Michelle was extremely phenomenal! She did a great deed by providing amazing customer service. She help me place my waters in my car. She deserves a raise, she went above and beyond! Keep up the great work Michelle.
Mary W.
This store is not convenient to my neighborhood but shopping here is more enjoyable. Shelves are usually stocked. Associates are friendly and helpful. The shopping carts were badly in need of gathering and bringing inside the store.
Peachstate T.
They had me standing waiting at their deli section for almost an hour and I was first person with no line. I guess they figured my time was not valuable. They told me 20 mins. I shopped came back then waited as my other groceries melted. They were slow and I was clearly their last priority. As someone with 15 yrs in customer service experience, I thought they were horrible. Seems like they may not even have a manager. Hot Mess got to PUBLIX instead at least there you have a reason to be waiting.
Michael H.
Worst Kroger ever. Rude employees and maybe one cashier open. Store is so disorganized. Deli never opens on time at 11 a.m. store has terrible management.
Doug G.
This Kroger is located on the corner of Jonesboro Road and Harper Drive in Lake City, which sits right outside of Morrow. If you scroll through my reviews, you will see that I have reviewed many Kroger stores around the metro area and none of them have received below a 3 star rating...well that changes today. My trip to this Kroger location was just awful. I'll detail out in sections below to give more clarity on each. - Service -- Abysmal and when experienced it was rude. My visit today was for a few quick items including a sandwich and fresh veggies. I get the sandwich stand and began to wait. There was a total of 5 associates, including 2 managers behind the counter, but only one was assisting with sandwiches even though there was a line of folks. The associate at the hot bar next to the counter flat out told the sandwich fella that she was not helping him and when new customers came up to the hot bar she rudely yelled "you are going to have to wait". The Managers made eye contact with the line multiple times, but never offered to help. During the sandwich the sandwich associate ran out of veggies so he had to go to the floor to get fresh tomatoes and lettuce. He attempted to get his co-workers to help again, but they ignored him. Once I got my sandwich and was walking on the floor shopping, I encountered multiple associates and not one said anything, even the one that bumped into me. This continued at the self check register where the cashier came to clear my screen, but failed to say anything at all.- Cleanliness -- There was trash strewn all through the parking lot and that continued into the store. There wasn't one aisle I walked down that didn't have either trash or a puddle of something in it. - Condition -- This store is definitely in need of an upgrade and renovation. It is wore slap out. The floor is missing massive portions and what portions are there are stained and faded. The counters at the bakery/deli along with the wall signage is flaking and worn. The registers are dated and dirty. The exterior signage is faded and worn. Overall, this is a Kroger that I will never revisit. Today's visit was the most un-Kroger like experience I have ever had at a Kroger. I feel bad for the gentleman working the sandwich counter as he was the only one today who seemed to have any concern about the customers. It really pains me to drop a 1-star review, especially on my beloved Kroger, but it was certainly earned today.
Tee T.
No way this time Kroger's y'all know better I just needed some milk and guess what I see a dang mop hanging on top of all the milks this was Sunday at 12-1 pm and it's no way I no that mess from that mop had some stuff on there I mean health inspector where they at the mystery shoppers I see a lot of stuff in stores but omg this tops the cake the worst and nasty store ever
April H.
This is the worst Kroger. They rarely have sale items in stock except the day the sale starts and that's always a maybe. This trip was the last one for this store. I'll drive a few extra miles and go to Stockbridge. Ridiculous.
Lataysha C.
I've come to this Kroger a few times and have mixed feelings. There are times when the cashiers are friendly and their are times when they are not so friendly. It depends on the shift and who is working in the pharmacy, on efficiency. It's a crapshoot with this location.
Deeman wil
Great fresh bread
Albba R.
The doctor sent our prescriptions electronically to this pharmacy and it took us about half an hour to get there. When we asked for my prescription they said it just came through. Really it takes 30 minutes for an electric prescription? I don't think so. Then they gonna say 30 minutes to an hour wait when there was literally no one there. They took over an hour to fill out prescription and I only saw like 3 or 4 people pick up meds in that time frame. They were just hanging around there with their thumbs up their ass. They do not give no fucks at this Kroger pharmacy.
Michelle was extremely phenomenal! She did a great deed by providing amazing customer service. She help me place my waters in my car. She deserves a raise, she went above and beyond! Keep up the great work Michelle.
This store is not convenient to my neighborhood but shopping here is more enjoyable. Shelves are usually stocked. Associates are friendly and helpful. The shopping carts were badly in need of gathering and bringing inside the store.
They had me standing waiting at their deli section for almost an hour and I was first person with no line. I guess they figured my time was not valuable. They told me 20 mins. I shopped came back then waited as my other groceries melted. They were slow and I was clearly their last priority. As someone with 15 yrs in customer service experience, I thought they were horrible. Seems like they may not even have a manager. Hot Mess got to PUBLIX instead at least there you have a reason to be waiting.
Worst Kroger ever. Rude employees and maybe one cashier open. Store is so disorganized. Deli never opens on time at 11 a.m. store has terrible management.
This Kroger is located on the corner of Jonesboro Road and Harper Drive in Lake City, which sits right outside of Morrow. If you scroll through my reviews, you will see that I have reviewed many Kroger stores around the metro area and none of them have received below a 3 star rating...well that changes today. My trip to this Kroger location was just awful. I'll detail out in sections below to give more clarity on each. - Service -- Abysmal and when experienced it was rude. My visit today was for a few quick items including a sandwich and fresh veggies. I get the sandwich stand and began to wait. There was a total of 5 associates, including 2 managers behind the counter, but only one was assisting with sandwiches even though there was a line of folks. The associate at the hot bar next to the counter flat out told the sandwich fella that she was not helping him and when new customers came up to the hot bar she rudely yelled "you are going to have to wait". The Managers made eye contact with the line multiple times, but never offered to help. During the sandwich the sandwich associate ran out of veggies so he had to go to the floor to get fresh tomatoes and lettuce. He attempted to get his co-workers to help again, but they ignored him. Once I got my sandwich and was walking on the floor shopping, I encountered multiple associates and not one said anything, even the one that bumped into me. This continued at the self check register where the cashier came to clear my screen, but failed to say anything at all.- Cleanliness -- There was trash strewn all through the parking lot and that continued into the store. There wasn't one aisle I walked down that didn't have either trash or a puddle of something in it. - Condition -- This store is definitely in need of an upgrade and renovation. It is wore slap out. The floor is missing massive portions and what portions are there are stained and faded. The counters at the bakery/deli along with the wall signage is flaking and worn. The registers are dated and dirty. The exterior signage is faded and worn. Overall, this is a Kroger that I will never revisit. Today's visit was the most un-Kroger like experience I have ever had at a Kroger. I feel bad for the gentleman working the sandwich counter as he was the only one today who seemed to have any concern about the customers. It really pains me to drop a 1-star review, especially on my beloved Kroger, but it was certainly earned today.
No way this time Kroger's y'all know better I just needed some milk and guess what I see a dang mop hanging on top of all the milks this was Sunday at 12-1 pm and it's no way I no that mess from that mop had some stuff on there I mean health inspector where they at the mystery shoppers I see a lot of stuff in stores but omg this tops the cake the worst and nasty store ever
This is the worst Kroger. They rarely have sale items in stock except the day the sale starts and that's always a maybe. This trip was the last one for this store. I'll drive a few extra miles and go to Stockbridge. Ridiculous.
I've come to this Kroger a few times and have mixed feelings. There are times when the cashiers are friendly and their are times when they are not so friendly. It depends on the shift and who is working in the pharmacy, on efficiency. It's a crapshoot with this location.
Great fresh bread
The doctor sent our prescriptions electronically to this pharmacy and it took us about half an hour to get there. When we asked for my prescription they said it just came through. Really it takes 30 minutes for an electric prescription? I don't think so. Then they gonna say 30 minutes to an hour wait when there was literally no one there. They took over an hour to fill out prescription and I only saw like 3 or 4 people pick up meds in that time frame. They were just hanging around there with their thumbs up their ass. They do not give no fucks at this Kroger pharmacy.
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they have a best bank inside i like there late hours.and no monthly fees