explained to her what happened and she stated she would handle it and I asked her to address it while I was present. She went to the back where the man was stocking and they were having a conversation. There was another witness to what I had asked earlier but he quickly disappeared when I came to the back. I knew the manager and the stocker were having a not so positive conversation about me and I told them if the conversation continued I would call the police and file charges for slander and the stocker said “Please do.” Now I’m looking at the manager and asking her if this is how your employees talk to the customers. She stated she would handle it! Kroger at Lake City Morrow has some of the worst customer service ever and it is not being addressed! Management is part of the problem!!!
Deja Carmichael
Ms. Teresa was so helpful & had so much patience with me since this was my first time using my WIC & she informed me on so much more than I already didn’t know anybody it. I’d choose her to be my cashier everytime if I could.
I went to this Kroger and for some reason this store seem very unclean, specifically the floor and has an old smell. I rarely shop here; however, I did pop in to renew my car registration on the DMV kiosk. The kiosk charge a 20% fee to use it, plus $3.95 on a $20 registration fee is highway robbery. It also charges a fee for using a debit credit card. Kroger is one. of the top corporate chains controlling the cost of groceries in the U.S and I am disappointed in the pricing structure. I find the prices above average for grocery stores. This store needs a complete overhaul.
This is the WORST CUSTOMER SERVICE KROGER EVER!!! I went into the store around 7pm I saw that my favorite bread had a “Special Sign” sticker on it. After picking it up I realized the bread was about to expire in 2 DAYS!! I finished shopping and once I rung it up I asked an associate why is this bread ringing up for full price when it’s about to be past the sell by date ( 2 days) I asked her isn’t it supposed to be on WooHoo or marked down because of the date. The supervisor played telephone with me and the associate AFTER I ASKED FOR THE SUPERVISOR 3x, after the 4th time she comes over and tell me to get a different bread off the shelf. I notified her this was the only one left of that brand I wanted. She said she can’t do anything about giving it to me for a discount because her shipment hasn’t came in yet. Unfornately that is not my problem but it’s unfair to sell customers products at FULL PRICE when the item is about to be past it’s sell by date. After going back and fourth with her stating she should honor the “Make it Right “ Policy , she took off a $1.00. Something is better than nothing but the fact of going through all of this was ridiculous.
Lazy staff walking around not doing much to offer help of bagging my groceries after spending $300. I already had to scan them. Just dirty and unhelpful
Strange as can be .
I was in the bathroom and 2 employees were also in there we all exit the stalls I am washing my hands one employee was messing around with her backside and then they both walked out never washing their hands one went to the deli and the other was stocking seafood very very nasty I did not finish shopping I went somewhere else
Allie in the deli was amazing! It was 15 minutes to close and she gladly helped us. It’s rare to get good customer service these days. She was a delight! As an over the road truck driver it is important to have cold meats for us to be able to make a meal while on the road. I hope Kroger recognizes her because she is rare! Thank you Allie in the deli department! 07/28/24
I love the store because I know where everything is and this store .
I arrived at 12:30 to get a sandwich from the Deli. I was told that it would be 20 minutes for sliced meat. I ask why and she told me she had to put out the hot items. I then said that I want a sandwich. I was told that I couldn’t get one even though I saw all the items out. I asked why and they lady looked at me like I didn’t have the right to ask questions. She asked me to repeat my question and she said the person left the sandwich area. 12:30 is right in the middle of lunchtime. RIDICULOUS!!!
Always nice people we'll the last 5 outta 6 times but I can understand her frustration but I killed with kindness. You never know what people are going through. Sometimes extend grace or won't hurt you and if might change their day.
I need an electric scooter in order to shop. They had NONE available to use. My personal opinion is that it’s imperative that Kroger stores keep their electric carts charged and available for use by the public at all times. No way in hell every electric scooter in their store is being used by customers at the same time!
Restaurantji Recommends
Awesome they had groceries and everything ?
In and out with everything I needed
Today i got to purchase rancid salmon for 19.31 and because I wouldn’t want anyone else to have that experience I called the store to let them know they should check it. If I smelled it and it’s at your “fresh” seafood counter there’s absolutely no way that you didn’t. I asked for a manager and spoke with Devin Parks, he didn’t care. He said “I’ll check it out” and gave no apology for the inconvenience of me having to go to another Kroger to return it. This is why we shop at Publix, horrid experience and customer service at this Kroger, please avoid.
Went to Lake City Kroger in Morrow for Kroger peeled deveined peeled shrimp and the refrigerator was empty of the bag I was looking for. Asked the male the was stocking if the had any in the back and he stated “No!” So I picked another brand but continued to shop in the store. Noted the stocker watching me as I shopped! After about 15 minutes I went back to the refrigerator case and what I asked for was now in the fridge! I asked him why did he lie when I asked him earlier if he had what I asked for earlier and he stated “I thought you were talking about another Kroger brand.” I told him if that was what I wanted I would not have been asking him for anything. So I got the shrimp and went to check out this was earlier on Saturday morning before 8am but the manager Ms Hazel was in the building. I explained to her what happened and she stated she would handle it and I asked her to address it while I was present. She went to the back where the man was stocking and they were having a conversation. There was another witness to what I had asked earlier but he quickly disappeared when I came to the back. I knew the manager and the stocker were having a not so positive conversation about me and I told them if the conversation continued I would call the police and file charges for slander and the stocker said “Please do.” Now I’m looking at the manager and asking her if this is how your employees talk to the customers. She stated she would handle it! Kroger at Lake City Morrow has some of the worst customer service ever and it is not being addressed! Management is part of the problem!!!
Ms. Teresa was so helpful & had so much patience with me since this was my first time using my WIC & she informed me on so much more than I already didn’t know anybody it. I’d choose her to be my cashier everytime if I could.
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