Worst Kroger I have ever been to. Prices automatically go up whenever the holidays arrive and selections are marginal. I have been patronizing this Kroger for almost 14 years bc it is close to my house. Now I'm shopping at bigger Kroger and Publix even though I have to drive a greater distance. Might I also add... this store has ZERO customer service skills. 0. They never greet me or say hello or anything and I know they I have been a loyal customer. I'm done with them
Brittany B.
Kroger is an absolute joke. If I could give 0stars I would! On June 11th I placed a pick up order. On a June 12th I picked up the order. I was charged $250 for the order and another $250 prior authorization hold was placed on my account. Still, today it has not been released. I will NEVER place another purchase at Kroger in store or online. Their customer service representatives are horrible and some of the most rude individuals I have ever spoken with. When I asked to speak with a direct supervisor the last lady I was talking with told me I could hang up and try again but she wasn't putting me through to anyone else.
James S.
Just came back from Kroger's on a Sunday afternoon. The first thing they were no push carts. . Then I went to the produce section And there are no plastic bags by any of the potatoes or onions. Who manages a store and whoever they are they need to be fired. The bathrooms are never really clean either. There's also not enough help in the pharmacy. I like shopping at Kroger for the convenience, but Publix is so much nicer.
DeMarquine H.
Drive thru is closed due to "understaffing" but there's nothing online that lets a customer know that before coming to the store. I choose to use the drive thru pharmacy exclusively and know that there are disabled customers who do so as well. If the feature isn't going to be available, you need to let customers know that so they can make a different choice in pharmacies if they have a disability, condition or illness that prevents them from entering the store.I called from right outside the store, asked about the drive thru, was told they were understaffed, explained that it wasn't posted online that the drive thru was unavailable and I would need to move my Rxs if that was the case. I was told to "do that if that's what you think you should." I asked to speak to the manager, was told the Pharmacist manages the pharmacy not the store manager and that the pharmacist was busy but I could hold. I held for close to 10 minutes. I decided to go into the store to pickup the medication that I needed and couldn't wait the time it would take to research another in network pharmacy with an open as advertised drivethru and transfer my Rx there and the cash register I was rang up on didn't work well enough for me to see my total before swiping my card. The pharmacist was working one register while another woman with braids (if I remember correctly) worked the other. There was a tall man with curly hair in a ponytail/bun and a woman with longish brown hair with chunky highlights (which is who I believe I spoke with on the phone because the only other woman besides her and the pharmacist is the person who rang me up and she had an accent while the person I spoke with on the phone did not).I understand being short staffed, but my experience is due to poor management on the part of the store and poor customer service on the part of the person I spoke with on the phone. The unavailability of the drive thru needs to be posted online and part of the notification that a customer's prescription is ready. The response from the person who answered the phone did not include an apology for the inconvenience or a speedy offer to transfer my Rx to a more accessible pharmacy. Neither of those things requires additional staff to execute.
Laura S.
Do not get curbside pick-up or delivery from this location. They forget items, and even more aggravating, there is no way to call and speak to a human being, or even leave a message and have someone call you back. I'm not talking about items that are out of stock that they do not charge you for, but things that are in stock. Tonight I ordered 3 boxes of waffles. I got one box but was still charged for all 3. I have had problems with curbside at this location before too. I will continue to shop in store here for the convenience of the location & lower prices, but I will drive further to another Kroger if I have to do curbside again. Or I will make them stand there and wait on me while I do a full inventory. Update: Almost 3 hours after I picked up my order, Kroger sent me an updated receipt which indicated they were out of the waffles. Items being out of stock is understandable these days, but the revised receipt should have been available a lot sooner, like before I picked up my order, and there should be some way to call and speak to a human.
Theresa Thompson Randolph
Dirty. Not clean. Dirty dirty dirty
Cassandra Floyd
It’s not the Kroger that I go to but I had to get the Covid vaccine very clean place I did end up buying groceries
Joseph Crawford
the Kroger on Brownsville Road Powder Springs has a very friendly staff highly knowledgeable in know where everything is which is amazing because corporate screwed up again thank you Kroger company of families and Corporation you moved bread you move the milk you move the eggs you moved everything in heck and Haiti you so I used to know where everything was in the store I understand you've got to get different products and and give themselves space and stuff like that that's just business but this time Kroger and I'd like to get this into the corporation y'all screwed up
Cecilia CeCe Wallace
Sadly to say!... this Kroger is the worst Kroger‘s I have ever inter-its always nasty and dirty!..The presentation when you first walk in the door, he is a disaster!... every time I go there trash & leaves all over the place, along with cleaning wipes all over the entrance floor! This place need strictly a cleaning person keeping the front the store neat and clean.
DrNifa Nixon
While the employees at store 456 are the greatest group of proessionals in the grocer industry - helpful and super friendly - this store has poor management. This location almost ALWAYS has products not in stock. They have deliveries that just sit without being placed on the floor. This was not the case 10-12 years ago. If not for the employees, I would never shop at this location, it's pointless.
if pricing isn't listed, why should the retailer be trusted? look at the shelves they aren't pricing a lot of items. Finding out at checkout that a small bag of Charcoal is more than double price at walmart is ridiculous. More so when there is a big 3.99 sign , it is intentionally misleading.
Candice G.
If your looking for good & fast service you should definitely go to this Kroger! I've been to multiple Kroger's and I have to say this is by far my favorite! My daughters prescription is always on time and they always have the medicine in stock, which is a blessing. As for produce, my children loves the fresh fruits in vegetables! Plus this year Easter I was every where looking for eggs and everyone was sold out... of course because the Cov19 I'm sure but Kroger's Powder Springs was fully stocked! This made my day to give my little ones Easter eggs after being sold out on the entire planet! I love good customer service that's all I get coming to this grocery store.
Charley Chandler
Twice in the last 2 months I have used the pickup - which I have been using for years but when I got my groceries the total was different because of being out of items. No big deal I have had this happen before. BUT what my card is charged is the original amount of the order. When I contact the company they lay the blame on my bank. I call BS on this because it has never been that way before. Then to make matters worse after asking to speak with a supervisor who was just as condescending as the CST person when he finished and I stated that I guess my days of Kroger shopping are over - he hung up on me while I was still speaking. So in my book Kroger has now joined Walmart & Target as companies I will never give my money to again.
Patricia Murray-Newby
It's very convenient! I live about 5 minutes from it, and its the only place I buy my fruits.
Mark H.
The store manager and employees are usually helpful friendly and just plain nice. Now the bad part. This is the temporally out of stock Kroger. The Kroger app is a time consuming piece of garbage. Is the ordering software so poor you can't keep Par stock?It's close to home so I shop there for the most part. Honestly compared to other Kroger's this is the step child. The very worst property in Atlanta. I'm sure it's because this area is lower income and multi ethnic. In review Kroger company support the pits. The people doing their best with what they have.Recently bought a roast chicken never again. I'm 99% sure I got food poisoning for said chicken. Up all night.....I don't care how close it is never again.
Worst Kroger I have ever been to. Prices automatically go up whenever the holidays arrive and selections are marginal. I have been patronizing this Kroger for almost 14 years bc it is close to my house. Now I'm shopping at bigger Kroger and Publix even though I have to drive a greater distance. Might I also add... this store has ZERO customer service skills. 0. They never greet me or say hello or anything and I know they I have been a loyal customer. I'm done with them
Kroger is an absolute joke. If I could give 0stars I would! On June 11th I placed a pick up order. On a June 12th I picked up the order. I was charged $250 for the order and another $250 prior authorization hold was placed on my account. Still, today it has not been released. I will NEVER place another purchase at Kroger in store or online. Their customer service representatives are horrible and some of the most rude individuals I have ever spoken with. When I asked to speak with a direct supervisor the last lady I was talking with told me I could hang up and try again but she wasn't putting me through to anyone else.
Just came back from Kroger's on a Sunday afternoon. The first thing they were no push carts. . Then I went to the produce section And there are no plastic bags by any of the potatoes or onions. Who manages a store and whoever they are they need to be fired. The bathrooms are never really clean either. There's also not enough help in the pharmacy. I like shopping at Kroger for the convenience, but Publix is so much nicer.
Drive thru is closed due to "understaffing" but there's nothing online that lets a customer know that before coming to the store. I choose to use the drive thru pharmacy exclusively and know that there are disabled customers who do so as well. If the feature isn't going to be available, you need to let customers know that so they can make a different choice in pharmacies if they have a disability, condition or illness that prevents them from entering the store.I called from right outside the store, asked about the drive thru, was told they were understaffed, explained that it wasn't posted online that the drive thru was unavailable and I would need to move my Rxs if that was the case. I was told to "do that if that's what you think you should." I asked to speak to the manager, was told the Pharmacist manages the pharmacy not the store manager and that the pharmacist was busy but I could hold. I held for close to 10 minutes. I decided to go into the store to pickup the medication that I needed and couldn't wait the time it would take to research another in network pharmacy with an open as advertised drivethru and transfer my Rx there and the cash register I was rang up on didn't work well enough for me to see my total before swiping my card. The pharmacist was working one register while another woman with braids (if I remember correctly) worked the other. There was a tall man with curly hair in a ponytail/bun and a woman with longish brown hair with chunky highlights (which is who I believe I spoke with on the phone because the only other woman besides her and the pharmacist is the person who rang me up and she had an accent while the person I spoke with on the phone did not).I understand being short staffed, but my experience is due to poor management on the part of the store and poor customer service on the part of the person I spoke with on the phone. The unavailability of the drive thru needs to be posted online and part of the notification that a customer's prescription is ready. The response from the person who answered the phone did not include an apology for the inconvenience or a speedy offer to transfer my Rx to a more accessible pharmacy. Neither of those things requires additional staff to execute.
Do not get curbside pick-up or delivery from this location. They forget items, and even more aggravating, there is no way to call and speak to a human being, or even leave a message and have someone call you back. I'm not talking about items that are out of stock that they do not charge you for, but things that are in stock. Tonight I ordered 3 boxes of waffles. I got one box but was still charged for all 3. I have had problems with curbside at this location before too. I will continue to shop in store here for the convenience of the location & lower prices, but I will drive further to another Kroger if I have to do curbside again. Or I will make them stand there and wait on me while I do a full inventory. Update: Almost 3 hours after I picked up my order, Kroger sent me an updated receipt which indicated they were out of the waffles. Items being out of stock is understandable these days, but the revised receipt should have been available a lot sooner, like before I picked up my order, and there should be some way to call and speak to a human.
Dirty. Not clean. Dirty dirty dirty
It’s not the Kroger that I go to but I had to get the Covid vaccine very clean place I did end up buying groceries
the Kroger on Brownsville Road Powder Springs has a very friendly staff highly knowledgeable in know where everything is which is amazing because corporate screwed up again thank you Kroger company of families and Corporation you moved bread you move the milk you move the eggs you moved everything in heck and Haiti you so I used to know where everything was in the store I understand you've got to get different products and and give themselves space and stuff like that that's just business but this time Kroger and I'd like to get this into the corporation y'all screwed up
Sadly to say!... this Kroger is the worst Kroger‘s I have ever inter-its always nasty and dirty!..The presentation when you first walk in the door, he is a disaster!... every time I go there trash & leaves all over the place, along with cleaning wipes all over the entrance floor! This place need strictly a cleaning person keeping the front the store neat and clean.
While the employees at store 456 are the greatest group of proessionals in the grocer industry - helpful and super friendly - this store has poor management. This location almost ALWAYS has products not in stock. They have deliveries that just sit without being placed on the floor. This was not the case 10-12 years ago. If not for the employees, I would never shop at this location, it's pointless.
Restaurantji Recommends
if pricing isn't listed, why should the retailer be trusted? look at the shelves they aren't pricing a lot of items. Finding out at checkout that a small bag of Charcoal is more than double price at walmart is ridiculous. More so when there is a big 3.99 sign , it is intentionally misleading.
If your looking for good & fast service you should definitely go to this Kroger! I've been to multiple Kroger's and I have to say this is by far my favorite! My daughters prescription is always on time and they always have the medicine in stock, which is a blessing. As for produce, my children loves the fresh fruits in vegetables! Plus this year Easter I was every where looking for eggs and everyone was sold out... of course because the Cov19 I'm sure but Kroger's Powder Springs was fully stocked! This made my day to give my little ones Easter eggs after being sold out on the entire planet! I love good customer service that's all I get coming to this grocery store.
Twice in the last 2 months I have used the pickup - which I have been using for years but when I got my groceries the total was different because of being out of items. No big deal I have had this happen before. BUT what my card is charged is the original amount of the order. When I contact the company they lay the blame on my bank. I call BS on this because it has never been that way before. Then to make matters worse after asking to speak with a supervisor who was just as condescending as the CST person when he finished and I stated that I guess my days of Kroger shopping are over - he hung up on me while I was still speaking. So in my book Kroger has now joined Walmart & Target as companies I will never give my money to again.
It's very convenient! I live about 5 minutes from it, and its the only place I buy my fruits.
The store manager and employees are usually helpful friendly and just plain nice. Now the bad part. This is the temporally out of stock Kroger. The Kroger app is a time consuming piece of garbage. Is the ordering software so poor you can't keep Par stock?It's close to home so I shop there for the most part. Honestly compared to other Kroger's this is the step child. The very worst property in Atlanta. I'm sure it's because this area is lower income and multi ethnic. In review Kroger company support the pits. The people doing their best with what they have.Recently bought a roast chicken never again. I'm 99% sure I got food poisoning for said chicken. Up all night.....I don't care how close it is never again.