Cold Stone Creamery

This is my second time at this location since I had a good experience with the cookies make everything batter the first time. I ordered cookies make everything batter again and the going bananas (banana pudding) flavors. I was called by another employee to come on down to pay. I did that and went to have a seat. I didn’t think I needed to watch the other employee make my ice cream but I guess now I should have. I didn’t check it at the store but when I got home I realized all I got was ice cream. ( no cookies, no additives, nothing but ice cream) I think the employees should be on the same page as to what goes in what. The first employee got it spot on but the second one definitely dropped the ball. I’m so disappointed and will try another cold stone in the future.

Alise W.did an amazing job.When me and my wife walked in she had a line to the door.They were all adults and little kids . Looked like they were on a field trip. The outside dining area was completely full. Despite being extremely busy. She couldn’t have been more professional! She was cool,calm and collective. And had a smile on her face through it all.Even though she had no one else to help or assist her. And the ice cream was as good as ever!Thank you Rob Oliver

There's a reason why the reviews keep going down. This establishment has turned into the trashiest establishment in Ashley Park. The staff was rude, did not even acknowledge our existence and then when it was brought to their attention that they were being rude one of the employees rolled her eyes and stormed off running her mouth. There are better places to go to get ice cream in Newnan.

Atmosphere: 3

Food: 3

Service: 1

Friday night we decided to go for some icecream. Walked in, people were still being served and the lady behind the counter told us they were closed. I asked them what time they closed and they said 9 pm. It was a full 15 minutes before close. They had already stripped down the ice cream slabs and started full clean up. I can’t imagine the owner appreciating losing $40 over 15 minutes. My family wasn’t the only ones turned away. I wonder how many times that has happened.

Very unprofessional, employees will judge you and cuss right in front of you. You’ll know who they are once you walk in and see. Good ice cream, horrible service

Atmosphere: 1

Service: 1

I was nearby the cold stone with my pet dog today and decided to stop by. I was immediately confronted with a genuine welcome and great customer service by a lady named Ja’Nique. She represented cold stone with great passion and took my order with no hesitation. She even asked me if my dog would like a pupcup. I would’ve thought the girl was a supervisor the way she conducted business. I had no choice but to leave a tip. She deserves a promotion in my opinion because this coldstone will see my face everyday now because of that young lady!!!

The wife and I had such a great experience this past Wednesday evening (8.14.2024.) When we walked in the door we were greeted by 3 friendly faces Cameren, K'lin, and Donna. (yes I did ask them to spell there names for me) I really hope I got those right. The girls were so much fun and made us feel right at home. They were camera shy, but I will include a couple pics from our visit.
Y'all the place was spotless, the bathroom was clean, and y'all gotta try Coffee, with Reeses Cups, and caramel!!! SO GOOD!!!
⭐️⭐️⭐️⭐️⭐️ Thank you ladies for making our date!!!
we would definitely recommend this spot for a sweet little snack or yummy date night. OR ANYTIME REALLY!!!

Atmosphere: 5

Food: 5

Service: 5

Ordered 2 smoothies, each was blended for about 3 seconds. They were anything but smooth. Huge chunks of fruit and ice, no chance you'll drink them with a straw. Never coming back to this place for anything.

Atmosphere: 3

Food: 1

Service: 1

HORRIBLE. Do not go here. Look at their Yelp reviews to learn more. This place is a disgusting cruel disaster.

I recently had a disappointing experience at Cold Stone in Newnan. Unfortunately, the ice cream I purchased there left me & my mother with food poisoning. I hope the management takes this feedback seriously to ensure the well-being of their customers in the future.

Atmosphere: 1

Food: 1

Service: 1

Came here with some friends. The staff on duty (Hope B. according to the receipt) was very nice and patient. Even after I got my shake, I saw a flavor I wanted to try. She happily let me sample the Hot Mike flavor. I got the peanut butter shake and it was very sweet but quite tasty. My friends got the ice cream where the staff mixes it with toppings. Always cool to watch that.
The store is small and quaint and seemed very clean. A nice experience and would definitely come here again! Thank you Hope!

Unfortunately, didn’t snap pictures of our desserts but a receipt! Haha

Atmosphere: 5

Food: 5

Service: 5

Came here with some friends. The staff on duty (Hope B. according to the receipt) was very nice and patient. Even after I got my shake, I saw a flavor I wanted to try. She happily let me sample the Hot Mike flavor. I got the peanut butter shake and it was very sweet but quite tasty. My friends got the ice cream where the staff mixes it with toppings. Always cool to watch that.
The store is small and quaint and seemed very clean. A nice experience and would definitely come here again! Thank you Hope!

Unfortunately, didn’t snap pictures of our desserts but a receipt! Haha

Atmosphere: 5

Food: 5

Service: 5

Came here with some friends. The staff on duty (Hope B. according to the receipt) was very nice and patient. Even after I got my shake, I saw a flavor I wanted to try. She happily let me sample the Hot Mike flavor. I got the peanut butter shake and it was very sweet but quite tasty. My friends got the ice cream where the staff mixes it with toppings. Always cool to watch that.The store is small and quaint and seemed very clean. A nice experience and would definitely come here again! Thank you Hope!Unfortunately, didn’t snap pictures of our desserts but a receipt! Haha

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone

Walked around 7:57 without knowing they closed at 8pm. The two ladies behind the counter served us happily despite this. After realizing we were every food workers nightmare, we felt horrible. But the two ladies working tonight had great composure and customer service, will definitely be back way before they close next time!

Atmosphere: 5

Food: 5

Service: 5

I called to check on my cake and turns out someone put the wrong date so it was never made and the girl I spoke with sounded like she didn’t even try to pretend to care. She made one smart comment that i didn’t appreciate when I was being nicer than I could have. She said in a rude tone” I’m not the one that took the order “. Which I understand but she didn’t have to sound so rude and give such terrible customer service.

Atmosphere: 2

Food: 3

Service: 1