We just ate at the Pooler location in Savannah. It was such a pleasant surprise to have excellent food. Very friendly staff and a clean pleasant atmosphere! The Wendy’s where we live is not nearly those things. The employees at the one near where we live act like customers are an inconvenience! My husband commented that this was probably the best Wendy’s we’ve been to!
Jose Velez
Terrible experience at this Wendy’s location. They got my entire order wrong and made no effort to correct it. Instead of fixing the issue, they just handed me the receipt and told me what I was charged for without addressing the mistake. The manager was aware of the situation but seemed to just go along with whatever his employees told him, rather than taking responsibility or resolving the problem. Very disappointing service.
2Fat2 Diet4U
Below are before and after eating. I had to prepare the potato which is Very Very Very small and y'all should be ashamed of y'all's self. I haven't had this in a while and it was a good filler.
Jenna Couey
The inside was not clean. Drink machine looks like it hasn't been cleaned in days. Pop up safety cones left on the tables.
Heather Brownfield
Awful experience with employees and very unclean
Atmosphere: 1
Food: 1
Service: 1
Laura Brady
I’m not sure if the man in the drive thru was being lazy and didn’t want to grab us ketchup or if they didn’t actually have any. Either way, no ketchup at all fast food restaurant is crazy!
Atmosphere: 2
Food: 2
Service: 2
언덕거인
The staff's service and attitude were really bad I'm sorry I couldn't answer properly because my English was bad.
When I couldn't hear the question or answer the question, I sighed, crossed my arms, and looked at him as if I was pitiful. I was so embarrassed.
Atmosphere: 1
Food: 3
Service: 1
Jaycee Dail
Things were js thrown in the bag
Byron Lass
First, the wait time in line from placing the order to receiving food was about 15 minutes. Second, once at the window the very unpleasant unprofessional woman with the shower bonnet on, never spoke, never said hello, kiss my ass or nothing being she was to busy having fun with the other employee that was wearing pajama pants. Third, the manager was very disheveled and very sloppy in appearance as well. Fourth, when I asked the unprofessional so called customer service person for a receipt I got an eye roll with a smack of the lips and rudely was handed my receipt. Fifth, I then asked to speak to the manager and again was given the eye roll as she yelled to the manager "He want you". Sixth, the manager walked over and was almost as unprofessional as the first person. I said to her that this experience was absolutely ridiculous with the wait time and how unprofessional the lady was at the window that said absolutely Nothing, as I spend my money at this store that goes towards their paycheck! Manager just stood there and mumbled something and then just stared at me. She gave no response to any kind of resolution about anything. Way to go Wendy's to keep things professional! I will not be going there anymore!
Customer service was non-existent. Employees were too busy talking to friends/family. Food was passable. Bathroom was filthy. No paper towels. Employee said they couldn't take cash and we could only order at kiosk. Dirty tables, floor, and counter. Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
Whitney Price
This location is absolutely the worst! I keep trying it thinking it will get better, but it does not. Do a mobile order and they can't find it....... then they find it...... they tell you to pull up and after 45 minutes you still don't have food, because it's sitting on the counter..... then you have to stand in line, because they won't acknowledge you if you aren't in the line. Just so they can turn around directly behind them and grab it, because it was never placed into the Mobile location or brought to you as they promise
We have never had a good experience employee be arrested one night while we were there. I mean
Atmosphere: 1
Food: 4
Service: 1
Jennifer K
Always great. Thanks yall!
Atmosphere: 5
Food: 5
Service: 5
Riona
Staff response is the worst I felt treated in a dismissive manner and racially discriminated against. The kiosks were all broken.
Atmosphere: 1
Service: 1
Justin Messex
Order a 20pc honey BBQ nuggets they only gave me 10. This isn't the first time they have mess up my order. Don't go here
It's not bad, kinda bland at times but good
We just ate at the Pooler location in Savannah. It was such a pleasant surprise to have excellent food. Very friendly staff and a clean pleasant atmosphere! The Wendy’s where we live is not nearly those things. The employees at the one near where we live act like customers are an inconvenience! My husband commented that this was probably the best Wendy’s we’ve been to!
Terrible experience at this Wendy’s location. They got my entire order wrong and made no effort to correct it. Instead of fixing the issue, they just handed me the receipt and told me what I was charged for without addressing the mistake. The manager was aware of the situation but seemed to just go along with whatever his employees told him, rather than taking responsibility or resolving the problem. Very disappointing service.
Below are before and after eating. I had to prepare the potato which is Very Very Very small and y'all should be ashamed of y'all's self. I haven't had this in a while and it was a good filler.
The inside was not clean. Drink machine looks like it hasn't been cleaned in days. Pop up safety cones left on the tables.
Awful experience with employees and very unclean
Atmosphere: 1
Food: 1
Service: 1
I’m not sure if the man in the drive thru was being lazy and didn’t want to grab us ketchup or if they didn’t actually have any. Either way, no ketchup at all fast food restaurant is crazy!
Atmosphere: 2
Food: 2
Service: 2
The staff's service and attitude were really bad
I'm sorry I couldn't answer properly because my English was bad.
When I couldn't hear the question or answer the question, I sighed, crossed my arms, and looked at him as if I was pitiful. I was so embarrassed.
Atmosphere: 1
Food: 3
Service: 1
Things were js thrown in the bag
First, the wait time in line from placing the order to receiving food was about 15 minutes. Second, once at the window the very unpleasant unprofessional woman with the shower bonnet on, never spoke, never said hello, kiss my ass or nothing being she was to busy having fun with the other employee that was wearing pajama pants. Third, the manager was very disheveled and very sloppy in appearance as well. Fourth, when I asked the unprofessional so called customer service person for a receipt I got an eye roll with a smack of the lips and rudely was handed my receipt. Fifth, I then asked to speak to the manager and again was given the eye roll as she yelled to the manager "He want you". Sixth, the manager walked over and was almost as unprofessional as the first person. I said to her that this experience was absolutely ridiculous with the wait time and how unprofessional the lady was at the window that said absolutely Nothing, as I spend my money at this store that goes towards their paycheck! Manager just stood there and mumbled something and then just stared at me. She gave no response to any kind of resolution about anything. Way to go Wendy's to keep things professional! I will not be going there anymore!
Food: 3
Service: 1
Restaurantji Recommends
Customer service was non-existent. Employees were too busy talking to friends/family. Food was passable. Bathroom was filthy. No paper towels. Employee said they couldn't take cash and we could only order at kiosk. Dirty tables, floor, and counter. Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
This location is absolutely the worst! I keep trying it thinking it will get better, but it does not. Do a mobile order and they can't find it....... then they find it...... they tell you to pull up and after 45 minutes you still don't have food, because it's sitting on the counter..... then you have to stand in line, because they won't acknowledge you if you aren't in the line. Just so they can turn around directly behind them and grab it, because it was never placed into the Mobile location or brought to you as they promise
We have never had a good experience employee be arrested one night while we were there. I mean
Atmosphere: 1
Food: 4
Service: 1
Always great. Thanks yall!
Atmosphere: 5
Food: 5
Service: 5
Staff response is the worst
I felt treated in a dismissive manner and racially discriminated against. The kiosks were all broken.
Atmosphere: 1
Service: 1
Order a 20pc honey BBQ nuggets they only gave me 10. This isn't the first time they have mess up my order. Don't go here
Atmosphere: 1
Food: 1
Service: 1
Loading...