I'd like to start off by saying I worked in this industry for many years as a manager so this is more of a what you could do better review rather than an angry customer review.
I came in with my children who wanted to all place their own orders so they could be a little bit more independent so that's what we did. We placed three separate orders all ordered at the same register about one minute in between each other. The second order came out before the first order and then the third order came out since the second and third order were the same menu items I just took it as the third item (which were different) needed a little bit more time to be bagged up. The young lady up front was polite through the entire process and kept eye contact while we waited for the last order to come out, but never verbally acknowledge that we were still waiting or as far as I could tell made any attempt to see why the item hadn't came out, even though she was the one that took our orders. She was a little busy but did have some free time in between people coming in and ordering, and refilling drinks to either acknowledge us or to have checked on the order.
After 15 minutes had passed I was at the point where I was going to ask her what the issue was, while I was waiting on her to be finish up with customer she was handling I noticed that there was a bag sitting over in the pickup area with a drink that matched our order so I did the reasonable thing and walked over to check it myself, it was our order so I grabbed it and left.
Now I know she's not the one that put it there so that was someone else's mess up, but if you take an order from a customer and you still see them standing there and it's been longer than you know it should have taken at your restaurant you should proactively try to correct it before the customer brings it to your attention.
Like I said not mad, just a little aggravated by the wait time, especially since based on the ticket on the bag the order was actually finished before the second order came out, so it had been sitting over there the entire time.
Atmosphere: 4
Food: 5
Service: 2
Candice Massey
If you are going to make food please ensure your cooks have hair nets on this is the 2nd time in 2 weeks I have found hair coming out of a burrito. It’s disguising and makes me never want to go to this location again. And no not my hair because mines put up.
Atmosphere: 1
Food: 1
Service: 2
Rob Browder
The Best
Atmosphere: 5
Food: 5
Service: 5
Nicole Beyer
Chick-fil-A was clean like they always are.
Atmosphere: 4
Food: 5
Service: 5
David
I'm from out of town and I recently went over to this Chickfla for a visit, The food, service and when I had something missing from my order they graciously gave me a cookie for my in convince.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Mac \u0026 Cheese
Matthew Heeter
Its chick fli a always fast even with a line around the building
Atmosphere: 5
Food: 5
Service: 5
Tim Grubbs
I went through the drive thru. I got a #1 meal. The chicken in the sandwich was so hard and sooo thin I could hardly eat it. I’ve never had a problem with the chicken but tonight’s sandwich was disappointing!!
Atmosphere: 4
Food: 1
Service: 3
James Bomba
Kennedy was excellent at resolving the issues with our order. Super kind and helpful. Awesome staff
Atmosphere: 5
Food: 5
Service: 5
Alex A
always fast and pleasant service
Nic P
When I have time to complete a pick up order and I get to see Lexington it makes my day. He’s the sweetest kindest team member you guys have. His smile makes me smile. 😊
Stopped in for lunch on vacation staff is very friendly to children made sure my kids each had a different book. Very helpful making sure we got all our items and things we needed in a large 10 person group! Kids enjoyed the play room! It was a great stop!
Atmosphere: 5
Food: 5
Service: 5
shelia teagle
Great service, with wonderful smiles..food served in a timely manner 👍🏆👍🏆
Atmosphere: 5
Food: 5
Service: 5
Caylin Howard
This is by far the slowest Chick-fil-A in Newnan. My order was canceled while I was inside the restaurant waiting to pick it up. When I arrived, I was not greeted by the older lady at the front; she was the only one there, and no other team members were available to assist. She disappeared for quite a while, and when she finally returned, I approached her about my order. She was rude and completely unhelpful. Overall, this experience was very disappointing. I will not be returning, and I’ve already shared my feedback with corporate.
Atmosphere: 1
Food: 2
Service: 1
David Didier
Ever since covid this location has been inconvenient for dining in. They changed their entire arrangement to try not to be in contact with people. It just doesn't fit with the chain philosophy.
I'd like to start off by saying I worked in this industry for many years as a manager so this is more of a what you could do better review rather than an angry customer review.
I came in with my children who wanted to all place their own orders so they could be a little bit more independent so that's what we did. We placed three separate orders all ordered at the same register about one minute in between each other. The second order came out before the first order and then the third order came out since the second and third order were the same menu items I just took it as the third item (which were different) needed a little bit more time to be bagged up. The young lady up front was polite through the entire process and kept eye contact while we waited for the last order to come out, but never verbally acknowledge that we were still waiting or as far as I could tell made any attempt to see why the item hadn't came out, even though she was the one that took our orders. She was a little busy but did have some free time in between people coming in and ordering, and refilling drinks to either acknowledge us or to have checked on the order.
After 15 minutes had passed I was at the point where I was going to ask her what the issue was, while I was waiting on her to be finish up with customer she was handling I noticed that there was a bag sitting over in the pickup area with a drink that matched our order so I did the reasonable thing and walked over to check it myself, it was our order so I grabbed it and left.
Now I know she's not the one that put it there so that was someone else's mess up, but if you take an order from a customer and you still see them standing there and it's been longer than you know it should have taken at your restaurant you should proactively try to correct it before the customer brings it to your attention.
Like I said not mad, just a little aggravated by the wait time, especially since based on the ticket on the bag the order was actually finished before the second order came out, so it had been sitting over there the entire time.
Atmosphere: 4
Food: 5
Service: 2
If you are going to make food please ensure your cooks have hair nets on this is the 2nd time in 2 weeks I have found hair coming out of a burrito. It’s disguising and makes me never want to go to this location again. And no not my hair because mines put up.
Atmosphere: 1
Food: 1
Service: 2
The Best
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A was clean like they always are.
Atmosphere: 4
Food: 5
Service: 5
I'm from out of town and I recently went over to this Chickfla for a visit, The food, service and when I had something missing from my order they graciously gave me a cookie for my in convince.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Mac \u0026 Cheese
Its chick fli a always fast even with a line around the building
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru. I got a #1 meal. The chicken in the sandwich was so hard and sooo thin I could hardly eat it. I’ve never had a problem with the chicken but tonight’s sandwich was disappointing!!
Atmosphere: 4
Food: 1
Service: 3
Kennedy was excellent at resolving the issues with our order. Super kind and helpful. Awesome staff
Atmosphere: 5
Food: 5
Service: 5
always fast and pleasant service
When I have time to complete a pick up order and I get to see Lexington it makes my day. He’s the sweetest kindest team member you guys have. His smile makes me smile. 😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and fast!
Atmosphere: 5
Food: 5
Service: 5
Stopped in for lunch on vacation staff is very friendly to children made sure my kids each had a different book. Very helpful making sure we got all our items and things we needed in a large 10 person group! Kids enjoyed the play room! It was a great stop!
Atmosphere: 5
Food: 5
Service: 5
Great service, with wonderful smiles..food served in a timely manner 👍🏆👍🏆
Atmosphere: 5
Food: 5
Service: 5
This is by far the slowest Chick-fil-A in Newnan. My order was canceled while I was inside the restaurant waiting to pick it up. When I arrived, I was not greeted by the older lady at the front; she was the only one there, and no other team members were available to assist. She disappeared for quite a while, and when she finally returned, I approached her about my order. She was rude and completely unhelpful. Overall, this experience was very disappointing. I will not be returning, and I’ve already shared my feedback with corporate.
Atmosphere: 1
Food: 2
Service: 1
Ever since covid this location has been inconvenient for dining in. They changed their entire arrangement to try not to be in contact with people. It just doesn't fit with the chain philosophy.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Salads, Spicy Chicken Sandwich, Chick-Fil-A Grilled Chicken Club Sandwich, Spicy Chicken Sandwich Deluxe Meal, Grilled Chicken Sandwich
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