Came in for a holiday breakfast on Christmas Day. The kitchen was clearly on point—the food was fresh, hot, and well-executed, which isn't easy during a holiday rush. However, the front-of-house service was a different story. Despite ordering simple staples like an omelet and coffee, we experienced significant delays in basic requests. I had to flag down a busser just to get creamer after my server didn't follow through. There was a noticeable lack of table maintenance and check-ins, and we eventually had to ask for the check just to move things along. I’ve enjoyed IHOP locations across the country, but the service at this specific branch needs better coordination to match the quality of the food.
We saw people get there after us and get their requests fast, While I was getting my coffee cold waiting for creamer and sugar. I felt the bias, some get better service than others. She walked by the table 25 times after we got the food and never asked do you need anything else, for example desserts.
If you work in hospitality you must treat everyone the same.
Atmosphere: 2
Food: 5
Service: 2
Zack Dee
It was a busy Christmas morning but the food was good and Michelle our waitress was really sweet and was working hard.
Atmosphere: 5
Food: 5
Service: 5
Uma Maheshwari Vemmula
I am beyond frustrated with my visit to this IHOP.
We started by waiting 10 minutes at the reception desk while staff ignored us. The restaurant wasn't even busy barely 5 tables were occupied out of at least 50 yet no one bothered to greet or seat us.
Once we were finally seated, the server took our order within 5 minutes but then the real wait began. It took 55 minutes for our food to arrive. For a restaurant that was nearly empty, a nearly hour-long wait for dinner food is unacceptable.
To make matters worse, the food was terrible. Compared to every other IHOP I’ve been to, the taste here was unimaginable. After waiting so long and being so hungry, the quality of the meal honestly made me feel like crying. It was a complete waste of time and money. I will not be coming back.
Atmosphere: 4
Food: 1
Service: 2
Luis francisco
I would give this ihop -20 stars for lack of proper staff to run the restaurant, communication with the customers and inefficiency with pickup orders. Even the dine in customers received their orders late which they all ate at different times so the food wouldn’t get cold. The worst ihop experience to date and would rather spend money at Dennys or other restaurants.
Atmosphere: 1
Food: 1
Service: 1
ique
Dont come here if u dont want to wait 2 hours for your food to come. This staff sucks, the tables are dirty and the whole place is a dirty environment. Lazy workers that dont care about the experience of those who come here. Go to your closest gas station and you will probably have a better experience than at this hectic place. Will never come back to this iHop
Atmosphere: 1
Food: 1
Service: 1
Devin Lenhart
I ordered a steak omelette and 3 ny cheesecake pankaes with a mango lemonade through Uber Eats on 12-25-25 My order was placed at 9:14am I didn’t receive my order till 11:32 am and my steak omelette was missing, my ny pancakes not ny at all and then I guess I was supposed to imagine mango in my lemonade as I drink it ordered 12/25/25
Atmosphere: 1
Food: 1
Service: 1
malcolm smith
Everytime we go there best food in Pooler ga.
Atmosphere: 5
Food: 5
Service: 5
LeRoy Bartell (OperatorLAMBDA)
It's clear that this establishment is under staffed
Atmosphere: 2
Food: 4
Service: 2
Empress Tao
A great place for breakfast coffee and dinner in the service is very entertaining at best lol. I want to set the record straight about the waiter who has been working very hard to keep the restaurant open all by himself. It’s not only an important asset to the company into the owner of this franchise, and probably the only reason that the door still remain open is because it his hard work in an annuity it made several managers came and gone work ahead consistent on behalf of this location with dedication and precision, making sure that the customers remain happy and the food get out on time while bringing a smile to our faces I’m a frequently repeat customer also repeat foodie..
My wife and I were impressed with the speed of service and the food was great! Despite the bad service a week ago, we decided to give it another try -pleasantly surprised. We had breakfast on Friday 12-5 and our server was great. The new GM visited our table Cathy, we fell in love with her. She was very kind and ensured that our food was fresh and hot. Sure glad that the management has changed in there! My family will be back on Sunday to visit again-keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Kathleen Malone
My family and I had lunch here yesterday and our service and food was terrific! My son had the cheeseburger omelette and it was delicious-will definitely be back
Atmosphere: 4
Food: 5
Service: 4
isa Jackson
I came to this IHOP after already noticing other customers mentioning long waits and messed-up orders. Unfortunately, my experience wasn’t any better.
I ordered a veggie omelet with a ham add-on — a very simple order — but what I received was just a plain omelet with ham pieces tossed on top, and it cost $16. My friend’s order also came out wrong. The server was friendly, but didn’t seem properly trained and didn’t take our orders correctly.
Given that others have dealt with similar issues before me, it’s clear this location needs better training and consistency in the kitchen. I don’t plan to dine in again — maybe take-out at best.
Atmosphere: 1
Food: 1
Service: 3
Annie Burton
Service was straight crap. Was given two servers and waited 20 minutes before our order was officially put in while we've been here nearly an hour (50 minutes). They're out of milk... which is slightly crazy considering that milk is a main ingredient in pancakes. Im currently aggravated since its been taking so long. Poor poor poor customer service. Party of 7 walked out because they waited 30 minutes and mentioned how we have been here longer and still haven't gotten our food...... they lied about not having milk as well since i JUST got one.... did you not want to make it and lied about not having milk or are you guys substituting the milk for an ingredient you didnt tell me? management needs to step it up. Communication between employees are poor, service is poor.... (picture is the milkshake they didnt have the milk for an hour ago) Don't come here because they messed my boyfriends order up. They neglected to tell us they didnt have oreo to make his pancakes an hour ago... and they gave him sausage instead of smoked. Update his hashbrowns were burnt all across the bottom.
Not sure who the blonde lady was but she made sure all of our order got fixed and ensured we were taken care of. Only real positive I can mention during this dine in. Thank you ma'am
Atmosphere: 1
Food: 2
Service: 1
Lauren Elizabeth
This was the absolute worst restaurant experience I’ve ever had. My husband and I sat down with our daughter. We were greeted after about 20 minutes of being sat. We ordered 3 drinks, and waited and additional 15 minutes. Drinks never came out. We got up and left. Absolutely atrocious service.
Love having breakfast for dinner.
Atmosphere: 5
Food: 5
Service: 5
Came in for a holiday breakfast on Christmas Day. The kitchen was clearly on point—the food was fresh, hot, and well-executed, which isn't easy during a holiday rush. However, the front-of-house service was a different story.
Despite ordering simple staples like an omelet and coffee, we experienced significant delays in basic requests. I had to flag down a busser just to get creamer after my server didn't follow through. There was a noticeable lack of table maintenance and check-ins, and we eventually had to ask for the check just to move things along. I’ve enjoyed IHOP locations across the country, but the service at this specific branch needs better coordination to match the quality of the food.
We saw people get there after us and get their requests fast, While I was getting my coffee cold waiting for creamer and sugar. I felt the bias, some get better service than others. She walked by the table 25 times after we got the food and never asked do you need anything else, for example desserts.
If you work in hospitality you must treat everyone the same.
Atmosphere: 2
Food: 5
Service: 2
It was a busy Christmas morning but the food was good and Michelle our waitress was really sweet and was working hard.
Atmosphere: 5
Food: 5
Service: 5
I am beyond frustrated with my visit to this IHOP.
We started by waiting 10 minutes at the reception desk while staff ignored us. The restaurant wasn't even busy barely 5 tables were occupied out of at least 50 yet no one bothered to greet or seat us.
Once we were finally seated, the server took our order within 5 minutes but then the real wait began. It took 55 minutes for our food to arrive. For a restaurant that was nearly empty, a nearly hour-long wait for dinner food is unacceptable.
To make matters worse, the food was terrible. Compared to every other IHOP I’ve been to, the taste here was unimaginable. After waiting so long and being so hungry, the quality of the meal honestly made me feel like crying. It was a complete waste of time and money. I will not be coming back.
Atmosphere: 4
Food: 1
Service: 2
I would give this ihop -20 stars for lack of proper staff to run the restaurant, communication with the customers and inefficiency with pickup orders. Even the dine in customers received their orders late which they all ate at different times so the food wouldn’t get cold. The worst ihop experience to date and would rather spend money at Dennys or other restaurants.
Atmosphere: 1
Food: 1
Service: 1
Dont come here if u dont want to wait 2 hours for your food to come. This staff sucks, the tables are dirty and the whole place is a dirty environment. Lazy workers that dont care about the experience of those who come here. Go to your closest gas station and you will probably have a better experience than at this hectic place. Will never come back to this iHop
Atmosphere: 1
Food: 1
Service: 1
I ordered a steak omelette and 3 ny cheesecake pankaes with a mango lemonade through Uber Eats on 12-25-25
My order was placed at 9:14am I didn’t receive my order till 11:32 am and my steak omelette was missing, my ny pancakes not ny at all and then I guess I was supposed to imagine mango in my lemonade as I drink it ordered 12/25/25
Atmosphere: 1
Food: 1
Service: 1
Everytime we go there best food in Pooler ga.
Atmosphere: 5
Food: 5
Service: 5
It's clear that this establishment is under staffed
Atmosphere: 2
Food: 4
Service: 2
A great place for breakfast coffee and dinner in the service is very entertaining at best lol. I want to set the record straight about the waiter who has been working very hard to keep the restaurant open all by himself. It’s not only an important asset to the company into the owner of this franchise, and probably the only reason that the door still remain open is because it his hard work in an annuity it made several managers came and gone work ahead consistent on behalf of this location with dedication and precision, making sure that the customers remain happy and the food get out on time while bringing a smile to our faces I’m a frequently repeat customer also repeat foodie..
Atmosphere: 5
Service: 5
Restaurantji Recommends
My wife and I were impressed with the speed of service and the food was great! Despite the bad service a week ago, we decided to give it another try -pleasantly surprised. We had breakfast on Friday 12-5 and our server was great. The new GM visited our table Cathy, we fell in love with her. She was very kind and ensured that our food was fresh and hot. Sure glad that the management has changed in there! My family will be back on Sunday to visit again-keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
My family and I had lunch here yesterday and our service and food was terrific! My son had the cheeseburger omelette and it was delicious-will definitely be back
Atmosphere: 4
Food: 5
Service: 4
I came to this IHOP after already noticing other customers mentioning long waits and messed-up orders. Unfortunately, my experience wasn’t any better.
I ordered a veggie omelet with a ham add-on — a very simple order — but what I received was just a plain omelet with ham pieces tossed on top, and it cost $16. My friend’s order also came out wrong. The server was friendly, but didn’t seem properly trained and didn’t take our orders correctly.
Given that others have dealt with similar issues before me, it’s clear this location needs better training and consistency in the kitchen. I don’t plan to dine in again — maybe take-out at best.
Atmosphere: 1
Food: 1
Service: 3
Service was straight crap. Was given two servers and waited 20 minutes before our order was officially put in while we've been here nearly an hour (50 minutes). They're out of milk... which is slightly crazy considering that milk is a main ingredient in pancakes. Im currently aggravated since its been taking so long. Poor poor poor customer service. Party of 7 walked out because they waited 30 minutes and mentioned how we have been here longer and still haven't gotten our food...... they lied about not having milk as well since i JUST got one.... did you not want to make it and lied about not having milk or are you guys substituting the milk for an ingredient you didnt tell me?
management needs to step it up. Communication between employees are poor, service is poor.... (picture is the milkshake they didnt have the milk for an hour ago)
Don't come here because they messed my boyfriends order up. They neglected to tell us they didnt have oreo to make his pancakes an hour ago... and they gave him sausage instead of smoked.
Update his hashbrowns were burnt all across the bottom.
Not sure who the blonde lady was but she made sure all of our order got fixed and ensured we were taken care of. Only real positive I can mention during this dine in. Thank you ma'am
Atmosphere: 1
Food: 2
Service: 1
This was the absolute worst restaurant experience I’ve ever had. My husband and I sat down with our daughter. We were greeted after about 20 minutes of being sat. We ordered 3 drinks, and waited and additional 15 minutes. Drinks never came out. We got up and left. Absolutely atrocious service.
Atmosphere: 1
Service: 1
Loading...