The manager is Racist my husband went in there with workers mind you he’s always gone to Subway’s and they always understand. She was acting frustrated like she didn’t understand and at one point Started raising her voice, so my husband started raising his voice too. She said you know how to say chipotle and mayonnaise you know English say it right. that’s when I stepped in and she started raising her voice at me & I told her not yell at me because I wasn’t yelling the she said that’s just how she talks. Do not recommend this place I wish I could post a video but It won’t let me as you can see in the video. She was just standing there telling him to say correctly in English.
Atmosphere: 1
Food: 1
Service: 1
Ms Williams
I went in yesterday (10/10/2024 @ 1:30pm). I told the first lady what type of sandwich I wanted the bread cheese and I wanted it toasted. She put it in the toaster then the other girl who was going to do the topping took it out but I asked her to change gloves and thats when all hell broke out. I asked her to change gloves even said please but I asked her to change because the gloves she had on she had on when she wiped food off the counter she had them on when she went to the back to get a container. I said can you please change your gloves then she started to get very rude and then the other lady jumped in. It was a simple request and I even said please. Very rude!
Donna Smith
Subs were delicious. Wish they still took coupons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Mallory Daniel
I was there today. I had multiple orders. They were patient and everything was perfect. They labeled all my items and bagged them up nicely. I was very impressed with the service. Best subway I’ve experienced in a long time.
Atmosphere: 5
Food: 5
Service: 5
danielle chambers
The manager is rude . Which makes sense as to why the guy working there isn’t so pleasant himself . She is either stressed or on something. She really needs to slow down.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: The Hotshot Italiano
KATHERINE JONES
Ordered two tuna subs with double tuna. The tuna was bad!!! As in, it was spoiled! The bread was hard, and the cookies were undercooked! They had no ice, so I'm assuming their refrigeration was down as well, so they were holding the tuna, mayo, etc at unsafe temps. Again, that's an assumption. Just trying to get my mind around the fact that they sold and served spoiled food! It makes no sense to make people sick while attempting to save money and keep food costs down. That's NOT the way to do it! Toss it and start over! Meanwhile, I advise the public to stay clear! Now off to get some Pepto.
Atmosphere: 3
Food: 1
Service: 3
Kimberly Reeves
We only needed two cups of ice water. They charged us $5.00 (full price of 2 sodas) for the two cups of ice water ( not bottled water, just cups of water )and were told they had to charge for water as if it were a soda.We have never been charged for water before like that.They must be under new management. $5.00 for two cups of water, way too expensive and ridiculous!!!!
latrese brown
February 22, 2024 2:20pm Disrespectful Personnel called back to let them know they left my tomatoes off didn’t cut my onions or bell peppers & gave wrong dressing in bag. I was just gone ask could I bring back get the things that was missing and stuff.The lady told me she didn’t have time for me my complaints n not fixing to argue. I said no 1 is arguing but put your manager on please since u don’t have time for a customer. Hung upI called back she still in back ground being rude after another young lady answered and was very polite n said the lady that was being rude was the manager LoLI said can u take my number to have your area manager call meThis was the Worst Customer Service disrespectful person in management they could haveSubway definitely needs to do better
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cookies
Tee S. (Tee)
The 2 kids working behind the counter really could have used an extra hand on a Saturday night, but they did an awesome job for how busy it was. Too bad they can’t get a raise.
The employees are rude to customers. I've been going to this location for years and in 2022, the quality of service and food has gone downhill. The store is dirty and the employees are disrespectful to tourists in Pine Mountain. The food is ok, but not worth going through how the employees will treat you when you visit this location. Go to 3 Little Pigs instead where they appreciate tourists and will provide excellent customer service and quality food.
922rustyb
The employees are rude to customers. Avoid this location at all costs. If you need another option for lunch, check out 3 Little Pigs BBQ! They are super friendly and the food is incredible!
Vanessa W
Seth is a wonderful employee. Thank you Seth for your wonderful customer service.
Latissue Jasper
They are very generous people very friendly and I enjoyed my time ordering my food
The manager is Racist my husband went in there with workers mind you he’s always gone to Subway’s and they always understand. She was acting frustrated like she didn’t understand and at one point Started raising her voice, so my husband started raising his voice too. She said you know how to say chipotle and mayonnaise you know English say it right. that’s when I stepped in and she started raising her voice at me & I told her not yell at me because I wasn’t yelling the she said that’s just how she talks. Do not recommend this place I wish I could post a video but It won’t let me as you can see in the video. She was just standing there telling him to say correctly in English.
Atmosphere: 1
Food: 1
Service: 1
I went in yesterday (10/10/2024 @ 1:30pm). I told the first lady what type of sandwich I wanted the bread cheese and I wanted it toasted. She put it in the toaster then the other girl who was going to do the topping took it out but I asked her to change gloves and thats when all hell broke out. I asked her to change gloves even said please but I asked her to change because the gloves she had on she had on when she wiped food off the counter she had them on when she went to the back to get a container. I said can you please change your gloves then she started to get very rude and then the other lady jumped in. It was a simple request and I even said please. Very rude!
Subs were delicious. Wish they still took coupons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
I was there today. I had multiple orders. They were patient and everything was perfect. They labeled all my items and bagged them up nicely. I was very impressed with the service. Best subway I’ve experienced in a long time.
Atmosphere: 5
Food: 5
Service: 5
The manager is rude . Which makes sense as to why the guy working there isn’t so pleasant himself . She is either stressed or on something. She really needs to slow down.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: The Hotshot Italiano
Ordered two tuna subs with double tuna. The tuna was bad!!! As in, it was spoiled! The bread was hard, and the cookies were undercooked! They had no ice, so I'm assuming their refrigeration was down as well, so they were holding the tuna, mayo, etc at unsafe temps. Again, that's an assumption. Just trying to get my mind around the fact that they sold and served spoiled food! It makes no sense to make people sick while attempting to save money and keep food costs down. That's NOT the way to do it! Toss it and start over! Meanwhile, I advise the public to stay clear! Now off to get some Pepto.
Atmosphere: 3
Food: 1
Service: 3
We only needed two cups of ice water. They charged us $5.00 (full price of 2 sodas) for the two cups of ice water ( not bottled water, just cups of water )and were told they had to charge for water as if it were a soda.We have never been charged for water before like that.They must be under new management. $5.00 for two cups of water, way too expensive and ridiculous!!!!
February 22, 2024 2:20pm Disrespectful Personnel called back to let them know they left my tomatoes off didn’t cut my onions or bell peppers & gave wrong dressing in bag. I was just gone ask could I bring back get the things that was missing and stuff.The lady told me she didn’t have time for me my complaints n not fixing to argue. I said no 1 is arguing but put your manager on please since u don’t have time for a customer. Hung upI called back she still in back ground being rude after another young lady answered and was very polite n said the lady that was being rude was the manager LoLI said can u take my number to have your area manager call meThis was the Worst Customer Service disrespectful person in management they could haveSubway definitely needs to do better
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cookies
The 2 kids working behind the counter really could have used an extra hand on a Saturday night, but they did an awesome job for how busy it was. Too bad they can’t get a raise.
Atmosphere: 3
Food: 5
Service: 5
The sub was great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Philly
Restaurantji Recommends
Friendly staff.
The employees are rude to customers. I've been going to this location for years and in 2022, the quality of service and food has gone downhill. The store is dirty and the employees are disrespectful to tourists in Pine Mountain. The food is ok, but not worth going through how the employees will treat you when you visit this location. Go to 3 Little Pigs instead where they appreciate tourists and will provide excellent customer service and quality food.
The employees are rude to customers. Avoid this location at all costs. If you need another option for lunch, check out 3 Little Pigs BBQ! They are super friendly and the food is incredible!
Seth is a wonderful employee. Thank you Seth for your wonderful customer service.
They are very generous people very friendly and I enjoyed my time ordering my food
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