Manager is very anal. Made a mistake ordering, ordered a cheesy pasta instead of chicken pasta. He insisted it would affect inventory if he added chicken despite them being the exact same price. I'll stick to ordering from the Rincon location.
Atmosphere: 1
Food: 3
Service: 1
Tito Quest
Mega fast, super fresh breadsticks and delivered straight to my hotel door
Jason
Placed my order at 6:52 and it was done by 7:05, 2 minutes prior to the originally promised time. I walked in the guy behind the counter grabbed my order showed me the excellently finished product and I walked out like I owned the place a pizza champion. I don’t know what people are talking about 3.6 stars y’all are straight fiends out here. No one put pizzas the hut!
Atmosphere: 5
Food: 5
Service: 5
Alaina
Pizza Hut Review: Stuffed Crust MVP 🌟🌟🌟🌟 I'll start by saying I'm pretty particular when it comes to pizza, which is why Pizza Hut earns a strong 4 out of 5 stars from me. It's consistently good, reliable pizza, but I save those perfect scores for truly rare occasions! The main reason I eat here is, hands down, the Stuffed Crust. Seriously, it’s the star of the show and the primary draw. That cheesy, warm crust elevates the entire meal and keeps me coming back every time. As for the service, it was pretty well overall. The staff was generally helpful and friendly. The only minor hiccup was a small wait when first trying to get helped, but once the ball was rolling, everything else was smooth. If you're looking for that iconic, cheese-stuffed experience, this is the place.
Atmosphere: 4
Food: 4
Service: 4
Debbie Dovich
I threw it away the crust on the melt was so hard it was not edible!! I tried to salvage the inside but dry as a dessert! Will not order again!!
Food: 1
Chris Westen
We ordered delivery at our hotel. Pizza is terrible. All cheese no sauce. The thin crust was not what i should have been. Very sad that a pizza place that should be consistent isn't.
Atmosphere: 1
Food: 1
Service: 2
Jonathan Nunez
Tell me why when you place an order through the phone you have to go through a call center that transfers your order to them, what sense does that make?? Why can't I just place my order with the actual store? Then you have to go back and forth with phone operator. It's BS !!!!! LOL Lil Ceasars at least answers the phone and so does papa Johns and domino's. Pizza hut is a JOKE
Atmosphere: 1
Food: 2
Service: 1
Matt M
Ordered two of their box deals. A melt, fries, and a soda. I only received one soda. I guess their mistake made it too much of an inconvenience to make it right. A few dollars of my next order??? Bold assumption considering how I am being treated. I paid for it and I expected it.
Atmosphere: 1
Food: 3
Service: 1
Zack Mitchell
Store went above and beyond to accommodate me with an issue I had. I had called the store to order a pizza I normally order through the online app. The call got routed to a call center somewhere abroad and since I was driving when I called, the price she mumbled sounded about the same as I usually pay. In the person's defense I did abruptly hang up on her when she tried up selling me bullshit I didn't call to order. And rather than crash my car determining if I want chocolate chip cookies..... I erred on the side of public safety. When I get to the hut to pick up my order the cashier told me a price that was nearly double that of what I normally pay. Fyi to the price conscious btw. When I showed them what I normally pay they did politely adjust the price and explained the call center will never give you a deal. That's a pizza hut issue not a store specific issue in my opinion and they did the best they could to make good. To which I was satisfied.
Placed order on 1/23/25, pizza with boneless wings. Waited, waited waited, after 1 hour called store to find out where was the delivery, NO RESPONSE!!! Finally, neighbors from 8 houses down from me, knocked on the door, asked if I ordered a pizza, I responded yesterday, they said a delivery person rang their bell. They attempted to tell him they didn't order a pizza, but he said take it anyway and left!!!!! I attempted to call the store and speak to the manager, but he/ she never answered the phone. I called only to have the same negative response. The pizza by this time was cold and honestly terrible. I am calling my bank to stop payment for this obvious incompetent driver and store manager. I paid for a service and received a poor imitation for proper service.
Atmosphere: 1
Food: 1
Service: 1
Nikki McCollum
I've literally been calling since Monday 01/20/25 4pm and NOBODY answers the phone what kind of business doesn't answer the phone I can understand being short staffed but that's when your "managers" step tf up and do their job!!!! No wonder nobody wants to work for you guys, since y'all can't answer let's see how long it would take for SOMEONE to email me bac; Delivery, food was cold for one and 2 I didn't get my drinks already bad enough I had to pay $24.28 for this BS but then I don't get my drinks
Atmosphere: 1
Food: 1
Service: 1
Jack Mardock
Food took well over an hour to arrive. I was not notified of any delivery changes until 7:30 when doordash sent me a message. In app said delivery would be at 7:01 and i was never updated. I also tried calling the location 4 times to no answers. Food arrived cold. I will not be ordering or recommending anyone to the location if they cannot deliver within a reasonable timeframe. location is: 423-A US Hwy 80 W
Atmosphere: 1
Food: 2
Service: 1
Rebecca Brooks
Always good Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
John Campbell
I ordered a stuffed crust with 1/2 pepperoni, sausage, olive and 1/2 ham, pineapple, and bacon. They forgot the pepperoni and the bacon and the pizza was barely cooked. I spent 1.5 hrs trying to call the store and they never answered the call. I tried the call center and they told me they could transfer me to the store. They never answered either. I strongly suggest everyone avoid the Pooler Pizza Hut. At least Papa John’s will answer the phone
Manager is very anal. Made a mistake ordering, ordered a cheesy pasta instead of chicken pasta. He insisted it would affect inventory if he added chicken despite them being the exact same price. I'll stick to ordering from the Rincon location.
Atmosphere: 1
Food: 3
Service: 1
Mega fast, super fresh breadsticks and delivered straight to my hotel door
Placed my order at 6:52 and it was done by 7:05, 2 minutes prior to the originally promised time. I walked in the guy behind the counter grabbed my order showed me the excellently finished product and I walked out like I owned the place a pizza champion. I don’t know what people are talking about 3.6 stars y’all are straight fiends out here. No one put pizzas the hut!
Atmosphere: 5
Food: 5
Service: 5
Pizza Hut Review: Stuffed Crust MVP 🌟🌟🌟🌟
I'll start by saying I'm pretty particular when it comes to pizza, which is why Pizza Hut earns a strong 4 out of 5 stars from me. It's consistently good, reliable pizza, but I save those perfect scores for truly rare occasions!
The main reason I eat here is, hands down, the Stuffed Crust. Seriously, it’s the star of the show and the primary draw. That cheesy, warm crust elevates the entire meal and keeps me coming back every time.
As for the service, it was pretty well overall. The staff was generally helpful and friendly. The only minor hiccup was a small wait when first trying to get helped, but once the ball was rolling, everything else was smooth.
If you're looking for that iconic, cheese-stuffed experience, this is the place.
Atmosphere: 4
Food: 4
Service: 4
I threw it away the crust on the melt was so hard it was not edible!! I tried to salvage the inside but dry as a dessert! Will not order again!!
Food: 1
We ordered delivery at our hotel. Pizza is terrible. All cheese no sauce. The thin crust was not what i should have been. Very sad that a pizza place that should be consistent isn't.
Atmosphere: 1
Food: 1
Service: 2
Tell me why when you place an order through the phone you have to go through a call center that transfers your order to them, what sense does that make?? Why can't I just place my order with the actual store? Then you have to go back and forth with phone operator. It's BS !!!!! LOL Lil Ceasars at least answers the phone and so does papa Johns and domino's. Pizza hut is a JOKE
Atmosphere: 1
Food: 2
Service: 1
Ordered two of their box deals. A melt, fries, and a soda. I only received one soda. I guess their mistake made it too much of an inconvenience to make it right. A few dollars of my next order??? Bold assumption considering how I am being treated. I paid for it and I expected it.
Atmosphere: 1
Food: 3
Service: 1
Store went above and beyond to accommodate me with an issue I had. I had called the store to order a pizza I normally order through the online app. The call got routed to a call center somewhere abroad and since I was driving when I called, the price she mumbled sounded about the same as I usually pay. In the person's defense I did abruptly hang up on her when she tried up selling me bullshit I didn't call to order. And rather than crash my car determining if I want chocolate chip cookies..... I erred on the side of public safety. When I get to the hut to pick up my order the cashier told me a price that was nearly double that of what I normally pay. Fyi to the price conscious btw. When I showed them what I normally pay they did politely adjust the price and explained the call center will never give you a deal. That's a pizza hut issue not a store specific issue in my opinion and they did the best they could to make good. To which I was satisfied.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Restaurantji Recommends
Placed order on 1/23/25, pizza with boneless wings. Waited, waited waited, after 1 hour called store to find out where was the delivery, NO RESPONSE!!! Finally, neighbors from 8 houses down from me, knocked on the door, asked if I ordered a pizza, I responded yesterday, they said a delivery person rang their bell. They attempted to tell him they didn't order a pizza, but he said take it anyway and left!!!!! I attempted to call the store and speak to the manager, but he/ she never answered the phone. I called only to have the same negative response. The pizza by this time was cold and honestly terrible. I am calling my bank to stop payment for this obvious incompetent driver and store manager. I paid for a service and received a poor imitation for proper service.
Atmosphere: 1
Food: 1
Service: 1
I've literally been calling since Monday 01/20/25 4pm and NOBODY answers the phone what kind of business doesn't answer the phone I can understand being short staffed but that's when your "managers" step tf up and do their job!!!! No wonder nobody wants to work for you guys, since y'all can't answer let's see how long it would take for SOMEONE to email me bac; Delivery, food was cold for one and 2 I didn't get my drinks already bad enough I had to pay $24.28 for this BS but then I don't get my drinks
Atmosphere: 1
Food: 1
Service: 1
Food took well over an hour to arrive. I was not notified of any delivery changes until 7:30 when doordash sent me a message. In app said delivery would be at 7:01 and i was never updated. I also tried calling the location 4 times to no answers. Food arrived cold. I will not be ordering or recommending anyone to the location if they cannot deliver within a reasonable timeframe. location is: 423-A US Hwy 80 W
Atmosphere: 1
Food: 2
Service: 1
Always good
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
I ordered a stuffed crust with 1/2 pepperoni, sausage, olive and 1/2 ham, pineapple, and bacon. They forgot the pepperoni and the bacon and the pizza was barely cooked. I spent 1.5 hrs trying to call the store and they never answered the call. I tried the call center and they told me they could transfer me to the store. They never answered either. I strongly suggest everyone avoid the Pooler Pizza Hut. At least Papa John’s will answer the phone
Atmosphere: 1
Food: 1
Service: 1
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