Dickey’s Barbecue Pit in Pooler serves solid, fast-casual BBQ that’s convenient right off Highway 80. The meats and sides are generally good for a quick meal, and the prices are reasonable for a chain spot.
Atmosphere: 5
Food: 5
Service: 5
James Stokes
Dickies was fast and efficient, staff was helpful even when they were stretched thin with how many customers they had. clean and professional and will definitely be returning.
Had an order change but the food was A+++. Their recommendations were top notch.
Jason was there and was super helpful and provided excellent service!
Atmosphere: 5
Food: 5
Service: 5
Lyris Opal
I just want to clarify that I DID have an order alteration and submitted feedback to the Dickey's website that was less than stellar...I was a jerk. But Jason did call and apologized and the food ended up being better than I expected when I tried it. I blew my lid before I tried it and left the poor feedback. 100% on ME for being a jerk and NOT on them.
The food was delicious and done quicker than expected despite how SLAMMED they were. Lunch rush and all but definitely very quick.
Customer service when my co-worker picked up was super nice and explanatory when they had the alteration to our order, too.
Atmosphere: 5
Food: 5
Service: 5
Elijah Nelson
Ordered a to go meal for my employee, told them over the phone I wanted a loaded Potato with chicken. Came to pick it up, asked the guy at the front twice “does it have everything on it?” He reassured me it was fully loaded. Drive 20 minutes back to work to feed my employee and the only thing on it was chicken & cheese. I called to try and get them to comp my employees next meal since we were back at work now, and didn’t have time to have it remade. The lady on the phone told me that there was nothing she could do for me then. Bad customer service from start to finish. AVOID this place.
Atmosphere: 1
Food: 1
Service: 1
JosephA
The food was OK, but the service was kind of terrible. Every time we ask them for something it feels like we’re getting a weird look From them. And when they’re not serving customers or playing around in the back,not doing their jobs like making tea.
Atmosphere: 1
Food: 4
Service: 1
Dustin Loves Games (Dustinlovesgames)
Worst BBQ I've ever had. Ordered pull porked sandwich and fries. Fries was soaked in grease and the sandwich had me throwing up in the bathroom no taste what so ever!!! Stay away from this location
Food: 1
Service: 1
Jason Poore
Food wasn't great the brisket tasted like oil. I definitely don't recommend the brisket at all. Had less than 1% meat. Fries were burnt. The only thing that tasted good was my coke. $17 overpriced for what I got.
Atmosphere: 4
Food: 1
Service: 5
L
The food is amazing !! This is the Brisket Mac stacks
Atmosphere: 5
Food: 5
Service: 5
tjn42888
Ordered two of the salads with grilled chicken to-go. I've ordered these many times in years past but this time, the salad didn't come with anything except salad, cheese, and meat. This location has been going down hill but when I get an order that hardly any effort was put into, salad was wilted, and missing ingredients, then I've had enough.
Atmosphere: 3
Food: 2
Service: 5
Fraisa Caraballo
The food was very good, the service was excellent.
I've had Dickey's BBQ is the past and it was good, better than Jim n Nicks to me. The BBQ sauce itself is delicious. BUT this is the first time I went to the actual location and sat down and ate. There were 3 employees there. No greeting upon entry. They were not busy, only one other couple there. The 2 men there were very young, maybe teenagers. The meat they pulled from out from under the counter tasted good but was cold, none of our food was hot except the potato. The temperature of the meat was as if they pulled it from the fridge. Flavor was still good tho. The Mac n cheese I have to agree with another review does taste like KFC Mac n cheese, it doesn't taste home made, so that was disappointing. The main issue was the female cashier. I don't know if she was having a bad day but she was very rude to me. She was mumbling under her breath so I asked her what did she say cause I couldn't hear her, she rolled her eyes and repeated herself. I thought to myself, am I missing something, did I say something wrong? So we sat down to eat and my sister was sitting across from me and was watching the girl interact with other customers and she said, it's not you, she's being rude to everyone. She said a man approached her and said something to her and the girl proceeded to shoot him a bird when he walked away and she ran to the bathroom. None of these employees looked over the age of 18. There was no adult present in the store that we could see and we were there for an hour. The customer service of this younger generation is so disappointing. The world of good customer service seems to not exist anymore in savannah.
Atmosphere: 1
Food: 3
Service: 1
Derik
Worst experience ever. Ordered the smoke chicken with cheese and fries(the meal) the two gentleman working there are both unprofessional. I get my order and the sandwich is has no cheese and the fries are hard, I tell him he says they are hand cut fries so they gonna be hard and so I might as well pick another side. So I asked what about my cheese he gives me two slices of cheese in a sides container and says I apologize. Nope I want your manager
Always Yours
I made an online door dash order. Everything seemed to be fine, until I get a text from a different door dash driver telling me that he went in to get my order and was told it has already been picked up BUT THAT THE ORDER AND DRIVER WERE NOT VERIFIED. Door dash attempted to call the store to have the order remade and they would get a driver to bring it to me, but no one answered the phone. I called the store and got the same. I then called the ACTUAL 912 # and not some corporate generic number and it rang about 20 times and then disconnected. So, now I sit here with no lunch, out $ and still cannot get anyone to answer the phone! AWFUL EXPERIENCE!
Atmosphere: 1
Food: 1
Service: 1
KIRK
Great BBQ - Sausage is the best plus the chopped beef sandwich 🥪
Dickey’s Barbecue Pit in Pooler serves solid, fast-casual BBQ that’s convenient right off Highway 80. The meats and sides are generally good for a quick meal, and the prices are reasonable for a chain spot.
Atmosphere: 5
Food: 5
Service: 5
Dickies was fast and efficient, staff was helpful even when they were stretched thin with how many customers they had. clean and professional and will definitely be returning.
Had an order change but the food was A+++. Their recommendations were top notch.
Jason was there and was super helpful and provided excellent service!
Atmosphere: 5
Food: 5
Service: 5
I just want to clarify that I DID have an order alteration and submitted feedback to the Dickey's website that was less than stellar...I was a jerk. But Jason did call and apologized and the food ended up being better than I expected when I tried it. I blew my lid before I tried it and left the poor feedback. 100% on ME for being a jerk and NOT on them.
The food was delicious and done quicker than expected despite how SLAMMED they were. Lunch rush and all but definitely very quick.
Customer service when my co-worker picked up was super nice and explanatory when they had the alteration to our order, too.
Atmosphere: 5
Food: 5
Service: 5
Ordered a to go meal for my employee, told them over the phone I wanted a loaded Potato with chicken. Came to pick it up, asked the guy at the front twice “does it have everything on it?” He reassured me it was fully loaded. Drive 20 minutes back to work to feed my employee and the only thing on it was chicken & cheese. I called to try and get them to comp my employees next meal since we were back at work now, and didn’t have time to have it remade. The lady on the phone told me that there was nothing she could do for me then. Bad customer service from start to finish. AVOID this place.
Atmosphere: 1
Food: 1
Service: 1
The food was OK, but the service was kind of terrible. Every time we ask them for something it feels like we’re getting a weird look From them. And when they’re not serving customers or playing around in the back,not doing their jobs like making tea.
Atmosphere: 1
Food: 4
Service: 1
Worst BBQ I've ever had. Ordered pull porked sandwich and fries. Fries was soaked in grease and the sandwich had me throwing up in the bathroom no taste what so ever!!! Stay away from this location
Food: 1
Service: 1
Food wasn't great the brisket tasted like oil. I definitely don't recommend the brisket at all. Had less than 1% meat. Fries were burnt. The only thing that tasted good was my coke. $17 overpriced for what I got.
Atmosphere: 4
Food: 1
Service: 5
The food is amazing !! This is the Brisket Mac stacks
Atmosphere: 5
Food: 5
Service: 5
Ordered two of the salads with grilled chicken to-go. I've ordered these many times in years past but this time, the salad didn't come with anything except salad, cheese, and meat. This location has been going down hill but when I get an order that hardly any effort was put into, salad was wilted, and missing ingredients, then I've had enough.
Atmosphere: 3
Food: 2
Service: 5
The food was very good, the service was excellent.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Pork was not bad at all. Sides were fair, just standard. Mostly geared for take out. Order and pick up at counter. Very limited seating.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Ribs, Texas Brisket Sandwich Combo
I've had Dickey's BBQ is the past and it was good, better than Jim n Nicks to me. The BBQ sauce itself is delicious. BUT this is the first time I went to the actual location and sat down and ate. There were 3 employees there. No greeting upon entry. They were not busy, only one other couple there. The 2 men there were very young, maybe teenagers. The meat they pulled from out from under the counter tasted good but was cold, none of our food was hot except the potato. The temperature of the meat was as if they pulled it from the fridge. Flavor was still good tho. The Mac n cheese I have to agree with another review does taste like KFC Mac n cheese, it doesn't taste home made, so that was disappointing. The main issue was the female cashier. I don't know if she was having a bad day but she was very rude to me. She was mumbling under her breath so I asked her what did she say cause I couldn't hear her, she rolled her eyes and repeated herself. I thought to myself, am I missing something, did I say something wrong? So we sat down to eat and my sister was sitting across from me and was watching the girl interact with other customers and she said, it's not you, she's being rude to everyone. She said a man approached her and said something to her and the girl proceeded to shoot him a bird when he walked away and she ran to the bathroom. None of these employees looked over the age of 18. There was no adult present in the store that we could see and we were there for an hour. The customer service of this younger generation is so disappointing. The world of good customer service seems to not exist anymore in savannah.
Atmosphere: 1
Food: 3
Service: 1
Worst experience ever. Ordered the smoke chicken with cheese and fries(the meal) the two gentleman working there are both unprofessional. I get my order and the sandwich is has no cheese and the fries are hard, I tell him he says they are hand cut fries so they gonna be hard and so I might as well pick another side. So I asked what about my cheese he gives me two slices of cheese in a sides container and says I apologize. Nope I want your manager
I made an online door dash order. Everything seemed to be fine, until I get a text from a different door dash driver telling me that he went in to get my order and was told it has already been picked up BUT THAT THE ORDER AND DRIVER WERE NOT VERIFIED. Door dash attempted to call the store to have the order remade and they would get a driver to bring it to me, but no one answered the phone. I called the store and got the same. I then called the ACTUAL 912 # and not some corporate generic number and it rang about 20 times and then disconnected. So, now I sit here with no lunch, out $ and still cannot get anyone to answer the phone! AWFUL EXPERIENCE!
Atmosphere: 1
Food: 1
Service: 1
Great BBQ - Sausage is the best plus the chopped beef sandwich 🥪
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ribs, Sausage, Sliced Brisket, Texas Brisket Sandwich Combo, Chopped Beef Brisket, Beef Ribs
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