Noble roots is a waste of time Management was very unprofessional, he wouldnt come address our party because he knew the issue was handled incorrectly. I scheduled with the restaurant weeks in advance for a party of 14 , we arrived 15 minutes before our schedule time of 7:00 only to be given excuse after excuse and stall tactic after stall tactic on why we couldnt be seated finally at 7:45 we were informed our tables had been given away we asked to speak with the manager, he never showed I will never return to this establishment again, and based off of the google reviews we didnt miss much. I do not recommend Noble Roots to anyone.
LaTrecy Bolton
We decided to host our Galentine’s dinner at this restaurant. My friend made a reservation the week prior for a table for 14, scheduled for Friday at 7:00 PM.
I was the first to arrive at 6:45 PM. When I checked in, the host stated that he had called three times regarding the reservation. My friend—the person who made the reservation—arrived about five minutes later and confirmed she never received any calls. It was later discovered that the restaurant had written her phone number down incorrectly.
We informed the host that our final party size would be 10 guests and were told they were setting up. I asked if we could be seated early so I could place favors on the tables before the remaining guests arrived.
After waiting nearly an hour, we were given multiple and conflicting reasons for why we could not be seated. First, we were told we were late. Then we were told our tables had been given to another party at 6:30 PM and they did not know how long that party would remain.
It’s important to note that my friend did not book a private room—she booked tables. Despite this, staff then stated they would place us in a room. When we asked if the tables could be arranged together, we were met with yet another excuse.
We then asked to speak with a manager. The host went to the back and returned stating that neither the manager nor the owner was available, but that a supervisor would come speak with us. After waiting an additional 10 minutes with no one coming to address the situation, we decided to leave.
Aside from two guests in our party, none of us had ever dined here before, and unfortunately this was our first experience. The lack of organization, accountability, and basic respect shown to our group was unacceptable. The fact that no member of management made any effort to speak with us speaks volumes.
Stacie Dianne
Reservations for a party of 14. After waiting 45 minutes for a table, we were told we were late (actually 15 minutes early), we didn’t confirm (they took down the number incorrectly), and when we asked to speak to a manager we never saw one (waited 15 minutes but found another location that accommodated us quickly). Slow service actually means NO SERVICE for this review.
Pamela
This was our second visit. The first time was outstanding this time was so very far from. While my food was good, service is everything when you’re paying to dine out. Especially when 2 meals and cocktails cost you nearly $200.. my husband’s food sat in the window while our waitress stood at the counter running her mouth until it was finally brought to our table far from hot. We watched her multiple times stand back there for about 10 mins talking. When we arrived, the restaurant was nearly empty. It did pick up and when restaurants are busy, I am understanding of slow service, but when I watch you stand around gossiping while my glass is empty, it’s unacceptable. Once we were finally able to order more drinks, they were prepared and sat at the bar for about 10 mins before being served. At that point, I was over it and the whole experience. We had to finally ask a hostess for our check. I was so happy when we found this place but tonight ruined it. We don't intend to return.
Bad food coupled with good service can be overlooked. But, as with our experience tonight, bad service ruins the experience regardless of how good the food. Very disappointed. I think they need to consider hiring additional servers with better customer service skills. 3 ppl at the front door and 2 waitresses on the floor is clearly not working. Especially with the quality wait staff they are hiring…
Atmosphere: 4
Food: 4
Service: 1
David Restrepo
I called to book a reservation , they said no, walk-in only and they were available, I went there and they told me they wait time is longer than usual, but my complain is about poor customer service, they didn’t give me a chance to wait or at least try to estimate the wait time for the table.
Service: 1
Donihue Waters
Unbelievable everything was great really enjoyed the sea bass and my wife loved the salmon
Atmosphere: 4
Food: 5
Service: 5
Robyn
Great spot in Pooler. It's dim and cozy, providing a welcoming atmosphere. Had the sea bass, which was delicious. I was slightly confused with the regular and sweet potato mash both on the plate. We split the spinach salad. I think it would have been pretty good, but it was very overdressed. Cocktails were tasty and the wine cards are fun.
Atmosphere: 5
Food: 4
Service: 5
Chad Rogers
Been here a couple times. Food is always fantastic! Last time we had to wait a little while longer than usual for our entrees but it was a busy Friday night. I'll definitely be going back. Maybe just on a slower night.
Lester B
What started as a fine restaurant has gone down fast. They’ve changed chefs several times so consistency is terrible. You never know, you may get your food in 20min or 90min? They got rid of male bartender who was an expertly trained and knowledgeable about bourbons and wine. Replaced with a rude female who dresses like shes working at a hotdog stand. Add the regulars drunks who have free rein to start fights and spew vulgarities.
Atmosphere: 1
Food: 1
Service: 1
Chiquia Thomas
I love this place ❤️. Customer service was great, food great, and atmosphere was awesome. Highly recommend 👌🏾
Best service and dinner! I have had just about everything on their menu and have never been disappointed!
Atmosphere: 5
Food: 5
Service: 5
Rafi Mohammed
Great restaurant and service. The owner is really nice and is a great chef. We were a group of 4 and everything was awesome. I loved their sea bass and aged cheese. Highly recommend when you visit Savannah. The restaurant is in pooler (20 min drive from Savannah historic downtown).
Atmosphere: 5
Food: 5
Service: 5
Rita Szczerbowski
Waited 45 minutes for are food very noisy food was ok service was slow would not return
Atmosphere: 1
Food: 2
Service: 1
Kimberly Houston
Amazing food and attentive service. Lively atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Mary P
Noble Roots is one of those rare places that gets it right. We go there very often for dinner or just drinks. Patrick and Kristie Hoffman are very involved and truly care about their guests. They’re always at the restaurant, checking in, chatting with tables, and making sure everyone feels welcome. They remember your name and take the time to get to know you. Pat is quick to recognize his guests and welcome you back every time.
The food is phenomenal, there’s nowhere that comes close to this food in Pooler. It’s a true scratch kitchen, and you can taste the quality and attention in every dish. Wednesday lasagna night is a favorite, and the bartenders (especially Kaitlyn!) are exceptional. Every cocktail is balanced and thoughtfully made, and the service is consistently warm and attentive.
Vibe is warm and comforting. Music is tasteful loud enough to enjoy but not too loud to have a quiet conversation. Live music on some nights draws a big crowd.
What really makes Noble Roots stand out is its sense of community. The whole staff makes you feel like family- a genuine atmosphere that makes you feel valued and appreciated every time you walk in. Pooler is lucky to have this spot — we can’t recommend it enough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Calamari, Short Rib Ravioli, Charcuterie Board, Seared Salmon, Burger and Fries
Noble roots is a waste of time Management was very unprofessional, he wouldnt come address our party because he knew the issue was handled incorrectly. I scheduled with the restaurant weeks in advance for a party of 14 , we arrived 15 minutes before our schedule time of 7:00 only to be given excuse after excuse and stall tactic after stall tactic on why we couldnt be seated finally at 7:45 we were informed our tables had been given away we asked to speak with the manager, he never showed I will never return to this establishment again, and based off of the google reviews we didnt miss much. I do not recommend Noble Roots to anyone.
We decided to host our Galentine’s dinner at this restaurant. My friend made a reservation the week prior for a table for 14, scheduled for Friday at 7:00 PM. I was the first to arrive at 6:45 PM. When I checked in, the host stated that he had called three times regarding the reservation. My friend—the person who made the reservation—arrived about five minutes later and confirmed she never received any calls. It was later discovered that the restaurant had written her phone number down incorrectly. We informed the host that our final party size would be 10 guests and were told they were setting up. I asked if we could be seated early so I could place favors on the tables before the remaining guests arrived. After waiting nearly an hour, we were given multiple and conflicting reasons for why we could not be seated. First, we were told we were late. Then we were told our tables had been given to another party at 6:30 PM and they did not know how long that party would remain. It’s important to note that my friend did not book a private room—she booked tables. Despite this, staff then stated they would place us in a room. When we asked if the tables could be arranged together, we were met with yet another excuse. We then asked to speak with a manager. The host went to the back and returned stating that neither the manager nor the owner was available, but that a supervisor would come speak with us. After waiting an additional 10 minutes with no one coming to address the situation, we decided to leave. Aside from two guests in our party, none of us had ever dined here before, and unfortunately this was our first experience. The lack of organization, accountability, and basic respect shown to our group was unacceptable. The fact that no member of management made any effort to speak with us speaks volumes.
Reservations for a party of 14. After waiting 45 minutes for a table, we were told we were late (actually 15 minutes early), we didn’t confirm (they took down the number incorrectly), and when we asked to speak to a manager we never saw one (waited 15 minutes but found another location that accommodated us quickly). Slow service actually means NO SERVICE for this review.
This was our second visit. The first time was outstanding this time was so very far from. While my food was good, service is everything when you’re paying to dine out. Especially when 2 meals and cocktails cost you nearly $200.. my husband’s food sat in the window while our waitress stood at the counter running her mouth until it was finally brought to our table far from hot. We watched her multiple times stand back there for about 10 mins talking. When we arrived, the restaurant was nearly empty. It did pick up and when restaurants are busy, I am understanding of slow service, but when I watch you stand around gossiping while my glass is empty, it’s unacceptable. Once we were finally able to order more drinks, they were prepared and sat at the bar for about 10 mins before being served. At that point, I was over it and the whole experience. We had to finally ask a hostess for our check. I was so happy when we found this place but tonight ruined it. We don't intend to return.
Bad food coupled with good service can be overlooked. But, as with our experience tonight, bad service ruins the experience regardless of how good the food. Very disappointed. I think they need to consider hiring additional servers with better customer service skills. 3 ppl at the front door and 2 waitresses on the floor is clearly not working. Especially with the quality wait staff they are hiring…
Atmosphere: 4
Food: 4
Service: 1
I called to book a reservation , they said no, walk-in only and they were available, I went there and they told me they wait time is longer than usual, but my complain is about poor customer service, they didn’t give me a chance to wait or at least try to estimate the wait time for the table.
Service: 1
Unbelievable everything was great really enjoyed the sea bass and my wife loved the salmon
Atmosphere: 4
Food: 5
Service: 5
Great spot in Pooler. It's dim and cozy, providing a welcoming atmosphere. Had the sea bass, which was delicious. I was slightly confused with the regular and sweet potato mash both on the plate. We split the spinach salad. I think it would have been pretty good, but it was very overdressed. Cocktails were tasty and the wine cards are fun.
Atmosphere: 5
Food: 4
Service: 5
Been here a couple times. Food is always fantastic! Last time we had to wait a little while longer than usual for our entrees but it was a busy Friday night. I'll definitely be going back. Maybe just on a slower night.
What started as a fine restaurant has gone down fast. They’ve changed chefs several times so consistency is terrible. You never know, you may get your food in 20min or 90min? They got rid of male bartender who was an expertly trained and knowledgeable about bourbons and wine. Replaced with a rude female who dresses like shes working at a hotdog stand. Add the regulars drunks who have free rein to start fights and spew vulgarities.
Atmosphere: 1
Food: 1
Service: 1
I love this place ❤️. Customer service was great, food great, and atmosphere was awesome. Highly recommend 👌🏾
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best service and dinner! I have had just about everything on their menu and have never been disappointed!
Atmosphere: 5
Food: 5
Service: 5
Great restaurant and service. The owner is really nice and is a great chef. We were a group of 4 and everything was awesome. I loved their sea bass and aged cheese. Highly recommend when you visit Savannah. The restaurant is in pooler (20 min drive from Savannah historic downtown).
Atmosphere: 5
Food: 5
Service: 5
Waited 45 minutes for are food very noisy food was ok service was slow would not return
Atmosphere: 1
Food: 2
Service: 1
Amazing food and attentive service. Lively atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Noble Roots is one of those rare places that gets it right. We go there very often for dinner or just drinks. Patrick and Kristie Hoffman are very involved and truly care about their guests. They’re always at the restaurant, checking in, chatting with tables, and making sure everyone feels welcome. They remember your name and take the time to get to know you. Pat is quick to recognize his guests and welcome you back every time.
The food is phenomenal, there’s nowhere that comes close to this food in Pooler. It’s a true scratch kitchen, and you can taste the quality and attention in every dish. Wednesday lasagna night is a favorite, and the bartenders (especially Kaitlyn!) are exceptional. Every cocktail is balanced and thoughtfully made, and the service is consistently warm and attentive.
Vibe is warm and comforting. Music is tasteful loud enough to enjoy but not too loud to have a quiet conversation. Live music on some nights draws a big crowd.
What really makes Noble Roots stand out is its sense of community. The whole staff makes you feel like family- a genuine atmosphere that makes you feel valued and appreciated every time you walk in. Pooler is lucky to have this spot — we can’t recommend it enough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Calamari, Short Rib Ravioli, Charcuterie Board, Seared Salmon, Burger and Fries
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