I had to come back and edit my previous review as this Subway has continued to go down hill for quite some time now. I didn't think it could get worse but ownership seems to be a serious issue. I attempted to contact the owner or have them contact me but no response. The rude as can be female manager refuses to give contact information or give the owner a message to contact me. I wanted to give them a chance before leaving a bad review but it seems the manager could care less. So here is your rating. If the owner has the ability to read, please reach out to me, I would love to discuss your the business practices that are going on in your establishment. Every employee I have encountered has blamed you for these practices and they hang up and say you can't be reached. I even left my name and number but you failed to respond. It seems you're manager is rude and nasty as other reviews verify. Since you seem to be a ghost i will attempt to contact corporate and social media. Not a very professional way to run a business. More to follow......
Atmosphere: 2
Food: 2
Service: 1
Jay “Jay” Schaab
Absolutely Abysmal Takeout Service – Don't Bother Ordering Ahead! My recent experience with Subway was infuriating and a complete waste of my time. I placed a takeout order online, expecting a quick and convenient pick-up. Instead, I arrived at the store and watched in disbelief as the staff proceeded to help no fewer than FIFTEEN walk-in customers while my pre-ordered meal sat completely ignored. I stood there, patiently at first, then increasingly frustrated, making eye contact, and even subtly trying to get their attention by getting in line, only to be completely overlooked and then told me getting in line wouldn't help. It was as if my order simply didn't exist or held no priority whatsoever. What's the point of offering online ordering if you're going to treat those customers as second-class citizens, forcing them to wait indefinitely while new orders are churned out? By the time they finally (and begrudgingly) acknowledged my presence and started making my order, the experience was thoroughly soured. The food itself, when I finally got it, was just typical Subway – nothing special enough to warrant such an infuriating wait and shocking lack of customer service. If you're thinking of ordering Subway for takeout, save yourself the frustration and just walk in. Better yet, find somewhere that actually respects your time and commitment to ordering ahead. I certainly won't be returning to this location, and I'll be thinking twice about Subway in general after this disgraceful display.
Atmosphere: 1
Food: 2
Service: 1
Nick Yates
Rude service
Atmosphere: 2
Food: 5
Service: 1
Christian Conversations with Kids -CCK
Good 👍🏾😊 the cookies were SOOOOOOOOO
Atmosphere: 5
Food: 4
Service: 4
Mercurious Kids
Good 👍🏾😊 the cookies were SOOOOOOOOO AMAZING
Atmosphere: 5
Food: 4
Service: 4
Kevin McAlpin
Overall good.
Atmosphere: 5
Food: 5
Service: 5
A J
***POOR CUSTOMER SERVICE ***On 2/28/24 around 5 pm, I visited the store. There were other customers in line before me with multiple orders, so I waited atleast 10-15 mins. When I finally got to the counter, the lady started making online orders without acknowledging my presence. I watched her make a pizza and 3 subs, patiently. The other lady finished cashing out the customer in front of me, came towards me and started making another pizza, meanwhile, I still haven't been acknowledged. She then proceeds to grab sub bread and I finally ask, excuse me, how many more subs do you have to make? Without looking up, she says, 3 more... After patiently waiting 10-15 mins for the customers in front of me and standing there another 5 mins watching them make 3 online subs and 2 pizzas (plus the 3 subs she was about to make), without proper acknowledgement, I still said, "ok, thank you" and left the store. It was not about the wait, it was about the lack of acknowledgement and communication... You guys need a training class in customer service or some new friendly faces. Those 2 ladies were the worst, smh
Atmosphere: 1
Food: 4
Service: 1
P CHANG
Subway that actually takes the coupon!!!!
Atmosphere: 5
Food: 5
Service: 4
Calvert Chappell
The manager wiped her nose and ask me what I wanted and got mad when I ask her to wash her hands and change her gloves, looked at me up/down and refused to give the information of the Owner. 2344-B US-29 Newnan, Georgia 30263
Dietary restrictions: Unfortunately I did get an food because the Manager on duty wiped nose with her fore arm and gloves I was completely grossed out and ask her to was her hands and change her gloves and sent a employee to talk to me instead of doing what she is supposed do as a supervisor of that store
Atmosphere: 3
Service: 1
Starkid 1236
I recently dined at this Subway, and I must express my disappointment with the service I received. While the food itself was decent, the overall experience was marred by the rude and unprofessional behavior of the staff.Upon entering the restaurant, I was greeted with a complete lack of courtesy from the employees. They seemed disinterested in providing any sort of friendly service, and their demeanor was downright rude. It was as if they were doing me a favor by taking my order, which left a sour taste in my mouth right from the start.Despite the poor attitude, I proceeded to order my sandwich. I have to admit that the food quality itself was satisfactory. The ingredients were fresh, the bread was adequately toasted, and the overall taste was enjoyable. However, even the good food couldn't compensate for the appalling service I encountered.To end this review, while the food at this Subway location was passable, the abysmal service overshadowed any positive aspects. The rude behavior of the staff, their dismissive attitude, and the general lack of professionalism were simply unacceptable. I urge the management to address these issues promptly, as it is essential to provide customers with both good food and a respectful dining environment. Until significant improvements are made in the service department, I regretfully cannot recommend this particular Subway branch.Just. Awful. Service.
Foods fresh the night crew there are very friendly and patient and the place is clean. However since subway hit the refresh button the prices have went up but overall I'll recommend this subway.
Redd Savage
Foods fresh the night crew there are very friendly and patient and the place is clean. However since subway hit the refresh button the prices have went up but overall I'll recommend this subway.
Bo Duncan
We work all over and eat subway ALOT. This one here in Madras is my favorite one. Very quick service by extremely friendly people. We ALWAYS leave a tip!!
I had to come back and edit my previous review as this Subway has continued to go down hill for quite some time now. I didn't think it could get worse but ownership seems to be a serious issue. I attempted to contact the owner or have them contact me but no response. The rude as can be female manager refuses to give contact information or give the owner a message to contact me. I wanted to give them a chance before leaving a bad review but it seems the manager could care less. So here is your rating. If the owner has the ability to read, please reach out to me, I would love to discuss your the business practices that are going on in your establishment. Every employee I have encountered has blamed you for these practices and they hang up and say you can't be reached. I even left my name and number but you failed to respond. It seems you're manager is rude and nasty as other reviews verify. Since you seem to be a ghost i will attempt to contact corporate and social media. Not a very professional way to run a business. More to follow......
Atmosphere: 2
Food: 2
Service: 1
Absolutely Abysmal Takeout Service – Don't Bother Ordering Ahead!
My recent experience with Subway was infuriating and a complete waste of my time. I placed a takeout order online, expecting a quick and convenient pick-up. Instead, I arrived at the store and watched in disbelief as the staff proceeded to help no fewer than FIFTEEN walk-in customers while my pre-ordered meal sat completely ignored.
I stood there, patiently at first, then increasingly frustrated, making eye contact, and even subtly trying to get their attention by getting in line, only to be completely overlooked and then told me getting in line wouldn't help. It was as if my order simply didn't exist or held no priority whatsoever. What's the point of offering online ordering if you're going to treat those customers as second-class citizens, forcing them to wait indefinitely while new orders are churned out?
By the time they finally (and begrudgingly) acknowledged my presence and started making my order, the experience was thoroughly soured. The food itself, when I finally got it, was just typical Subway – nothing special enough to warrant such an infuriating wait and shocking lack of customer service.
If you're thinking of ordering Subway for takeout, save yourself the frustration and just walk in. Better yet, find somewhere that actually respects your time and commitment to ordering ahead. I certainly won't be returning to this location, and I'll be thinking twice about Subway in general after this disgraceful display.
Atmosphere: 1
Food: 2
Service: 1
Rude service
Atmosphere: 2
Food: 5
Service: 1
Good 👍🏾😊 the cookies were SOOOOOOOOO
Atmosphere: 5
Food: 4
Service: 4
Good 👍🏾😊 the cookies were SOOOOOOOOO
AMAZING
Atmosphere: 5
Food: 4
Service: 4
Overall good.
Atmosphere: 5
Food: 5
Service: 5
***POOR CUSTOMER SERVICE ***On 2/28/24 around 5 pm, I visited the store. There were other customers in line before me with multiple orders, so I waited atleast 10-15 mins. When I finally got to the counter, the lady started making online orders without acknowledging my presence. I watched her make a pizza and 3 subs, patiently. The other lady finished cashing out the customer in front of me, came towards me and started making another pizza, meanwhile, I still haven't been acknowledged. She then proceeds to grab sub bread and I finally ask, excuse me, how many more subs do you have to make? Without looking up, she says, 3 more... After patiently waiting 10-15 mins for the customers in front of me and standing there another 5 mins watching them make 3 online subs and 2 pizzas (plus the 3 subs she was about to make), without proper acknowledgement, I still said, "ok, thank you" and left the store. It was not about the wait, it was about the lack of acknowledgement and communication... You guys need a training class in customer service or some new friendly faces. Those 2 ladies were the worst, smh
Atmosphere: 1
Food: 4
Service: 1
Subway that actually takes the coupon!!!!
Atmosphere: 5
Food: 5
Service: 4
The manager wiped her nose and ask me what I wanted and got mad when I ask her to wash her hands and change her gloves, looked at me up/down and refused to give the information of the Owner. 2344-B US-29 Newnan, Georgia 30263
Dietary restrictions: Unfortunately I did get an food because the Manager on duty wiped nose with her fore arm and gloves I was completely grossed out and ask her to was her hands and change her gloves and sent a employee to talk to me instead of doing what she is supposed do as a supervisor of that store
Atmosphere: 3
Service: 1
I recently dined at this Subway, and I must express my disappointment with the service I received. While the food itself was decent, the overall experience was marred by the rude and unprofessional behavior of the staff.Upon entering the restaurant, I was greeted with a complete lack of courtesy from the employees. They seemed disinterested in providing any sort of friendly service, and their demeanor was downright rude. It was as if they were doing me a favor by taking my order, which left a sour taste in my mouth right from the start.Despite the poor attitude, I proceeded to order my sandwich. I have to admit that the food quality itself was satisfactory. The ingredients were fresh, the bread was adequately toasted, and the overall taste was enjoyable. However, even the good food couldn't compensate for the appalling service I encountered.To end this review, while the food at this Subway location was passable, the abysmal service overshadowed any positive aspects. The rude behavior of the staff, their dismissive attitude, and the general lack of professionalism were simply unacceptable. I urge the management to address these issues promptly, as it is essential to provide customers with both good food and a respectful dining environment. Until significant improvements are made in the service department, I regretfully cannot recommend this particular Subway branch.Just. Awful. Service.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
ordered online! they are always so nice to us!
Vegetarian options: many vegetarian options!
Foods fresh the night crew there are very friendly and patient and the place is clean. However since subway hit the refresh button the prices have went up but overall I'll recommend this subway.
Foods fresh the night crew there are very friendly and patient and the place is clean. However since subway hit the refresh button the prices have went up but overall I'll recommend this subway.
We work all over and eat subway ALOT. This one here in Madras is my favorite one. Very quick service by extremely friendly people. We ALWAYS leave a tip!!
I love this place. The food and the people
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