I hardly leave reviews, unless I've had extremely good service, or very bad service. Today, I had very bad service/experience at the DQ in Pembroke this afternoon. I ordered a Chicken strip basket tossed in theirnew garlic parm. sauce, with a medium Dr.Pepper (mind you, I've been at work all day, and this was the very 1st thing I ate/had all day). I should have known better when I saw the cashier was the only one wearing a mask in the restaurant, I could only hope it was for her own health safety and she wasn't sick at work. Anyways, fifteen minutes in of eating my food, I started getting indigestion, and just feeling little nauseous. About hour and half after getting home, I started getting horrible stomach cramps, feeling like I was going to throw up and a extremely upset stomach. I've been in the bathroom since getting home. I called the establishment, spoke with a woman on the phone, explained my situation/bad food experience. She was not considerate at all (hopefully she never experiences food poisoning), she said ma'am I can assure you that you didn't get sick off of our food! She then said she was passing the phone to, I assumed the manager. While passing the phone, I could hear her discussing my issue with the other lady, stating to her manager that this lady says she came through there few minutes ago and is now stating she has food poisoning, and there's no way she got food poisoning that quick. Glad you were in tune with my body, and the way I was feeling ma'am :/. Anyways, the manager got on the phone, I told her I had came through the drive thru about two hours ago (I have a hour and thirty minute drive home), and that I was currently in the bathroom sick, with possibly food poisoning. She was not helpful, also very inconsiderate and stated that there's no way I got sick, that it must be something I ate earlier that day. I assured her, that that was THE only thing I ate all day, because I had been at work and hadn't taken a lunch. Besides drinking water throughout the day. She proceeded to state that there's just no way whatsoever, that the chicken/food just came off the truck that day, and that she ate the same exact thing I ate earlier in the day and she wasn't sick. (Umm, okay ) She then said, what exactly are you wanting, store credit??!!, I said no ma'am, because that's last time I'm eating at this DQ establishment, I said I just wanted y'all to maybe take a look at the chicken (smell of it), or the garlic parm sauce y'all were over coating the chicken strips in, which was dripping out the box it came in. So hopefully another poor customer didn't get sick as well. She said very prudent, yes Ma'am, anything else, I said no, she then proceeded to ask me for my number, and full name, like it mattered because I wasn't going to eat there anymore anyways. So overall, if you eat at the establishment, be cautious of what you are eating, or you to may end of sick as well. That is all! Hopefully they learn to be a little more courteous to others feelings and understanding and not come off so defensive. Wasn't like I was the health inspector. Sucks I paid $12.00 to get food poisoning though.
Atmosphere: 2
Food: 1
Service: 2
Darin Jukes
Seemed to be freshly prepared and bun as well. To me that makes a difference in a fast food restaurant
Speedy service, hot crispy fries, and smiling faces. My one stop shop for burgers and ice cream. FOH staff were friendly and cheerful. The GM Sara was cheerful and welcoming too.
Atmosphere: 5
Food: 5
Service: 5
lynnaB5313YQ
I ordered the fried chicken salad, but it was quite disappointing. The salad had an unpleasant gritty taste of pork that lingered uncomfortably in my mouth. When I contacted Dairy Queen, they informed me that the salad contained chunks of pork bacon bits, which I found very unappetizing. With better management, this place could potentially become a valuable asset. It feels like they don't care at all.
Jeremy North
Very fast service and the tea was great! Walked in, ordered, sat down, and they brought my food within 2 minutes.
Atmosphere: 5
Food: 5
Service: 5
lauralH5182KU
I live in Pembroke Ga and went to our local Pembroke DQ for an ice cream b'day cake. I get there and head for the freezer where ice cream cakes are usually kept. The freezer was bare. No ice cream ANYTHING, Nothing, Nada. Talk to the nice girl behind the counter who said they MIGHT have ice cream cakes in the back and would I want to talk to the mgr and tell him what I'd like. Sure. "Manager" walks out, looking like he just rolled into work from the bender he went on the previous evening, and mutters something to the effect that there are no ice cream cakes made, that he would have to order the materials....that's when I said Never mind and walked out. I found a lovely ice cream cake in the neighboring town of Claxton (btw they had a lovely selection available). I live in Pembroke and I would be totally embarrassed to send any out-of-towners to your Pembroke DQ. It's not like it was a wknd and all ice cream cakes are gone. This is the middle of the week. Seriously??
Food was just the average fast, fried stuff. Icecream is always good. The dining area & condiments station was clean.
Lawrence Scott
Their food tasted better than McDonald's 😋
Scott Cawthon
Crappy, service. Crappy place to eat. Takes forever for ice cream. Ice creams always come out leaking and melted, especially on the shakes and blizzards. Took 10 minutes to get my food when it was slap empty. Onion rings are hard to eat and feel like plastic. Overall the worst Dairy Queen I’ve ever been to. Statesboro DQ is where its at!
Frances Butler
Always a great place to visit, especially since the new construction and the removal of the light pole by the driveway!
Big Paul
The food is amazing oh god is it good and the service is great I eat here at least 3 times a week
I hardly leave reviews, unless I've had extremely good service, or very bad service. Today, I had very bad service/experience at the DQ in Pembroke this afternoon. I ordered a Chicken strip basket tossed in theirnew garlic parm. sauce, with a medium Dr.Pepper (mind you, I've been at work all day, and this was the very 1st thing I ate/had all day). I should have known better when I saw the cashier was the only one wearing a mask in the restaurant, I could only hope it was for her own health safety and she wasn't sick at work. Anyways, fifteen minutes in of eating my food, I started getting indigestion, and just feeling little nauseous. About hour and half after getting home, I started getting horrible stomach cramps, feeling like I was going to throw up and a extremely upset stomach. I've been in the bathroom since getting home. I called the establishment, spoke with a woman on the phone, explained my situation/bad food experience. She was not considerate at all (hopefully she never experiences food poisoning), she said ma'am I can assure you that you didn't get sick off of our food! She then said she was passing the phone to, I assumed the manager. While passing the phone, I could hear her discussing my issue with the other lady, stating to her manager that this lady says she came through there few minutes ago and is now stating she has food poisoning, and there's no way she got food poisoning that quick. Glad you were in tune with my body, and the way I was feeling ma'am :/. Anyways, the manager got on the phone, I told her I had came through the drive thru about two hours ago (I have a hour and thirty minute drive home), and that I was currently in the bathroom sick, with possibly food poisoning. She was not helpful, also very inconsiderate and stated that there's no way I got sick, that it must be something I ate earlier that day. I assured her, that that was THE only thing I ate all day, because I had been at work and hadn't taken a lunch. Besides drinking water throughout the day. She proceeded to state that there's just no way whatsoever, that the chicken/food just came off the truck that day, and that she ate the same exact thing I ate earlier in the day and she wasn't sick. (Umm, okay ) She then said, what exactly are you wanting, store credit??!!, I said no ma'am, because that's last time I'm eating at this DQ establishment, I said I just wanted y'all to maybe take a look at the chicken (smell of it), or the garlic parm sauce y'all were over coating the chicken strips in, which was dripping out the box it came in. So hopefully another poor customer didn't get sick as well. She said very prudent, yes Ma'am, anything else, I said no, she then proceeded to ask me for my number, and full name, like it mattered because I wasn't going to eat there anymore anyways. So overall, if you eat at the establishment, be cautious of what you are eating, or you to may end of sick as well. That is all! Hopefully they learn to be a little more courteous to others feelings and understanding and not come off so defensive. Wasn't like I was the health inspector. Sucks I paid $12.00 to get food poisoning though.
Atmosphere: 2
Food: 1
Service: 2
Seemed to be freshly prepared and bun as well. To me that makes a difference in a fast food restaurant
Recommended dishes: Fries, Onion Rings, Cheeseburger, Sundaes
The staff are very friendly, and the burgers and side dishes are delicious. It's a great restaurant.
Atmosphere: 5
Food: 5
Service: 5
Amazing staff really good food and iced cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Banana Split, Cheeseburger
We love our DQ in Pembroke!
Atmosphere: 5
Food: 5
Service: 5
Speedy service, hot crispy fries, and smiling faces. My one stop shop for burgers and ice cream. FOH staff were friendly and cheerful. The GM Sara was cheerful and welcoming too.
Atmosphere: 5
Food: 5
Service: 5
I ordered the fried chicken salad, but it was quite disappointing. The salad had an unpleasant gritty taste of pork that lingered uncomfortably in my mouth. When I contacted Dairy Queen, they informed me that the salad contained chunks of pork bacon bits, which I found very unappetizing. With better management, this place could potentially become a valuable asset. It feels like they don't care at all.
Very fast service and the tea was great! Walked in, ordered, sat down, and they brought my food within 2 minutes.
Atmosphere: 5
Food: 5
Service: 5
I live in Pembroke Ga and went to our local Pembroke DQ for an ice cream b'day cake. I get there and head for the freezer where ice cream cakes are usually kept. The freezer was bare. No ice cream ANYTHING, Nothing, Nada. Talk to the nice girl behind the counter who said they MIGHT have ice cream cakes in the back and would I want to talk to the mgr and tell him what I'd like. Sure. "Manager" walks out, looking like he just rolled into work from the bender he went on the previous evening, and mutters something to the effect that there are no ice cream cakes made, that he would have to order the materials....that's when I said Never mind and walked out. I found a lovely ice cream cake in the neighboring town of Claxton (btw they had a lovely selection available). I live in Pembroke and I would be totally embarrassed to send any out-of-towners to your Pembroke DQ. It's not like it was a wknd and all ice cream cakes are gone. This is the middle of the week. Seriously??
Well staffed. Clean
Accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Sundaes
Restaurantji Recommends
Food was just the average fast, fried stuff. Icecream is always good. The dining area & condiments station was clean.
Their food tasted better than McDonald's 😋
Crappy, service. Crappy place to eat. Takes forever for ice cream. Ice creams always come out leaking and melted, especially on the shakes and blizzards. Took 10 minutes to get my food when it was slap empty. Onion rings are hard to eat and feel like plastic. Overall the worst Dairy Queen I’ve ever been to.
Statesboro DQ is where its at!
Always a great place to visit, especially since the new construction and the removal of the light pole by the driveway!
The food is amazing oh god is it good and the service is great I eat here at least 3 times a week
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Cheeseburger Combo, Blizzard, Chicken Fingers, Ice Cream Cake, Ice Cream Sandwich, Chicken Sandwich, French Fries
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