I placed an online order for a family dinner and chose the drive-thru pickup option specifically so I wouldn’t need to get out of the car—especially since my young son was with me. I arrived early, so I fully expected a short wait for the food to finish.
When I pulled up to the window, the manager on the headset told me to pull forward “past the trash can” because the order wasn’t ready. That was fine—I understood. But after 30 minutes of waiting, still no food, no update, and no one checking on my vehicle.
I finally got my son out and went inside. I asked for the manager who spoke to me through the headset, and she casually told me that she forgot about my order. How do you forget the first car sitting in the drive-thru? A car you personally directed to pull forward?
What made it worse was her attitude—no real apology, no urgency, and she seemed almost comical about the situation. No remorse, no professionalism.
This experience was extremely frustrating and unacceptable. If customers can’t rely on basic courtesy, attentiveness, or accountability—especially from management—then something needs to change. I will not be returning until customer service is taken seriously.
-Marvin Jordan
Atmosphere: 2
Food: 3
Service: 1
Alice Gibson
First time eating here. We enjoyed it very much. Hubby was completely satisfied by the size of his pot pie. When it comes to eating out he is a very hard critic. Today he was happy. Staff greeted us when we walked in and for a group of young employees they were quiet. That made our experience even better. Will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Allbrooks
They were backed up in the drive thru. The wait time was linger than usual.
Atmosphere: 3
Food: 4
Service: 3
Michael Vance Morton, Jr.
When I got to my car and opened my box of chicken it was so hot it was steaming. This makes the chicken wet and soggy. Please turn the holding warmers temperature down to a holding temperature, not a cooking temperature.
Atmosphere: 5
Food: 2
Service: 5
James Davis
KFC is always my favorite!
Atmosphere: 5
Food: 5
Service: 5
Bethany Castleberry
45 minute wait on chicken nuggets and mashed potatoes
Cat Neely
Literally one of the worst fast food experiences I’ve had in a while. Ordered online. Walked in expecting my order to be ready, instead I waited 20 minutes while watching 8 different people walk in and get their prefers and leave. Everyone moving at a snails pace. They gave out several incomplete orders too. In the end I had to settle for another side because they didn’t have any fries ready. This place is awful. Bad customer service. Bad management. They are not prepared to be a restaurant. Go ANYWHERE else
James Perry
I purchased 3 8 piece all dark chicken (Tuesday special) and 24 biscuits. The cashier initially rang up the order completely wrong and had no idea how to fix it. Fortunately the manager on duty finally fixed that problem. You would think that 8 pieces of dark chicken would be 4 thighs and 4 drumsticks but it was mostly drumsticks. To top it off they crammed all 24 biscuits in a bucket so we wound up with a lot of mashed biscuits like the ones in the picture I’m posting. The only good things I can say is the restaurant is clean and the food tastes like it should.
Atmosphere: 3
Food: 2
Service: 1
A A
horrible had to wait a whole 1 hour for our 12 piece 😟
Atmosphere: 1
Service: 1
Debra Murrhee
Everything was great except for my unsweetened tea. It was soured.
Was there at 1145 am went in to get 2 pice of chicken the dine in had no original flavor but drive thru did I dont think that was right wasn't worth going
Atmosphere: 1
Food: 1
Service: 1
Eddie Williams
Waited for literally an hour guy at the front counter has no people skills and I watched at seven. People got their order before I did and one of those people at the same order ID because I heard it when he made the order I will not be back.
Service: 1
J Adamson
8 piece bucket of garbage
Andrew Herin
Best kfc around they know me and foods always in my hand in less than 5 minutes sometimes instant greatest kfc around these parts
I placed an online order for a family dinner and chose the drive-thru pickup option specifically so I wouldn’t need to get out of the car—especially since my young son was with me. I arrived early, so I fully expected a short wait for the food to finish.
When I pulled up to the window, the manager on the headset told me to pull forward “past the trash can” because the order wasn’t ready. That was fine—I understood. But after 30 minutes of waiting, still no food, no update, and no one checking on my vehicle.
I finally got my son out and went inside. I asked for the manager who spoke to me through the headset, and she casually told me that she forgot about my order. How do you forget the first car sitting in the drive-thru? A car you personally directed to pull forward?
What made it worse was her attitude—no real apology, no urgency, and she seemed almost comical about the situation. No remorse, no professionalism.
This experience was extremely frustrating and unacceptable. If customers can’t rely on basic courtesy, attentiveness, or accountability—especially from management—then something needs to change. I will not be returning until customer service is taken seriously.
-Marvin Jordan
Atmosphere: 2
Food: 3
Service: 1
First time eating here. We enjoyed it very much. Hubby was completely satisfied by the size of his pot pie. When it comes to eating out he is a very hard critic. Today he was happy. Staff greeted us when we walked in and for a group of young employees they were quiet. That made our experience even better. Will be coming back.
Atmosphere: 5
Food: 5
Service: 5
They were backed up in the drive thru. The wait time was linger than usual.
Atmosphere: 3
Food: 4
Service: 3
When I got to my car and opened my box of chicken it was so hot it was steaming. This makes the chicken wet and soggy. Please turn the holding warmers temperature down to a holding temperature, not a cooking temperature.
Atmosphere: 5
Food: 2
Service: 5
KFC is always my favorite!
Atmosphere: 5
Food: 5
Service: 5
45 minute wait on chicken nuggets and mashed potatoes
Literally one of the worst fast food experiences I’ve had in a while. Ordered online. Walked in expecting my order to be ready, instead I waited 20 minutes while watching 8 different people walk in and get their prefers and leave. Everyone moving at a snails pace. They gave out several incomplete orders too. In the end I had to settle for another side because they didn’t have any fries ready. This place is awful. Bad customer service. Bad management. They are not prepared to be a restaurant. Go ANYWHERE else
I purchased 3 8 piece all dark chicken (Tuesday special) and 24 biscuits. The cashier initially rang up the order completely wrong and had no idea how to fix it. Fortunately the manager on duty finally fixed that problem. You would think that 8 pieces of dark chicken would be 4 thighs and 4 drumsticks but it was mostly drumsticks. To top it off they crammed all 24 biscuits in a bucket so we wound up with a lot of mashed biscuits like the ones in the picture I’m posting. The only good things I can say is the restaurant is clean and the food tastes like it should.
Atmosphere: 3
Food: 2
Service: 1
horrible had to wait a whole 1 hour for our 12 piece 😟
Atmosphere: 1
Service: 1
Everything was great except for my unsweetened tea. It was soured.
Food: 4
Service: 5
Restaurantji Recommends
Poor customer service
Was there at 1145 am went in to get 2 pice of chicken the dine in had no original flavor but drive thru did I dont think that was right wasn't worth going
Atmosphere: 1
Food: 1
Service: 1
Waited for literally an hour guy at the front counter has no people skills and I watched at seven. People got their order before I did and one of those people at the same order ID because I heard it when he made the order I will not be back.
Service: 1
8 piece bucket of garbage
Best kfc around they know me and foods always in my hand in less than 5 minutes sometimes instant greatest kfc around these parts
Atmosphere: 5
Food: 5
Service: 5
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