Bruster's Real Ice Cream

I pull up to the order box at 9:45pm, yes I know it's 15 minutes until close, but that means they're not closed, I still have 15 minutes. The girl says "What so you want?" As if I offended her. No "Hello", no "Welcome to Brusters", or any other type of greeting. As if paying $7 for a milkshake weren't bad enough, I also have to deal with inconsiderate people, who I've decided i want to give my money to. I'm a customer. I'm the reason you have a job. Everyone is just so entitled these days. I won't be returning.

Service: 1

My recent experience with an employee named Amaia or Ameia (I regret not recalling the exact spelling) was truly exceptional. She exhibited remarkable dedication, going well beyond standard expectations to ensure my order was handled flawlessly. In an extraordinary act of kindness, she even offered to cover the cost herself when I mentioned I had lost my wallet. Interestingly, she seemed to radiate a subtle green aura, adding a curious, almost ethereal quality to her presence. Although there was a slight concern regarding her personal scent, her professionalism and unwavering commitment to customer satisfaction easily compensated for it. I highly recommend visiting this location when she is working, as her service elevates the entire experience.

Atmosphere: 5

Food: 5

Service: 5

Customer service was good and my order was perfectly made

Atmosphere: 5

Food: 5

Service: 5

Asked for a small waffle, but it was too big ?

Atmosphere: 5

Food: 4

Service: 5

Delicious..?

Kid-friendliness: It's a place where every child wants to be ?✌

Please confirm the opening time as I just passed by (it's 11:10) and it's closed.

I came here to pick-up an order on 7/3/24 at 8:45pm. There were no customers there except one car in the drive-thru. I went to the walk-up window for pick-ups and knocked. No one responded. I then stood at the order window. The workers just stared at me, then looked away.

I left. I think it goes without saying that it’s unprofessional to not acknowledge nor bother to say one moment to someone walking up to your business. Resulting in me canceling the order and someone else needing to pick-up the order PLUS losing a potential customer in me because I’ll never go back there if this is how you treat people.

Will take my money elsewhere.

Service: 1

You can never go wrong with Bruster’s. Its been a staple in my home for years. I love how they recently added benches by the parking lot to enjoy your ice cream. I have always wondered, why not add a sink outside to rinse your hands off after enjoying a delicious cone at Brusters?

Vegetarian options: They offer Vegan ice cream flavors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dirt Sundae, Banana Split

Usually dont have too much of a problem because I order the same thing everytime but I tried ordering their cherry garcia, not a flavor worth purchasing from them.

The ice cream is super delicious, paired with the crispy biscuits, it’s great 🥰Thank you.

Atmosphere: 5

Food: 5

Service: 5

Pricey but okay. Long wait time, and out of flavors every time.

Try the apple dumplings bowl! Omg! Thank me later!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle

The ice cream is super delicious, paired with the crispy biscuits, it’s great Thank you.

Atmosphere: 5

Food: 5

Service: 5

They are lil bit slow at receiving your order as well as giving it.

Pricey but okay. Long wait time, and out of flavors every time.