Bruster's Real Ice Cream

Drink was great only problem I continuously have with this place is the people working there expect you to know the menu and what to order as if we've been raised going here every week. Being lactose intolerant this is not an enjoyable place to go cause last three times I've been the employees have been super rude about finding me a way to make a lactose free trip enjoyable there are many other places nearby who will

The customer service were outstanding

Great location and awesome staff!!!

i just got this and the ice cream was really good but i get closer towards the end of it, and i see this…..

Came here to surprise my baby with ice cream and left highly upset. My baby has high sensitivity to dairy which I informed them of and asked for non dairy. After two bites my baby refused his dessert which is unusual. He then broke out with hives all over. Please be mindful when people say theyre sensitive to dairy.

Fast attention, do not give you too much time for decide and confirm. I asked for Horchata and received Chocolate. Well, I was nice and grab my chocolate ice cream no ordered and ate. Good flavor but it need better attention

The ice cream is good. Lines sometimes long, but service generally attentive. My husband loves that they have malt. I am lactose intolerant and they advertise several dairy-free flavors. Sometimes they are out of dairy free flavors. Today they asked to put dairy milk in my milk shake with my dairy free ice cream because they ran out of plant based milk. Although I am really glad they asked, that is just not cool. It shows a lack of knowledge regarding serious food allergies and a lack of knowledge regarding their own products. As someone who has worked in the food service industry with specialty products, I expect more. Dairy free isn't a preference unfortunately, but a serious health concern for me. Some training regarding food allergies, being knowledgeable about their products and better attention to stocking products that are advertised would easily remedy this issue. I do like that they offer the dairy free ice cream, but I will definitely be more concerned about ordering a milkshake if they're not using dairy free milk and think it's okay to substitute.

$17 for 3 scoops of icecream is crazy. It's good, but not that good.

Awesome experience. The ice cream flavors and varieties of cones were all awesome, and plenty of warm memories were made. Great customer service!

Great service. Parking is a little weird but whatever. Worth the trip. 88 clean score last i checked June 2025.

Love the people and the ice cream 🥰

Love this Brusters. The employees are nice and very accommodating. Best ice cream around.

Great shakes with plenty of flavor combos too, great service

Love their ice cream!

Enjoyed the fast friendly service. Really nice southern hospitality. You can’t go wrong with Brusters