I needed a few things I forgot a few days prior, so I was interested in checking out a different store from Publix. Kroger owns my hometown grocery store, so I thought it would be interesting to see similarities/differences. (BTW your loyalty card from a Publix subsidiary doesn't work here, at least in my experience re: Mariano's)I know how absurd it must sound to say that the "vibes were off here." You'd wonder how to measure that objectively, which is fair. But all I can say is that it felt dingy, dirty, and sad. It didn't feel clean, bright, and open at all. The prepared food didn't look very good, and there was not much of a variety, especially for sandwiches. The produce was OK - I got some raspberries that were quite inconsistent. They might not know how to stagger or assign roles well, because there was a huge snaking line of people waiting at the checkout lane, and they finally opened up a second one well into that process.The one positive thing here is that everyone I encountered staff-wise was friendly and polite. The checkout employee was nice, and she pointed out that another employee she was talking to is her daughter! That was very cute :)
Scott A.
Why is the Kroger Pharmacy at Newnan Crossing Blvd closed an HOUR EARLY?? Did they forget about the time change?? I spoke with numerous employees and no one knows! You can't ask Custoner Service because they're closed too! A very poor performance on Kroger's part. I'm sure that I'm not the only one that couldn't pick up their prescription!! The fact that I coukdn't get it on time is causing me to feel terrible physically. I think I'm going to Pulblix from now on. Stay away from here if tyou need your prescriptions on a regular basis. Bad news @kroger #bad Kroger # time change #Idontfeellikeworking #timechangewhat
Rita P.
Nice, clean Kroger. Easy in. Easy out. Friendly employees. Good selections of name brands, store brands and specials.
Jeff M.
good place to get groceries,,,,nice safe n shops around,,,,,nice area where kroger is,,,good kroger n even have sushi where they make it on site so we sushi lovers n stop in here frequently
Marie Gelacio Marcelino
I just called Kroger Pharmacy and a very nice gentleman helped me. I wanted to transfer my prescription to Kroger from CVS because the price in Kroger is less than a third from the price in CVS even with my insurance card. Kroger accepts the free GoodRx card. I think the name of the gentleman in Kroger is Ben. He was very helpful and very patient. I thank him so much for helping me.
cliff c.
Kroger was my go to grocery store but 10 people in self checkout lines and 5 in the only 3 lanes open with cashiers-Publix nay be a bit more expensive, but service blows Kroger away!
Russell A.
I've been shopping at this location and having my prescriptions filled on their pharmacy since 2006 but ove the last year to two years, they have dramatically declined. I had to wait in excess of three days for prescriptions to be filled and when I called the pharmacy, nobody answered. To make matters worse, I called the front desk and was told that the reason they are so short staffed is because "nobody wants to work". I'm not a schmuck. I pulled all of my meds from their pharmacy to a reliable one. CVS on RT. 29. Kroger had become a joke and I could go into even more detail about how bad this location operates from what I've personally witnessed. Stay far away. Go to Publix
Cgc C.
This review is for the Pharmacy of this Kroger. This used to be a GREAT pharmacy about 5-7 years ago. There used to be an older gentleman with short gray hair and glasses who was AWESOME. Now...this pharmacy absolutely sucks. They actually have more employees now than they had historically, but they're slower than anything I've ever seen and their customer service for the most part is sub-par at best. I actually switched pharmacies to CVS just based on logistics, but switched back because on Kroger having better pricing. During this transition, someone screwed up my Rx. I questioned the lady at the Kroger pharmacy about it and she said that the Dr had changed this and that I'd have to call them to make the correction. I called my Dr (because I knew Kroger was full of junk) and they did no such thing. So instead of Kroger realizing at some point in the transfer of my Rx it got messed up and looking at my previous records...they just lied about it and blamed someone else. Today - I attempted to pickup my daughters Rx that was called in last night for a pretty bad ear infection. I go through the drive through at about 1:00pm for pick up and I'm told, "oh, they're still working on it if you'll give us 10 minutes". No...you haven't started on it is what you mean...just say it. But, I'm sitting in the drive thru, and I obviously can't sit there. So, that means I'll have to get out of line...wait...then get back in line probably for a total of close to 30 minutes. I'd be more sympathetic with the time frame if other pharmacies in the area didn't perform faster riendlier or if Kroger didn't have the staffing they do. This place moves at a snail's pace and they don't seem to really care much about customer service. Find another Pharmacy...I am.
Deborah S.
The prices just keep creeping up. A package of frozen meatballs that sold last year about 6 months ago sold for 5.99 now is now 9.99. there are many more examples. Using the pandemic to justify spiking prices for food is really bad. I writing this because of their ad showing cartoon characters singing the prices as low, low, low . No not so much.
Zaven K.
Christina, the Pharmacist, is unbelievable: knowledgeable, caring, goes out of her way to help. She is amazing!
Always great customer service, well most of tha time better selections on fresh not expired foods...tha only grocery store that I don't mind goin 2 cuz it's more like a shopping experience rather than same old grocery store experience....great job guys
Robert H.
3 minutes ago I went through the self checkout line (9/18/20 @ 12:30). One of my items wasn't showing the correct sale price. Karen S. (Maybe Kim S.) was extremely helpful. She took the time to confirm the price and quickly resolved the issue. I took notice that she was also helping many others in self checkout. It was as though she were running 6 registers at a time. She maintained a pleasant demeanor with all the customers. It is so rare to find great customer service these days and I wanted to take the opportunity to commend her efforts.
Gene L.
I walked into this Kroger the other night to witness a massive, gray rat scurrying across the floor. This thing was huge! I called to one of the workers and told them. It was late and my cupboards were bare, I decided to proceed. I will be contacting the health department about this incident. As I proceeded to checkout, a group of young workers were running around laughing, and cursing as though they were on a playground versus a place of business, which was unsettling. Then the checkout counter person stopped scanning my items and engaged in a lengthy discussion with the bagger regarding the bagger's schedule. I just stood there and waited. There were people behind me as well. I love to see young people who are willing to work for a living. Kroger does not seem to realize that some young people need more supervision until they gain a more professional demeanor that comes with experience and training. But to allow young people to have free reign is a major mistake. Some just have not been taught better at home, which is not their fault. Kroger and enhance their lives and professionalism in a very meaningful way. Kroger is responsible for the professionalism or lack hereof in their stores. I've been to other stores where young people are very professional and impressive workers. Training them is good for the store and good for the future success of this young generation as they enter the workforce.
Darnell Myers
Kroger's bakery is good, not on the level of publix but a close second with great prices
Jill F.
This Kroger is horrible.The shelf's are never fully stocked.prices are not what are listed and the young man who works the courtesy counter is extremely rude. This morning I bought a few items only to get to my car and look over my receipt to discover I had been over charged.I go back In the store to the courtesy counter to discover another customer had also been overcharged by the same cashier.The young man at the courtesy counter seemed to be upset that she and I both questioned our transactions. Although,Publix may be a little pricey I will pay a few dollars more to avoid this Kroger.
I needed a few things I forgot a few days prior, so I was interested in checking out a different store from Publix. Kroger owns my hometown grocery store, so I thought it would be interesting to see similarities/differences. (BTW your loyalty card from a Publix subsidiary doesn't work here, at least in my experience re: Mariano's)I know how absurd it must sound to say that the "vibes were off here." You'd wonder how to measure that objectively, which is fair. But all I can say is that it felt dingy, dirty, and sad. It didn't feel clean, bright, and open at all. The prepared food didn't look very good, and there was not much of a variety, especially for sandwiches. The produce was OK - I got some raspberries that were quite inconsistent. They might not know how to stagger or assign roles well, because there was a huge snaking line of people waiting at the checkout lane, and they finally opened up a second one well into that process.The one positive thing here is that everyone I encountered staff-wise was friendly and polite. The checkout employee was nice, and she pointed out that another employee she was talking to is her daughter! That was very cute :)
Why is the Kroger Pharmacy at Newnan Crossing Blvd closed an HOUR EARLY?? Did they forget about the time change?? I spoke with numerous employees and no one knows! You can't ask Custoner Service because they're closed too! A very poor performance on Kroger's part. I'm sure that I'm not the only one that couldn't pick up their prescription!! The fact that I coukdn't get it on time is causing me to feel terrible physically. I think I'm going to Pulblix from now on. Stay away from here if tyou need your prescriptions on a regular basis. Bad news @kroger #bad Kroger # time change #Idontfeellikeworking #timechangewhat
Nice, clean Kroger. Easy in. Easy out. Friendly employees. Good selections of name brands, store brands and specials.
good place to get groceries,,,,nice safe n shops around,,,,,nice area where kroger is,,,good kroger n even have sushi where they make it on site so we sushi lovers n stop in here frequently
I just called Kroger Pharmacy and a very nice gentleman helped me. I wanted to transfer my prescription to Kroger from CVS because the price in Kroger is less than a third from the price in CVS even with my insurance card. Kroger accepts the free GoodRx card. I think the name of the gentleman in Kroger is Ben. He was very helpful and very patient. I thank him so much for helping me.
Kroger was my go to grocery store but 10 people in self checkout lines and 5 in the only 3 lanes open with cashiers-Publix nay be a bit more expensive, but service blows Kroger away!
I've been shopping at this location and having my prescriptions filled on their pharmacy since 2006 but ove the last year to two years, they have dramatically declined. I had to wait in excess of three days for prescriptions to be filled and when I called the pharmacy, nobody answered. To make matters worse, I called the front desk and was told that the reason they are so short staffed is because "nobody wants to work". I'm not a schmuck. I pulled all of my meds from their pharmacy to a reliable one. CVS on RT. 29. Kroger had become a joke and I could go into even more detail about how bad this location operates from what I've personally witnessed. Stay far away. Go to Publix
This review is for the Pharmacy of this Kroger. This used to be a GREAT pharmacy about 5-7 years ago. There used to be an older gentleman with short gray hair and glasses who was AWESOME. Now...this pharmacy absolutely sucks. They actually have more employees now than they had historically, but they're slower than anything I've ever seen and their customer service for the most part is sub-par at best. I actually switched pharmacies to CVS just based on logistics, but switched back because on Kroger having better pricing. During this transition, someone screwed up my Rx. I questioned the lady at the Kroger pharmacy about it and she said that the Dr had changed this and that I'd have to call them to make the correction. I called my Dr (because I knew Kroger was full of junk) and they did no such thing. So instead of Kroger realizing at some point in the transfer of my Rx it got messed up and looking at my previous records...they just lied about it and blamed someone else. Today - I attempted to pickup my daughters Rx that was called in last night for a pretty bad ear infection. I go through the drive through at about 1:00pm for pick up and I'm told, "oh, they're still working on it if you'll give us 10 minutes". No...you haven't started on it is what you mean...just say it. But, I'm sitting in the drive thru, and I obviously can't sit there. So, that means I'll have to get out of line...wait...then get back in line probably for a total of close to 30 minutes. I'd be more sympathetic with the time frame if other pharmacies in the area didn't perform faster riendlier or if Kroger didn't have the staffing they do. This place moves at a snail's pace and they don't seem to really care much about customer service. Find another Pharmacy...I am.
The prices just keep creeping up. A package of frozen meatballs that sold last year about 6 months ago sold for 5.99 now is now 9.99. there are many more examples. Using the pandemic to justify spiking prices for food is really bad. I writing this because of their ad showing cartoon characters singing the prices as low, low, low . No not so much.
Christina, the Pharmacist, is unbelievable: knowledgeable, caring, goes out of her way to help. She is amazing!
Restaurantji Recommends
Always great customer service, well most of tha time better selections on fresh not expired foods...tha only grocery store that I don't mind goin 2 cuz it's more like a shopping experience rather than same old grocery store experience....great job guys
3 minutes ago I went through the self checkout line (9/18/20 @ 12:30). One of my items wasn't showing the correct sale price. Karen S. (Maybe Kim S.) was extremely helpful. She took the time to confirm the price and quickly resolved the issue. I took notice that she was also helping many others in self checkout. It was as though she were running 6 registers at a time. She maintained a pleasant demeanor with all the customers. It is so rare to find great customer service these days and I wanted to take the opportunity to commend her efforts.
I walked into this Kroger the other night to witness a massive, gray rat scurrying across the floor. This thing was huge! I called to one of the workers and told them. It was late and my cupboards were bare, I decided to proceed. I will be contacting the health department about this incident. As I proceeded to checkout, a group of young workers were running around laughing, and cursing as though they were on a playground versus a place of business, which was unsettling. Then the checkout counter person stopped scanning my items and engaged in a lengthy discussion with the bagger regarding the bagger's schedule. I just stood there and waited. There were people behind me as well. I love to see young people who are willing to work for a living. Kroger does not seem to realize that some young people need more supervision until they gain a more professional demeanor that comes with experience and training. But to allow young people to have free reign is a major mistake. Some just have not been taught better at home, which is not their fault. Kroger and enhance their lives and professionalism in a very meaningful way. Kroger is responsible for the professionalism or lack hereof in their stores. I've been to other stores where young people are very professional and impressive workers. Training them is good for the store and good for the future success of this young generation as they enter the workforce.
Kroger's bakery is good, not on the level of publix but a close second with great prices
This Kroger is horrible.The shelf's are never fully stocked.prices are not what are listed and the young man who works the courtesy counter is extremely rude. This morning I bought a few items only to get to my car and look over my receipt to discover I had been over charged.I go back In the store to the courtesy counter to discover another customer had also been overcharged by the same cashier.The young man at the courtesy counter seemed to be upset that she and I both questioned our transactions. Although,Publix may be a little pricey I will pay a few dollars more to avoid this Kroger.