First Watch

I’m always hesitant to leave a negative review, but unfortunately my sister and I had a very bad experience at this First Watch location. We asked to sit on the patio for brunch; however, our server must have not realized we had been seated in her section, because we sat for ~30 minutes just waiting for her to come ask our drink orders. She took orders from multiple other tables on the patio, including larger groups that had been seated after us. After multiple attempts to flag her down and being ignored (I guess? I don’t think it was intentional), we ended up leaving. Sadly I won’t be coming back here.

Service: 1

I visited on 3-2-2025, I’m not sure what happened this day. The kitchen crashed we were quoted 25 minutes waited over an hour before we sat. When we finally sat Robert was our server he faces us excellent service. We told home we were ready to order and placed the order my potatoes and eggs were delicious the meat on the another hand was cold. I got sausage was cold inside then I asked Robert to get me bacon instead it came out so fast and that was cold it tasted as if it was sitting in a pan. When I was leaving the kitchen was in yellow again about to hit read which means it was about to crash. My only issue was there was no communication with the guest that were quoted certain times no management taking the lead on the floor when host was try to re-assure angry guest and inform them what’s going on. We waited patiently but there are multiple parties walking out because when they went up to the host stand to ask how much longer they were information they would have to wait an additional 1 hour after waiting for their quoted time she asked why was this not communicated to us we were waiting. Overall bad experience but my server Robert was great. Except for one thing if food is cold and not eaten I should have not been charged for it. It should have been brought to the managers attention and take care of. Thanks Evelyn

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Sausage

This is a weird one to write. I did not go to Firts Watch today. I went about 1.5 years ago. I am writing today because I tried to go again.
When I tried a year ago, I had trouble getting in. The wait was bad then, and it is bad now. The food is food but not worth the wait. Can someone tell me what they are ordering that keeps this wait so long?

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Avocado Toast, Million Dollar Bacon

I got the salmon eggs Benedict and a coffee. It was tasty. I remember being turned off by the coffee last time I went, which was several months ago. It was much better this time. The food was very good, too!

Atmosphere: 4

Food: 4

Expecting & hungry I decided to order via Uber eats. I ordered a trifecta (cheese eggs, millionaire bacon & waffle), cheese grits & a fruit cup. Originally was quoted 30 minutes in the app but I work in the service industry and understand things take longer sometimes. After waiting so patiently, food arrived after 1 hour & 30 minutes. Was super excited to open up my bag to my order being WRONG but signed and checked off as if it was correct.

No cheese on my eggs. Gave me regular bacon instead of millionaire bacon. Regular grits. No syrup or butter for my waffle. No utensils, no napkins. Just hope and a dream.

And of course they don’t care because it was ordered through Uber eats and they can’t do anything about it.

TREAT EVERY ORDER AND PAYING CUSTOMER WITH THE SAME RESPECT. Regardless of dining in, taking out or delivery. The integrity of your establishment should be consistent.

Thank you JM for making sure my order was correct! I’ll go cry now.

Food is always good here, I normally do takeouts here and the wait time is very long but no one informs on wait time and sometimes my order gets forgotten until I go up to ask. I don’t mind waiting, but someone needs to pay more attention to takeouts here

Atmosphere: 5

Food: 5

Service: 4

12/03/2024 at around 12 pm noon, I ordered a huge order through doordash, $140.00 to be more exact. I only received half of the order. I called doordash driver and he said the restaurant didn't have anything else. DOORDASH can't help me get my money for my darn food, and the restaurant admitted having 1 extra bag of food that had my name on it. Because doordash would not give me my money back, and the restaurant can't do it, because I can not leave a review for the driver, I am forced to leave the review here. Unless the restaurant gives me my full $140.00 back, and extra for having to do this, this review will stay, and I will have others leave a review also. THIS IS NOT HOW YOU TREAT SOMEONE....

Atmosphere: 1

Food: 1

Service: 1

Ingredients were fresh, service was good, food was tasty, menu options plenty, good wait time, good quality food, kids menu option had more than 2! Not too heavy… we enjoyed especially eggs Benedict w/ salmon

Atmosphere: 4

Food: 4

Service: 4

We also come to this location and the one in Atlanta, we always had amazing experiences but with CoCo that was our waitress today she was rude and disrespectful, we asked for straws and she threw them at us in the table, also having attitude while ordering our food, is not nice we are paying top dollar for a service that is destroying the whole experience.

Atmosphere: 2

Food: 5

Service: 1

You want a satisfying filling breakfast? Come here! Oh my gosh so good! I got the Roast beef & havarti sandwich and the tomato basil soup. Karen was great! Perfectly attentive and brought stuff out very quickly!

Atmosphere: 5

Food: 5

Service: 5

Update: 10/28/24 Still so so yummy and amazing! Thank you so much Karen for your hospitality and service! We felt perfectly cared for and everything was amazing and delicious! Thank you so much!

3 yrs ago: Avocado toast for days!! Their juices were amazing as well!!

Atmosphere: 5

Food: 5

Service: 5

Horrible first and last time going here order takeout lady said 10 to 15 min wait waited almost one hour food came out all wrong and missing drink paid for a large drink got small ones told me can fix it but which means another hour wait I just left everything and asked for a refund after that experience I didn't even want the food anymore I spent 50 dollars to just get the wrong food what a shame

First watch never fails and this location is absolutely awesome and in a great area.

Atmosphere: 5

Food: 5

Service: 5

Everything was wonderful. The food, drinks, service and atmosphere were top notch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Million Dollar Bacon, Waffle

The service was phenomenal and the food was good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle