Unfortunately, this restaurant is in the habit of lying about their hours in order to avoid actually fulfilling orders. I placed an order at 8 pm for 2 sandwiches through the subway app. The app allowed me to do this and stated the location was open and I even double checked the hours listed which confirmed the location should be open until 10 pm. When my husband arrived to pick up the sandwiches the door was locked and when he finally got in contact with an employee they stated this location "always closes at 8." If that's the case, this store needs to update their hours on their signage, online, in the app, etc. because nowhere else is that communicated. When asked what would happen with our order the employee refused to make our meal and also refused to give a refund. So now I've paid for something I didn't receive because this business can't figure out when they close or how to honor orders they accept.
Atmosphere: 1
Service: 1
Jai
I ordered three sandwiches at 7:13 pm. Pick up was at 7:30 pm. I picked up my food at 7:38 pm. Our sandwiches were cold. One of them had too much buffalo sauce which made the bread soggy and chewy. The cold cold bread was hard, sandwich dry. Did not add the extra onions and letter I asked for. Did not have any mayo, or the other sauce its added with the sandwich. Not a happy customer. Another thing, I called them numerous time No answer... I arrived to pick up the sandwiches and the gentleman working there was looking through his phone. ?The place was EMPTY.
Food: 1
Service: 1
Lauren Higgins
So sad to see that new management hasn’t done anything to help this location. First time I tried to go after they re-opened under new management, went in the middle of the day on a Saturday and they were not open when store hours said they should be. Tried it again today for lunch. No one speaks when you walk in they just stare at you and wait on you to tell them what you want. I asked for a pizza sub, they said they didn’t have that, only pizzas. I get that it’s not a normal menu item, so I asked can I get just marinara, pepperoni & cheese on a sub. They said we don’t have those ingredients. If that’s the case, I guess they weren’t making over half of their menu items today. I walked out.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Vanmaaren
My experience was amazing The person who gave us our food made my day. His name is Ken. If you meet him don’t be scared to have a conversation.-AlyssaKid-friendliness: Amazing worker is so nice could be amazing when kids walk in and can give them a amazing experience with us happy attitude!
Wow. This location has went down hill really fast. The staff were rude and he had the could care less attitude. No hint of care in his voice. His attitude almost caused us to walk out while he was making the sandwiches. Basically a get your stuff and get out. The food wasn't fresh either. Definitely will not be going back anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Tell Him
Went to subway today they are under new management and I was inform by the manager they have new owners also I love how Ken has the store very clean and organized from the front door to the back and food always fresh Ken keeps a smile on his face an have the best customer service i come daily Experience an old location with a whole new groove ‼️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Cali Club
Shannon Cole
We miss you all thanks for coming back, with a new and better attitude/environment, Excellent Staff and Management team Always feel welcome when Kendall says " Hello welcome to Subway" the Cole family says thanks for the beautiful smile and fabulous personality and service that come with every visit CLEAN, FRESH, Quick and Satisfying ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Supreme Meats, Buffalo Chicken, Subway Club
Michele van Heerdt
The guy that was taking orders was Not friendly, didn't even try. . No smile, no thank you. He was ordering the other worker around. Probably won't return unless we don't see him.
Atmosphere: 4
Food: 4
Service: 2
Gwen Wendt
Kendall was an awesome help! Food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Dennis Jackson
This particular Subway location seems like it's on the verge of being ready to go out of business based on the experience we had for lunch. The dining area was filthy, tables and floors weren't cleaned. The restroom was very dirty, paper towels wadded up on the floor and no handsoap. The fountain drinks were all out of order and the employees said they couldn't make any tea. The cookies were practically raw and the sandwiches didn't taste fresh at all. The lettuce was brown and rotten looking, while the spinach was wilted and old. The employees looked exhausted and were silent and unfriendly to us... we can't think of one positive thing being managed well at this location so we don't intend to return to this one again. Very disappointed with the experience here.
Unfortunately, this restaurant is in the habit of lying about their hours in order to avoid actually fulfilling orders. I placed an order at 8 pm for 2 sandwiches through the subway app. The app allowed me to do this and stated the location was open and I even double checked the hours listed which confirmed the location should be open until 10 pm. When my husband arrived to pick up the sandwiches the door was locked and when he finally got in contact with an employee they stated this location "always closes at 8." If that's the case, this store needs to update their hours on their signage, online, in the app, etc. because nowhere else is that communicated. When asked what would happen with our order the employee refused to make our meal and also refused to give a refund. So now I've paid for something I didn't receive because this business can't figure out when they close or how to honor orders they accept.
Atmosphere: 1
Service: 1
I ordered three sandwiches at 7:13 pm. Pick up was at 7:30 pm. I picked up my food at 7:38 pm. Our sandwiches were cold. One of them had too much buffalo sauce which made the bread soggy and chewy. The cold cold bread was hard, sandwich dry. Did not add the extra onions and letter I asked for. Did not have any mayo, or the other sauce its added with the sandwich. Not a happy customer. Another thing, I called them numerous time No answer... I arrived to pick up the sandwiches and the gentleman working there was looking through his phone. ?The place was EMPTY.
Food: 1
Service: 1
So sad to see that new management hasn’t done anything to help this location. First time I tried to go after they re-opened under new management, went in the middle of the day on a Saturday and they were not open when store hours said they should be. Tried it again today for lunch. No one speaks when you walk in they just stare at you and wait on you to tell them what you want. I asked for a pizza sub, they said they didn’t have that, only pizzas. I get that it’s not a normal menu item, so I asked can I get just marinara, pepperoni & cheese on a sub. They said we don’t have those ingredients. If that’s the case, I guess they weren’t making over half of their menu items today. I walked out.
Atmosphere: 1
Food: 1
Service: 1
My experience was amazing The person who gave us our food made my day. His name is Ken. If you meet him don’t be scared to have a conversation.-AlyssaKid-friendliness: Amazing worker is so nice could be amazing when kids walk in and can give them a amazing experience with us happy attitude!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club, The Mexicali, Teriyaki Blitz, All-Pro Sweet Onion Teriyaki
Wow. This location has went down hill really fast. The staff were rude and he had the could care less attitude. No hint of care in his voice. His attitude almost caused us to walk out while he was making the sandwiches. Basically a get your stuff and get out. The food wasn't fresh either. Definitely will not be going back anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Went to subway today they are under new management and I was inform by the manager they have new owners also I love how Ken has the store very clean and organized from the front door to the back and food always fresh Ken keeps a smile on his face an have the best customer service i come daily Experience an old location with a whole new groove ‼️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Cali Club
We miss you all thanks for coming back, with a new and better attitude/environment, Excellent Staff and Management team Always feel welcome when Kendall says " Hello welcome to Subway" the Cole family says thanks for the beautiful smile and fabulous personality and service that come with every visit CLEAN, FRESH, Quick and Satisfying ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Supreme Meats, Buffalo Chicken, Subway Club
The guy that was taking orders was Not friendly, didn't even try. . No smile, no thank you. He was ordering the other worker around. Probably won't return unless we don't see him.
Atmosphere: 4
Food: 4
Service: 2
Kendall was an awesome help! Food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
This particular Subway location seems like it's on the verge of being ready to go out of business based on the experience we had for lunch. The dining area was filthy, tables and floors weren't cleaned. The restroom was very dirty, paper towels wadded up on the floor and no handsoap. The fountain drinks were all out of order and the employees said they couldn't make any tea. The cookies were practically raw and the sandwiches didn't taste fresh at all. The lettuce was brown and rotten looking, while the spinach was wilted and old. The employees looked exhausted and were silent and unfriendly to us... we can't think of one positive thing being managed well at this location so we don't intend to return to this one again. Very disappointed with the experience here.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Didn’t want to cook more food for the
Atmosphere: 1
Food: 1
Service: 1
Customer service is horrible. Do not waste your time. Employees was disgruntle and not friendly at all!
Terrible hours. Service doesn't care that you are there.
Atmosphere: 1
Food: 2
Service: 1
Second time I’ve came to this location with them open and the doors are always locked. Close down or run the store right.
Was closed in the middle of the day when I went, but app, website, and google said they were open.