Domino's Pizza

I ordered from this location and my order was left outside on the wet ground by Ross the driver, so the stray cats around the complex got to my food before I did. I called ,the store manager said she’ll send out a fresh order and they NEVER came. Horrible customer service waited for hours kids ate late (like 10:20 and I ordered around 8pm) waiting on them.

Atmosphere: 1

Food: 1

Service: 1

Everything as far as the pizza was fine, it’s the service that’s horrible. Nobody acknowledged me nor said they would be with me in a sec after they was done with their own task. I’m fine waiting but when nobody is greeting nor letting their customer know they’ll attend to them and just staring at me like it’s a staring contest, that’s when I feel like I’m being ignored. Teach your staff how to communicate with their customers and there won’t be as many bad reviews, Mind you it was my first time visiting this location 0/5 service but 9/10 pizza make it make sense!

Atmosphere: 4

Food: 5

Service: 1

Ordered thin crust, it was over cooked and hard. Live to far for me to return.... Im over it

Atmosphere: 3

Food: 1

Service: 4

Never got the pizza. First we order the pizza say it would be ready in 40mins 40 went turn to a hr still no pizza. Call on hold when answered was place for 40 more mins had to call from a different phone to finally talk to manager and got a refund.

Food: 1

Service: 1

Ordered pizza last night I asked for extra cheese didn't get it. Asked for Philly steak on my pizza I counted 5 pieces. Went to pick up a slice of the pizza and the dough just fell apart which typically indicates old dough. Just a horrible experience definitely going with papa johns next time.

Atmosphere: 1

Food: 1

Service: 1

Super friendly and on time

Recommended dishes: Pizza

Thank you carina!! Great customer service and very friendly!

Atmosphere: 5

Food: 5

Service: 5

Amazing ppl work here

Atmosphere: 5

Food: 5

Service: 5

This location is always on pointe. The manager (Seth?) is always nice when I come in for carryout. Thank you!

Food: 5

Service: 5

Horrible Service, placed online order try to call store because it doesn't give the option to change out meat i was on hold for 25 minutes No one came to phone and when I did call back a RUDE DRIVER ANSWER THE PHONE kept going back and forth with me after I asked to speak with manager.she kept telling me how busy they were and they cant come to the phone SMDH. The manager NEVER CAME TO THE PHONE. My guy went up there cause after checking online it was ready while I'M on the phone with him the DRIVER at this point is trying to be nice to him and also giving him a different rundown of what happened. I really don't understand why Domino is still open they NEVER have any help can't never reach them when u need them. Give it up all ready and close the door. Never ordering from here again

Food: 2

Service: 1

Woman at counter was so nice! Had never ordered from dominos in USA but she was so friendly and helped me out. We were so hungry and the pizza was steaming hot and delicious

Service: 5

I placed an online order, and the manager accepted it, but I Never received my pizza!!!!
I called, but there was no answer. I am pissed out of money and still hungry plus waiting for two hours!!!! This is one of the most inhuman disgusting things anyone can do to someone

I order from this location often but tonight was such a poor customer service experience that it will be my last. Part of my order was the cinnamon twist. I ordered the included icing and one extra. Instead I received two mango haberno dips. I called the store immediately upon delivery and was told they would send them right out. An hour later I called again and they said the driver was a few minutes away. About 40 minutes later I called back and was on hold for 16 minutes before someone answered. When someone finally answered they kept deferring back to their manager who I asked to speak with instead of passing information back and forth. Instead they continued passing messages. I was only asking for the $6.79 cinnamon twist and $0.79 dip to be refunded because I don’t want them without the dip. I even offered to drive them back to the store- which defeats the purpose of ordering delivery. That was refused because I received them. The manager “Cara” (not sure if that’s spelled correctly or if that her name could be Carla Karla, Kera who knows because she was short and rude) finally got on the phone. She has ZERO customer service skills, hopefully her management reviews her behavior and reevaluates her position because she is not fit to lead a team or lead by example.

Service: 1

I never got my order.

Atmosphere: 1

Food: 1

Service: 1

This the worst experience I never have with this location and after calling the store after 30 min wait I always order the some thing old the time and I was praying my order will be correct this time and repeated 3 time to the order taker still come wrong my wife can’t here pizza mine was correct but here was wrong after calling and speaking with the manager she keep confirming that was my fault ordering what I received even when I insisted to check my previous orders i always order the same thing ,,
Listen I’m in the food business as customer and when someone called with issue you have to make sure your resolve the issue not hang out on the phone like the manager in dominos did 1560 Indian trail Lilburn Nw GA ste 116 norcross Ga 30093
If you are business owner and read this make you wonder why you sales or service is not great you should consider to look at the managers that run the business
I promise will never order or recommend this location really poor quality service even quality