Fully-staffed Closed Early Ignoring App Orders Already Placed and Left Several Cars just waiting at the drive-thru for 10 minutes with no response until turning off the lights.
Our McDonald's has hours on the door until 11pm but online and on the app it notes midnight. I have a confirmed mobile order at 10:54 right when I pulled up to the drive through to pick up my food (only a Coke and fries my kid wanted). The 6 people inside had ignored two cars (including mine) at the drive-thru lanes. In the next 6 minutes 3 more cars got in line at the drive through.
Nobody responded to us at the drive-thru, nor even attempted to tell us they were closed. At 11pm they started turning off the inside lights. At about 11:05 several cars backed up and left.
I tried to see if there's a way to cancel my order on the app, but there wasn't. I pulled around to the front and saw one worker eating, one taking up trash but 4 others were just milling about. When the person at the front eating answered my knock, he said he checked and my online order wasn't showing, so I asked for the manager's name and phone number but nobody came back.
The workers inside all made a few non-essential passes behind the register and cook area to glance out at me, but withlut a purpose, just doubling back to where they started.
It's bad enough to close early but pisses customers off when they just let you sit there. I'm also out the cost of my order and just plain mad that they would choose to close early and just mill about inside while ignoring customers who were waiting at the drive-thru.
At one point I saw some lady who appeared to be the shift manager also look out towards me but like everyone else just sort of had a smirk on her face and wanted to see the pissed off customer. Corporate apologized forwarded the feedback to the owner, who never responded.
The app and website posted open until midnight but they decided, fully-staffed to close at 10:53 pm and not even have the courtesy to tell customers waiting that they're closed.
Atmosphere: 1
Food: 3
Service: 1
Michael Mobley III
Ordered 2 mcchickens and a small fry and pretty sure I’ve got food poisoning. Very unfortunate visit here will never be back
Food: 1
Service: 1
Doug Renz
Sloooooooooooow!!!!
Still slow!!
Atmosphere: 1
Food: 1
Service: 1
Riley Bear
Website says they should be open until.. they always close before 11pm
Atmosphere: 2
Food: 2
Service: 1
Delilah
Very polite associates and food always hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Diamond Cutt
Friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Amanda Faulkner
Amazing customer service, good fresh food. The manager puts customer 1st. Very friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Eddie Hipps
Frappe machine is always broke
Jared Anderson
They slid me a sprite
Atmosphere: 5
Food: 5
Service: 5
Marla Bassette
Worst place to order a pizza EVER!!! It took over 2 hours to get a pizza from 1 mile away. NEVER EVER USE THIS LOCATION.
He gave me 4 sauces for 40 nuggets and 2 large fries and then when I asked for 1-2 more sauce packets he laughed directly in my face and said I had "enough". I was so confused I felt like I was asking for something super ridiculous. ??????? Cartoon behavior
Fully-staffed Closed Early Ignoring App Orders
Already Placed and Left Several Cars just
waiting at the drive-thru for 10 minutes with no response until turning off the lights.
Our McDonald's has hours on the door until 11pm but online and on the app it notes midnight. I have a confirmed mobile order at 10:54 right when I pulled up to the drive through to pick up my food (only a Coke and fries my kid wanted). The 6 people inside had ignored two cars (including mine) at the drive-thru lanes. In the next 6 minutes 3 more cars got in line at the drive through.
Nobody responded to us at the drive-thru, nor
even attempted to tell us they were closed. At
11pm they started turning off the inside lights. At about 11:05 several cars backed up and left.
I tried to see if there's a way to cancel my order on the app, but there wasn't. I pulled around to the front and saw one worker eating, one taking up trash but 4 others were just milling about. When the person at the front eating answered my knock, he said he checked and my online order wasn't showing, so I asked for the manager's name and phone number but nobody came back.
The workers inside all made a few non-essential passes behind the register and cook area to glance out at me, but withlut a purpose, just doubling back to where they started.
It's bad enough to close early but pisses
customers off when they just let you sit there. I'm also out the cost of my order and just plain mad that they would choose to close early and just mill about inside while ignoring customers who were waiting at the drive-thru.
At one point I saw some lady who appeared to be the shift manager also look out towards me but like everyone else just sort of had a smirk on her face and wanted to see the pissed off customer. Corporate apologized forwarded the feedback to the owner, who never responded.
The app and website posted open until midnight but they decided, fully-staffed to close at 10:53 pm and not even have the courtesy to tell customers waiting that they're closed.
Atmosphere: 1
Food: 3
Service: 1
Ordered 2 mcchickens and a small fry and pretty sure I’ve got food poisoning. Very unfortunate visit here will never be back
Food: 1
Service: 1
Sloooooooooooow!!!!
Still slow!!
Atmosphere: 1
Food: 1
Service: 1
Website says they should be open until.. they always close before 11pm
Atmosphere: 2
Food: 2
Service: 1
Very polite associates and food always hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service, good fresh food. The manager puts customer 1st. Very friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Frappe machine is always broke
They slid me a sprite
Atmosphere: 5
Food: 5
Service: 5
Worst place to order a pizza EVER!!! It took over 2 hours to get a pizza from 1 mile away. NEVER EVER USE THIS LOCATION.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Coffee only
Quick service.
Atmosphere: 3
Food: 4
Service: 4
Bad cheap food
Atmosphere: 3
Food: 3
Service: 3
Stopped in for a kids hamburger meal.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hamburger, French Fries
He gave me 4 sauces for 40 nuggets and 2 large fries and then when I asked for 1-2 more sauce packets he laughed directly in my face and said I had "enough". I was so confused I felt like I was asking for something super ridiculous. ??????? Cartoon behavior
Atmosphere: 1
Food: 1
Service: 1
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