This location sucks. I live fairly close to it. I decided I wanted a smoothie so I checked their hours. I placed an order about 30 minutes until they close up. The driver for grubhub was 1 minute from their store when grubhub calls me and tells me the place is closed. I'm like, that's weird. They closed 30 minutes earlier than their google listing? Insane how a place can be given so many chances by local people and still come up short. Take your money elsewhere and don't support a franchise with a bad owner and bad practices.
Service: 1
Jane zheng
They tried to upsale an 8 years old . The 8 years old wanted a banana split, but adding the gummie bear without telling him it will be three dollars extra. Dirty business
Atmosphere: 1
Food: 1
Service: 1
Rob Houser
They don’t make the expensive ice cream dishes properly. Chocolate sauce instead of fudge. Won’t go back.
Atmosphere: 2
Food: 1
Service: 2
Randy Gibson
I would never go to this place for anythingThe dude there can't speak English and he just hung up on me.
Ben Yang
The price at this location is doubled compared to other baskin robbins. And the server gives a tiny scope, a total ripped off. Will not go to this location
Atmosphere: 1
Food: 4
Service: 1
Lara Tran
We went for ice creams around 7 pm on Sunday. The place is small but it was quiet when we got there. It must be a safe place as we saw a man working with his laptop on the table next to us. There were two Indian men serving at the counter. The service was okay. One thing I didn’t like was that the restrooms were locked and when I asked, one of the two man told me to go to the men restroom. The WC was clean, though.The ice creams were good and frozen, and there were a lot of varieties. A few people bought ice creams home.
Joshua Sloane
They close the doors and lock them and tell people they need to use the drive through but don’t have a list of ice cream flavors. If they are open until 11 there is no excuse for not making sure that people know what can be ordered. We have been here twice. The first time was after 10 so it is understandable that they may only allow for drive through orders but the second time was at 8:45. Never going to this location again since they can’t seem to get it together. Also as some of the other reviews have said it is not the cleanest location.
Carle Wahyudi
Ordered two milkshakes, didn't listen to the reviews. They were like drinking pure milk. I should have taken them back, but didn't, that's on me. Listen to the reviews, don't go there!
Dale Lee
Very poor customer service and one of the worker scans a coupon and takes it off for a different product.
Lynn Ta
I ordered an iced latte with an extra shot of espresso. I think the owner tried to skimp and gave me an iced coffee. It tastes nothing like how other Dunkin locations make it. Learn to make the drinks correctly. You're a franchise for goodness sakes. I should have checked the reviews first before ordering at this location. I literally paid $6 for a watered down, nasty coffee with ice. There was definitely no espresso and no extra shot like I paid for. Shame.
Ordered a birthday cake for my child, next day was told via text that they wouldn't be able to complete the order. My card was still charged and charge has yet to be reimbursed after almost one week.
Shanlyn Reed
Multiple times this location has not had the ordered items in the shop and my order had to be canceled. Maybe the uber eats menu should be updated with products that are actually available.
Michael R.
Ice cream is good because it's B-R. But place is not clean. Not sure why the worker decided to turn off the freezer lights as we were choosing our ice cream. That was just rude or inconsiderate. Maybe they didn't want us to spend our money there. Outside seating area is very nasty, cigarette butts everywhere, trash etc. Not very good for children. Wish we had another B-R in PTC that cares about their store.
Alan Fowler
Served the person that walked in in front of me while closing early and told me “bro no” as I walked in.
OnyxIgnis
Says open 24 hours. Door says they close at 12am. Door was locked and employees cleaning store at 11:00 disappointing.
This location sucks. I live fairly close to it. I decided I wanted a smoothie so I checked their hours. I placed an order about 30 minutes until they close up. The driver for grubhub was 1 minute from their store when grubhub calls me and tells me the place is closed. I'm like, that's weird. They closed 30 minutes earlier than their google listing? Insane how a place can be given so many chances by local people and still come up short. Take your money elsewhere and don't support a franchise with a bad owner and bad practices.
Service: 1
They tried to upsale an 8 years old . The 8 years old wanted a banana split, but adding the gummie bear without telling him it will be three dollars extra. Dirty business
Atmosphere: 1
Food: 1
Service: 1
They don’t make the expensive ice cream dishes properly. Chocolate sauce instead of fudge. Won’t go back.
Atmosphere: 2
Food: 1
Service: 2
I would never go to this place for anythingThe dude there can't speak English and he just hung up on me.
The price at this location is doubled compared to other baskin robbins. And the server gives a tiny scope, a total ripped off. Will not go to this location
Atmosphere: 1
Food: 4
Service: 1
We went for ice creams around 7 pm on Sunday. The place is small but it was quiet when we got there. It must be a safe place as we saw a man working with his laptop on the table next to us. There were two Indian men serving at the counter. The service was okay. One thing I didn’t like was that the restrooms were locked and when I asked, one of the two man told me to go to the men restroom. The WC was clean, though.The ice creams were good and frozen, and there were a lot of varieties. A few people bought ice creams home.
They close the doors and lock them and tell people they need to use the drive through but don’t have a list of ice cream flavors. If they are open until 11 there is no excuse for not making sure that people know what can be ordered. We have been here twice. The first time was after 10 so it is understandable that they may only allow for drive through orders but the second time was at 8:45. Never going to this location again since they can’t seem to get it together. Also as some of the other reviews have said it is not the cleanest location.
Ordered two milkshakes, didn't listen to the reviews. They were like drinking pure milk. I should have taken them back, but didn't, that's on me. Listen to the reviews, don't go there!
Very poor customer service and one of the worker scans a coupon and takes it off for a different product.
I ordered an iced latte with an extra shot of espresso. I think the owner tried to skimp and gave me an iced coffee. It tastes nothing like how other Dunkin locations make it. Learn to make the drinks correctly. You're a franchise for goodness sakes. I should have checked the reviews first before ordering at this location. I literally paid $6 for a watered down, nasty coffee with ice. There was definitely no espresso and no extra shot like I paid for. Shame.
Restaurantji Recommends
Ordered a birthday cake for my child, next day was told via text that they wouldn't be able to complete the order. My card was still charged and charge has yet to be reimbursed after almost one week.
Multiple times this location has not had the ordered items in the shop and my order had to be canceled. Maybe the uber eats menu should be updated with products that are actually available.
Ice cream is good because it's B-R. But place is not clean. Not sure why the worker decided to turn off the freezer lights as we were choosing our ice cream. That was just rude or inconsiderate. Maybe they didn't want us to spend our money there. Outside seating area is very nasty, cigarette butts everywhere, trash etc. Not very good for children. Wish we had another B-R in PTC that cares about their store.
Served the person that walked in in front of me while closing early and told me “bro no” as I walked in.
Says open 24 hours. Door says they close at 12am. Door was locked and employees cleaning store at 11:00 disappointing.