Customer service by this short light skin guy with a beard is terrible. He honestly shouldn’t be anything more than the pizza maker. He doesn’t know what good service is or means. He is way too comfortable and forgot basics.
Service: 1
Ruby L
Worst customer service ever. If I could give 0 stars, I would, this place doesn’t even deserve 1. They messed up ANOTHER customer’s order, and somehow this one guy decided to take all his frustration out on us when all we did was be polite. Don’t ask me pointless questions when I already told you the customer’s name. You asking me “what did you order” like take a fat guess??? Isn’t this papa John… I answer “pizza” and you wanna give me an attitude and give me hand gestures like I’m the dumb one💀. And proceed to ask me another pointless question “did you order a cheese pizza”. Maybe just type in the order ID or enter customer’s name which I had repeated 3 times. I’m not sure why something this simple should be so confusing.
Atmosphere: 1
Food: 3
Service: 1
Hael Snillum
Delivery. Buy one get one free promotion near the Jimmy Carter location in Norcross Ga. The delivery person looked “concerned “. After eating the pizza, I had an idea on why she looked like that. The crust may have been sitting around all day. Then crust was chewy and was not fresh. Never again my friend.
Food: 1
Service: 4
Chandrashekar Soundankar
Just had the best Gluten free pizza at this place and it was marvelous with great service, thanks team
Atmosphere: 4
Food: 5
Service: 5
Christina Lynn
Fast and efficient.
Samson Tarpeh
I had a very disappointing experience at this Papa John’s location. I called ahead to redeem a Papa John’s gift card and was told by a customer service representative over the phone that I could bring the gift card to the store and provide the card number in person to pay for my order.
When I arrived, I explained the situation and gave the gift card number as instructed. However, the staff member at the counter refused to accept it, saying I either had to pay out-of-pocket or wait 30 minutes for a resolution. I was with my daughter, trying to get dinner, and even after waiting patiently, nothing was done to help. Eventually, I had no choice but to pay for the food myself just to be able to leave.
It was a frustrating and unprofessional experience. Poor communication between customer service and the store, and zero effort to resolve the issue in-store. I won’t be returning to this location
Atmosphere: 1
Service: 1
Wagner
They sure like to take time.
Kim Taylor
I called the store because I had forgotten to update my work address to my home address and asked if I could have my pizza delivered to my house, as it was a DoorDash order. The person on the phone was rude and unprofessional, initially stating no but later admitting that he had canceled my order because he didn't have medium pizza dough.
JHON JAIRO SUAREZ RAMIREZ
The better place fot eat pizza
luis gomez
Went to buy a pizza and the guy with a beard black dude.. disrespectful!! He act like his doing a favor! The food is not free we are paying for it!
Had food delivered. Order was not right. 4th time in a row that I ordered extra peppers and got one pepper. I finally decided to call. Manager first said that it was not his store after I watched the door dash driver leave from there and then blamed it on the door dash driver for eating my extra peppers.
Atmosphere: 1
Food: 1
Service: 1
Devante Griffin
TRASH ATTITUDE!!!!!!!!!
Atmosphere: 1
Service: 1
Noe Reyes
I ordered an hour and a half ago. Still haven't gotten it. I will never pay upfront again
Service: 1
William jimenez orduz
Very good service and the taste of the pizza excellent.
Atmosphere: 4
Food: 5
Service: 5
Ss It
Papa John’s pizza is the best ,the only concern I have is the employees not wearing gloves while packing pizzas.
Customer service by this short light skin guy with a beard is terrible. He honestly shouldn’t be anything more than the pizza maker. He doesn’t know what good service is or means. He is way too comfortable and forgot basics.
Service: 1
Worst customer service ever. If I could give 0 stars, I would, this place doesn’t even deserve 1. They messed up ANOTHER customer’s order, and somehow this one guy decided to take all his frustration out on us when all we did was be polite. Don’t ask me pointless questions when I already told you the customer’s name. You asking me “what did you order” like take a fat guess??? Isn’t this papa John… I answer “pizza” and you wanna give me an attitude and give me hand gestures like I’m the dumb one💀. And proceed to ask me another pointless question “did you order a cheese pizza”. Maybe just type in the order ID or enter customer’s name which I had repeated 3 times. I’m not sure why something this simple should be so confusing.
Atmosphere: 1
Food: 3
Service: 1
Delivery. Buy one get one free promotion near the Jimmy Carter location in Norcross Ga. The delivery person looked “concerned “. After eating the pizza, I had an idea on why she looked like that. The crust may have been sitting around all day. Then crust was chewy and was not fresh. Never again my friend.
Food: 1
Service: 4
Just had the best Gluten free pizza at this place and it was marvelous with great service, thanks team
Atmosphere: 4
Food: 5
Service: 5
Fast and efficient.
I had a very disappointing experience at this Papa John’s location. I called ahead to redeem a Papa John’s gift card and was told by a customer service representative over the phone that I could bring the gift card to the store and provide the card number in person to pay for my order.
When I arrived, I explained the situation and gave the gift card number as instructed. However, the staff member at the counter refused to accept it, saying I either had to pay out-of-pocket or wait 30 minutes for a resolution. I was with my daughter, trying to get dinner, and even after waiting patiently, nothing was done to help. Eventually, I had no choice but to pay for the food myself just to be able to leave.
It was a frustrating and unprofessional experience. Poor communication between customer service and the store, and zero effort to resolve the issue in-store. I won’t be returning to this location
Atmosphere: 1
Service: 1
They sure like to take time.
I called the store because I had forgotten to update my work address to my home address and asked if I could have my pizza delivered to my house, as it was a DoorDash order. The person on the phone was rude and unprofessional, initially stating no but later admitting that he had canceled my order because he didn't have medium pizza dough.
The better place fot eat pizza
Went to buy a pizza and the guy with a beard black dude.. disrespectful!! He act like his doing a favor! The food is not free we are paying for it!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had food delivered. Order was not right. 4th time in a row that I ordered extra peppers and got one pepper. I finally decided to call. Manager first said that it was not his store after I watched the door dash driver leave from there and then blamed it on the door dash driver for eating my extra peppers.
Atmosphere: 1
Food: 1
Service: 1
TRASH ATTITUDE!!!!!!!!!
Atmosphere: 1
Service: 1
I ordered an hour and a half ago. Still haven't gotten it. I will never pay upfront again
Service: 1
Very good service and the taste of the pizza excellent.
Atmosphere: 4
Food: 5
Service: 5
Papa John’s pizza is the best ,the only concern I have is the employees not wearing gloves while packing pizzas.
Atmosphere: 2
Food: 5
Service: 5
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